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Participating Frequently
February 7, 2018
Question

Lightroom Mobile Premium not working

  • February 7, 2018
  • 120 replies
  • 74116 views

I purchased the Lightroom Mobile Premium subscription (in-app purchase) but app says my subscription is expired and I don’t have access to creative cloud storage or selective gradients. When I try to renew subscription app says I’m already subscribed.

I have contacted Adobe via live chat and they said it was an iTunes billing issue as they have not received payment for my subscription but they seemed to not know much about the service as they kept offering that I subscribe to the Lightroom $9.99/month plan for desktop. I then contacted Apple and they assured me that it is an issue on the developers end.

I have been dealing with this issue for several weeks with no resolution. It is very frustrating because it worked perfectly the first month of my subscription but after the auto renewal I began to have these issues. Since then I cancelled my subscription and re-subscribed and the issue still exists. Please help

    120 replies

    Show previous replies
    macke88208895
    macke88208895
    Participant
    April 23, 2018

    Hi Gruele please could you look at mine the same is happening to me also.

    greule
    Community Manager
    greuleCommunity Manager
    Community Manager
    April 23, 2018

    I've just send out some private messages to follow up on which adobe-id was used for the purchase- Guido/ Lr Mobile

    Antonio Gimmelli
    Antonio Gimmelli
    Participant
    April 23, 2018

    No private message has arrived to me.

    is this error resolvable?

    Thanks !

    nayanan74769054
    nayanan74769054
    Participant
    April 22, 2018

    I'm having these same issues and cant seem to fix them. Could you help me please.

    B
    bricelyl34140775
    Participant
    April 21, 2018

    Same in here, I tried the all steps and it is not marked as expire on the Apple store, it is not working at all for me what can I do. This is so frustrating my ID is bricely.liriano@gmail.com HELP PLEASE

    noahs30257128
    noahs30257128
    Participant
    April 20, 2018

    Still no response to my original post and still not working. Any help at all?

    greule
    Community Manager
    greuleCommunity Manager
    Community Manager
    April 20, 2018

    Chistian,Lous and Noah. Could you please retry. Maybe you need to re-sign-in but your issue should be fixed. let me know if it's now working for you. - Guido/ Lr Mobile QE

    C
    christianp25490762
    Participating Frequently
    April 20, 2018

    Thanks so much! Its working now. I hope the next time I renew, wont be an issue anymore.

    C
    christianp25490762
    Participating Frequently
    April 19, 2018

    Hi I have the same problem. paid it via iTunes and reflected that my subscription will expire in less than a months time from now. Can you please help me fix this? My credit card already showed the payment has been processed but my account in LR mobile is still expired.

    thanks

    D
    dericks42
    Participant
    April 18, 2018

    I have the same problem I think. I purchased yesterday subscription through iTunes and the premium features are not active. Tried logging out logging in. Downloading app again. Signing out and in no luck. If I press upgrade again it says I am upgraded and rear screen says we are not able to complete at the moment.

    Any ideas. Based on this I do not want to cancel and resubscribe as I will lose another months money

    jeffm95629628
    jeffm95629628
    Participant
    April 19, 2018

    I also have the same problem—purchased via iTunes subscription, but not showing up as paid in Lightroom. Logging in and out of either light room or Apple ID doesn’t solve anything. Seems Adobe’s intervention is necessary here, can somebody from Adobe fix me too? Thanks!

    greule
    Community Manager
    greuleCommunity Manager
    Community Manager
    April 19, 2018

    Hi Derick, I've just fixed your accout form the server-side. Maybe you need to re-sign-in. Let me know if it's now working for you. - Guido/ Lr MobileQE

    noahs30257128
    noahs30257128
    Participant
    April 18, 2018

    I’ve also tried signing in and signing out with both Apple ID and my Lightroom Acct and then restore purchases but haven’t had any success. Any other advice?

    C
    constantinp15748215
    Participant
    April 17, 2018

    I have the same problem, contacted Apple already and they told me everything is ok with the payment, the issue is In the lightroom app, I have important photos to edit and can’t wait so much... how can we solve this?

    Fer220193
    Fer220193
    Participant
    April 16, 2018

    Same in here, I tried the all steps except for the “restoring purchase” because I can’t find it. I can edit the pictures that where already there, but can’t import new pictures to the app. It has been like that for more than 1 week now. Hope you can help me.

    I
    ivos16109631
    Participant
    April 16, 2018

    Hello - I have the same problem as listed above...subscription is active but unfortunately nothing works (tried the steps listed above - signing out from Apple ID, retrying purchase, signing in again, restoring purchase - nothing, sadly

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