Skip to main content
2
2lbs
Participating Frequently
February 7, 2018
Question

Lightroom Mobile Premium not working

  • February 7, 2018
  • 120 replies
  • 74116 views

I purchased the Lightroom Mobile Premium subscription (in-app purchase) but app says my subscription is expired and I don’t have access to creative cloud storage or selective gradients. When I try to renew subscription app says I’m already subscribed.

I have contacted Adobe via live chat and they said it was an iTunes billing issue as they have not received payment for my subscription but they seemed to not know much about the service as they kept offering that I subscribe to the Lightroom $9.99/month plan for desktop. I then contacted Apple and they assured me that it is an issue on the developers end.

I have been dealing with this issue for several weeks with no resolution. It is very frustrating because it worked perfectly the first month of my subscription but after the auto renewal I began to have these issues. Since then I cancelled my subscription and re-subscribed and the issue still exists. Please help

    120 replies

    Show previous replies
    F
    frankd17481734
    Participant
    August 3, 2018

    Please help. I contacted adobe and Apple. Apple said payment went through and it’s the apps proble. Adobe said to contact iTune.

    this is very frustratinG. I tried everything and nothing is working. It says unable to complete purchase yet I was already charge.

    please help,

    Frank

    gggggg85117919
    gggggg85117919
    Participant
    August 2, 2018

    Hi I purchased Lightroom and is doing the same probl that it has always done where it dosen’t activ.

    T
    teresita88
    Participant
    July 19, 2018

    I have the same problem and I don’t k porque what to do. I tried downloading the apps again and unsubscribe but nothing is working

    pkease help !!!!

    greule
    Community Manager
    greuleCommunity Manager
    Community Manager
    July 19, 2018

    Could you try a "Restore Purchases" via the Lr Mobile settings, which can be triggered via the top left Lr-icon in albums view and when you then tab on the first account-entry.

    If you still see the problem try to sign-out from iTunes&App Store via the iOS settings. Just tab the navigate to iTunes&App Store and long-tab your apple id which brings up the option to sign-out.

    Afterwards start the renewal process from within LrMobile again and once prompted add your apple-id and credentials.  Hope this helps. - Guido/ Lr Mobile QE

    K
    karenc918
    Participant
    July 15, 2018

    I have the same problem I think. I purchased today subscription through ipad app and the premium features are not active. Tried logging out logging in. Downloading app again. Signing out and in no luck. If I press upgrade again it says I am upgraded But none of the premium features are working.

    Any ideas.

    greule
    Community Manager
    greuleCommunity Manager
    Community Manager
    July 16, 2018

    Hi Frances, Paul and Karen. I've just send you instructions via a private message. It looks like that you are using not the correct adobe -id with the Lr subscription applied - Guido/ Lr Mobile QE

    P
    paulc94691333
    Participant
    July 14, 2018

    I got a same problem please help me

    this is my e-mail

    [personal information removed by moderator]

    C
    christianp25490762
    Participating Frequently
    May 30, 2018

    Hello, I am here again after a month. My subscription renewed via apple but premium feature not working. When is this going to be fixed? anyway, please help: demichan23@yahoo.com

    O
    ogreule
    Participant
    May 30, 2018

    could you both try a restore purchases from within the Lr Mobils settings. Let me know if that helps. -guido/ Lr Mobile QE

    L
    louiss45535825
    Participating Frequently
    May 29, 2018

    Hello ; once again I need you to make something to help me activating my premium account I keep receiving errors pop up... thank you

    فضله91763356
    فضله91763356
    Participant
    May 7, 2018

    The development version failed to load

    ...

    Please help me

    2
    2lbsAuthor
    Participating Frequently
    April 24, 2018

    Greule, I have tried all the steps in this forum and none of them have worked. I have been paying for the subscription for a few months now and can’t even use the premium features and you won’t even respond to me. I have been very patient and this issue has STILL not been resolved! I’m trying very hard to keep my cool but this is absolutely ridiculous. How can an company like Adobe do this? Inexcusable. I demand a response and a fix immediately!

    Antonio Gimmelli
    Antonio Gimmelli
    Participant
    April 23, 2018

    good morning!

    I also bought the premium version but I can not use it and it gives me error

    Show more replies
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices