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Participating Frequently
September 19, 2020
질문

My Lightroom disabled as punishment? for disputing an unauthorized billing for Acrobat!!!!

  • September 19, 2020
  • 1 답변
  • 351 조회

I have Lightroom as an Adobe stock photography contributor. My Lightroom has been disabled and I am told that my "free trial" after two years of using Lightroom has expired and that I must now pay.

 

Someone at Adobe is royally screwing with my account. First I was billed UNAUTHORIZED for Acrobat. I don't use acrobat. I found two months of billing in my paypal account, requested a refund, and canceled my paypal debit card. So Adobe could not bill me for Acrobat again and now access to Lightroom has been revoked as punishment for disputing their UNAUTHORIZED billing!!!!!!! Do I need to get a lawyer?

Does anyone at Adobe care to put a stop to this!?

이 주제는 답변이 닫혔습니다.

1 답변

JP Hess
Inspiring
September 20, 2020

We are all just other users like yourself. Try this link. You can initiate a live chat with someone from Adobe who might be able to help you get things straightened out.

https://helpx.adobe.com/contact.html?step=LTRM_membership-account-payment_cancel-your-membership_stillNeedHelp