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sjm88
Known Participant
October 16, 2018
Answered

No Faces Detected in People View

  • October 16, 2018
  • 13 replies
  • 10136 views

I updated to the latest release of Lightroom on all my devices over 24 hours ago, and I am still seeing zero faces in the People view.

I have nearly 20,000 photos, and there are a *lot* of them of the same people, yet nothing shows up, it just seems to be broken.

I have uninstalled/reinstalled apps, but I am guessing this all happens server-side. There is zero indication from the UI that anything is actually happening. Is this intentional? I expected at least some kind of loading animation, or progress bar--anything really.

Honestly, assuming this is server-side--why on earth wasn't a lot of this indexing done *prior* to launch? This is a really bad user experience, it feels like my app is broken...

Any assistance would be greatly appreciated.

    This topic has been closed for replies.
    Correct answer Rikk Flohr_Photography

    Hello Richard,

    I will clarify the above message I posted, to which you replied.  I am the author of NMB-10295 in Adobe's issue tracking system. I can assure you that there is no bug in the Lightroom CC desktop software version 2.0 (Mac) and 2.01 (Windows) causing the issue some users are seeing with a lack of faces populated in their people view. There also is no bug in the Adobe servers causing this issue.  NMB-10295 is the document where we are tracking the issue until completion when everyone's People View is completed.  Support has incorrectly portrayed this as a bug and we will discuss better messaging when I am in the office tomorrow. I apologize for any confusion this mixed message this has caused you.

    Briefly, the People View feature requires each user's account to be indexed on the Adobe Servers. This indexing is complete for most users and the team is working hard on completing indexing for the remainder. When the indexing for you account is complete, the view will populate automatically. I do not have an ETA for completion and it will be different for different users. I understand your frustration and ask for your patience.

    13 replies

    J
    J4N34545871
    Participant
    February 15, 2024

    Hi
    What is the procedure to get this fix in my account? I've uploaded 10k pictures 2 weeks ago, but it still shows no people detected.

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    February 15, 2024

    You’ve posted to an ancient thread. It is highly unlikely that the issue described in this thread, though not impossible, is the same one you are currently experiencing. Rather than resurrect an old thread that is seemingly similar, you are better off posting to a new thread with fresh, complete information, including system information, a complete description of the problem, and step-by-step instructions for reproduction. 

     

    If the issue is the same, we will merge you back into the appropriate location. 

     

    Thank you!

     

    Rikk Flohr: Adobe Photography Org
    G
    germanyague
    Participant
    May 16, 2019

    Hello Rikk Flohr - LR Ecosystem, I sent you a private message more than a week ago. I've been waiting for 17 days now since I move from Lightroom Classic and still no faces in my library.

    Needless to say, "faces" is one of the services we pay monthly within our Lightroom subscription, and (I think I speak for everyone here) we expect no less than the whole package of services for the money we pay, or else a discount, same as if we wouldn't have the 1tb for example.

    But paying a price for a full array of services included in your subscription (like a server side face detection) and not having it doesn't seem much fair for Adobe's customers.

    peter-b8062983
    Adobe Employee
    peter-b8062983
    Adobe Employee
    May 20, 2019

    Ignacio,

    Apologies for the delay.

    Can you please try to disable and re-enable faces to see if that works?

    Also, when you enabled faces, were you a current subscriber? 

    Trying to understand how this may have happened, so looking for more info.

    -Peter

    G
    germanyague
    Participant
    May 21, 2019

    I think I was, yes, because I have A LOT of images, and as I recall I had to purchase the 1TB plan before even migrating the library from Lightroom CC Classic.

    Disabled and re-enabling faces did the trick though, but I couldn’t find a single mention about it in Adobe’s help pages. All the information about disabling faces was referring to Lightroom Classic.

    Now the problem is that I have a ton of faces but I can’t see the photos of the people themselves. Example:

    M
    MattOfBelfast
    Participant
    November 27, 2018

    RikkFlohr​  I've been on lightroom CC 2.0.2 for a couple of weeks now with a collection of ~67GB.

    I thought something would have come up by now since my collection isn't the largest, but I've got nothing on the faces tab whatsoever.

    Is there a direct contact I should go through for this?

    Thanks in advance for the info,

    Matt

    Wurstkrapfen
    Wurstkrapfen
    Inspiring
    April 16, 2019

    This still seems to be a problem, uploaded 100 dng shoots of people a few days ago, the cloud found 3 Persons in 28 photos. This seems so much inferior compared to what LR classic find in faces. There must be something wrong on the server end. Even before that I had some smartphone shots that clearly show people, it didn't care.

    peter-b8062983
    Adobe Employee
    peter-b8062983
    Adobe Employee
    May 20, 2019

    René,

    You wrote:

    "uploaded 100 dng shoots of people a few days ago, the cloud found 3 Persons in 28 photos. "

    Can you please make an album with those 28 photos.  That will help us investigate the issue further.

    Right now, we are not sure what the cause is.

    Thanks,

    Peter

    R
    RandyF79
    Participating Frequently
    November 22, 2018

    Hi.  I've been in Lightroom CC for several weeks with over 15,000 photos...many of them with faces.  Still nothing showing up.

    What should I do next?

    Thanks,

    Randy

    L
    lba294
    Participating Frequently
    October 28, 2018

    I also have zero pictures indexed after more than two weeks. I have more than 60 000 photos in the library so I understand it will take time but it would have been nice that they explain that it was going to take more time if we had a lot of pictures (if that's the case). I also felt this was a bug that Adobe was not trying to fix...

      P
      paulie20
      Participant
      October 28, 2018

      Same issue here. "No faces detected." I have 9,231 photos totaling 245.51 GB.

      D
      daniela26590567
      Known Participant
      October 23, 2018

      I contacted Adobe again today and they told me flat out that there is a major problem with Face Detection for LR CC ver 2.0 on their server side. "They are working night and day to resolve the problem."

        Rikk Flohr_Photography
        Community Manager
        Rikk Flohr_PhotographyCommunity Manager
        Community Manager
        October 24, 2018

        That information is incorrect. There is not a bug in the servers. Indexing of accounts proceeds but it is not yet complete. If you haven't been indexed yet, could @Daniel Atkins you post back here,  with your total image count in Lightroom CC as well as the amount of storage you are using? (Click the cloud icon to get that information) . Thank you for your patience.

        Rikk Flohr: Adobe Photography Org
        J
        jcdichant
        Participant
        October 24, 2018

        Still waiting for face detection too, using 1.22Gb / 100Gb ... with a lot of pictures including the same persons.

        RomFro
        RomFro
        Participating Frequently
        October 23, 2018

        I have the same issues but a twist.

        I use to have Classic Lightroom, and that has a face regonition built in. The people that I did tag from that show up in LRCC now. But only the pictures of them previously identified by me. Other pictures with those same people are not associated with them in people.

        pictures not previously tagged in Classic are not yet indexed in LRCC. Going on 8 days now.

        D
        daniela26590567
        Known Participant
        October 23, 2018

        I chatted with Adobe tech support tonight and they told me there was a known problems with face detection in LR CC ver 2 and that engineers were working on the problem. Could get no idea about when it would work. Has anyone seen it working? Has anyone else gotten this "bug" story?

        Cifa-wICp8A
        Cifa-wICp8A
        Participating Frequently
        October 24, 2018

        I have and have been provided bug reference number to quote in future comms- NMB 10295. Real mixed messages. What is going on?

        Rikk Flohr_Photography
        Community Manager
        Rikk Flohr_PhotographyCommunity ManagerCorrect answer
        Community Manager
        October 24, 2018

        Hello Richard,

        I will clarify the above message I posted, to which you replied.  I am the author of NMB-10295 in Adobe's issue tracking system. I can assure you that there is no bug in the Lightroom CC desktop software version 2.0 (Mac) and 2.01 (Windows) causing the issue some users are seeing with a lack of faces populated in their people view. There also is no bug in the Adobe servers causing this issue.  NMB-10295 is the document where we are tracking the issue until completion when everyone's People View is completed.  Support has incorrectly portrayed this as a bug and we will discuss better messaging when I am in the office tomorrow. I apologize for any confusion this mixed message this has caused you.

        Briefly, the People View feature requires each user's account to be indexed on the Adobe Servers. This indexing is complete for most users and the team is working hard on completing indexing for the remainder. When the indexing for you account is complete, the view will populate automatically. I do not have an ETA for completion and it will be different for different users. I understand your frustration and ask for your patience.

        Rikk Flohr: Adobe Photography Org
          W
          wolfgangm41084522
          Participant
          October 22, 2018

          Is there any possibility to add manuel Fotos to People?

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