P: (Android) 7.4.1 crashes when exporting video

Forum|Forum|3 years ago
June 21, 2022
12 replies
2119 views

Hello, I am experiencing oroblems with LR Mobile on Android.

I import the video, optionally apply some preset, try to export it and the app crashes.

What I have tried so far: clean cache both from app and from Android system, uninstall the app, restart the phone and install the app again. The behaviour is the same: I see progress indicator than the app returns to main library screen. After that I see a zero-size file in Adobe Lightroom folder. When trying to export in "Original" it saves only the original file without presets applied.

I have a log file from my previous attempts in form of a screenshot. I have attached it to this message.

I have an Samsung S22 Ultra 12GB Ram Exynos version with the latest Android on board.

Android

This topic has been closed for replies.

Correct answer Rick Spaulding -

Thanks to everyone who reported this issue. We are currently investigating and will update this thread as we find out more. Thank you for your patience.

A

Azza29863766fi5s

Participant

I'm facing this same issue now, exactly. Was a solution ever posted?

K

Kikirooraa

Participant

Issue was fixed for me in the next update. All videos export as expected.

M

Monica27465631vchm

Participant

Estoy en lo mismo necesitamos apoyo por favor!

L

Lukatyr

Participant

S22 ultra. Crashes when saving video. But sometimes works as EXPORT FILE - ORIGINAL. But still need to be fixed.

F

Firu

Participant

Same here!

Samsung galaxy s22 ultra.

Crashes everytime after exporting.

Please fix asap.

Rick Spaulding -Correct answer

Legend

Thanks to everyone who reported this issue. We are currently investigating and will update this thread as we find out more. Thank you for your patience.

J

John26177701pwhw

Participant

Hi, I have samsung S20 plus and it just keeps getting a "couldn't complete export" error for vids. I also tried lightroom web as a workaround and it only gives three option to export the original version. Is there another workaround? How long would this fix take?

Thank you

S

Shaheer257852587ptz

Participant

Lightroom Mobile (Android) keeps crashing every time I try to export a video (even if it's without any edits) or if I try to use the sky masking feature. This is ridiculous for an app I have to pay for. I'm running the latest version of Lightroom and I have the Samsung Galaxy S22 Ultra.