P: (Android) 7.4.1 crashes when exporting video

Forum|Forum|3 years ago
June 21, 2022
12 replies
2119 views

Hello, I am experiencing oroblems with LR Mobile on Android.

I import the video, optionally apply some preset, try to export it and the app crashes.

What I have tried so far: clean cache both from app and from Android system, uninstall the app, restart the phone and install the app again. The behaviour is the same: I see progress indicator than the app returns to main library screen. After that I see a zero-size file in Adobe Lightroom folder. When trying to export in "Original" it saves only the original file without presets applied.

I have a log file from my previous attempts in form of a screenshot. I have attached it to this message.

I have an Samsung S22 Ultra 12GB Ram Exynos version with the latest Android on board.

Android

This topic has been closed for replies.

Correct answer Rick Spaulding -

Thanks to everyone who reported this issue. We are currently investigating and will update this thread as we find out more. Thank you for your patience.