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wok5
Known Participant
June 14, 2022
Question

P: Consumes all memory and then hangs

  • June 14, 2022
  • 37 replies
  • 3360 views

Good morning!

I just have it on my second, brand new MacBook Air. The first one had 16GB of RAM, the current has 8GB of RAM.

 

Start LR, wait 5 seconds: 45GB of System Memory is eaten up. I can not access Prefs or anything in the App.

 

Thanks

 

Wolfgang

37 replies

wok4_new
Participating Frequently
October 3, 2023

And? Good question.

 

Nothing. There was a mail from Adobe, tehy are busy identifying the big, but there is still no solution - despite two technical sessions and two times: "Aw, we found the bug and it will be fixed in an upcoming relase".

 

That release - if it exists - did not make it to my computer until now...

🥱

So: Ligthroom still not usable on my M2 Air with 24GB of RAM...

Wolfgang

paulp20734806
Participant
September 29, 2023

and?

wok4_new
Participating Frequently
November 18, 2022

Thanks for the hint.

Found it an started a very productive session with Adobe. The looked on the computer, I uploaded a crash-log and now I am eagerly awaiting answer (and a solution, to be fair!)

 

Wolfgang

Victoria Bampton LR Queen
Community Expert
Community Expert
November 17, 2022

If you go to http://adobe.ly/yxj0t6 there should be a chat icon bottom right. That'll take you to chat, or at the top of that chat box is an "other options" with a telephone number.

Victoria - The Lightroom Queen
wok4_new
Participating Frequently
November 17, 2022

I tested it wirh a new account, and that worked. I cancelled my old account and used the new account, and after several hours I hab the same problem again on the new account.

I searched th Adobe site for contact to support, but I found nothing. "Real help by real people" leds to this forums,

Where can I contact support?

Thanks for help and a hint!

Wolfgang

Community Expert
November 16, 2022

That is crazy! This really doesn't happen when you are logged onto another creative cloud account? It sounds like you need some help directly fom Adobe people because there must be something weirdly wrong with your account even though I have no clue what that could be. There is a support chat feature somewhere that might help if you can get them to escalate.

wok4_new
Participating Frequently
November 16, 2022

Thanks for help.

 

Yes, I did all that.

Everything is fresh, zero pictures, deleted everything...

90 seconds: memory consumed!

Wolfgang

Community Expert
November 16, 2022

Very strange. Do you have anything in the cloud that is you don't have a backup of? In other words, could you reset your library and start over? If this is the case (you have nothing in the cloud you don't have backups off), the trick to start completely fresh is to go to https://lightroom.adobe.com click on the little icon that looks like a nose in a circle on the upper right side of the website and select account info. Here you can choose to "delete Lightroom Library". After you do this, find the Lightroom library file on your hard disk. It is in your Pictures folder in your Home folder on your Mac. The name will be "Lightroom Library.lrlibrary" (or equivalent in your language). Just drag that thing into the trash after you have deleted the Lightroom library online. Now start Lightroom Cloudy Desktop again and it should create a new empty Library.

Again ONLY do this if you are convinced you have nothing essential in the cloud that you cannot lose. But this is the way to start completely fresh.

wok4_new
Participating Frequently
November 16, 2022

Forgot: No syncing problems visible...

wok4_new
Participating Frequently
November 16, 2022

Stopping sync: 90 seconds and memory is up.

Force quit LR, starting it again with sync initial disabled: 90 seconds and memory is up.

W: