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S
stunning_enthusiasm50df
Participant
August 13, 2026
Answered

P: Recommended Presets display an error message

  • August 13, 2026
  • 11 replies
  • 79 views

Depuis une heure, les filtres recommandés ne sont plus proposés. L’analyse de l’image commence, puis un message d’erreur apparaît. J’ai pourtant bien l’abonnement pro, je suis en wifi, et j’ai utilisé cette fonctionnalité ce matin et ça fonctionnait.

    Correct answer Rikk Flohr_Photography

    There is currently an outage affecting the services that drive Recommended Presets. Thank you for your patience. 

    Update: Service should be restored now. 
    Thanks for your patience.

    11 replies

    P
    Community Manager
    PeterB217095629Community Manager
    Community Manager
    August 17, 2026

    There was a recurrence of this issue.  It has now been fixed again.  Apologies for the disruption.

    -Peter

      B
      beautiful_Serenadef51a
      Participant
      August 18, 2026

      It is not fixed in the Lightroom mobile app. Any idea how long this will be an issue? 

      P
      Community Manager
      PeterB217095629Community Manager
      Community Manager
      August 18, 2026

      Can you try quitting and restarting the app?  If it still is not working, please share what you are seeing and details including your version and device info.

      JohanElzenga
      Community Expert
      JohanElzengaCommunity Expert
      Community Expert
      August 17, 2026

      Lightroom Classic? Lightroom? Lightroom Mobile? Lightroom web? Mac? PC? iOS? Android?

      -- Johan W. Elzenga
      JohanElzenga
      Community Expert
      JohanElzengaCommunity Expert
      Community Expert
      August 17, 2026

      Perhaps you should start by saying which app. Lightroom Classic? Lightroom? Lightroom Mobile? Lightroom web? Mac? PC? iOS? Android?

      -- Johan W. Elzenga
      B
      beautiful_Serenadef51a
      Participant
      August 17, 2026

      The presets are gone on the app.

        E
        emmhubbard
        Participant
        August 17, 2026

        it is absolutely not fixed, not sure why you say it’s been resolved. we have time sensitive deadlines for work, please help patch this ASAP

          Q
          quirky_Glow2900
          Participant
          August 17, 2026

          The Recommended section under Presets is not loading properly. Instead of displaying the available recommended presets, the app shows an error message saying “Something went wrong. Please try again after some time.”

            S
            Spirited_styled778
            Participant
            August 17, 2026

            how come the presets wont load

              P
              Community Manager
              PeterB217095629Community Manager
              Community Manager
              August 13, 2026

              Thank you for your post and apologies for the issue.  We are aware of this problem and actively working to address it.  Will update you when it is fixed.

              -Peter

                Rikk Flohr_Photography
                Community Manager
                Rikk Flohr_PhotographyCommunity ManagerCorrect answer
                August 13, 2026

                There is currently an outage affecting the services that drive Recommended Presets. Thank you for your patience. 

                Update: Service should be restored now. 
                Thanks for your patience.

                Rikk Flohr: Adobe Photography Org
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