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Participant
Aug 13, 2026 3:40 PM UTC
Answered

P: Recommended Presets display an error message

Depuis une heure, les filtres recommandés ne sont plus proposés. L’analyse de l’image commence, puis un message d’erreur apparaît. J’ai pourtant bien l’abonnement pro, je suis en wifi, et j’ai utilisé cette fonctionnalité ce matin et ça fonctionnait.

    Rikk Flohr-Retired
    Rikk Flohr-RetiredCorrect answer
    Aug 13, 2026 3:50 PM UTC

    There is currently an outage affecting the services that drive Recommended Presets. Thank you for your patience. 

    Update: Service should be restored now. 
    Thanks for your patience.

    Rikk Flohr: Adobe Photography Org

    19 replies

    Participant
    Aug 17, 2026 3:17 AM UTC

    how come the presets wont load

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    Community Manager
    Aug 13, 2026 3:51 PM UTC

    Thank you for your post and apologies for the issue.  We are aware of this problem and actively working to address it.  Will update you when it is fixed.

    -Peter

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    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-RetiredCorrect answer
    Aug 13, 2026 3:50 PM UTC

    There is currently an outage affecting the services that drive Recommended Presets. Thank you for your patience. 

    Update: Service should be restored now. 
    Thanks for your patience.

    Translate
    Rikk Flohr: Adobe Photography Org