Participant

Answered

P: Recommended Presets display an error message

Forum|Forum|27 days ago
August 13, 2026
19 replies
175 views

Depuis une heure, les filtres recommandés ne sont plus proposés. L’analyse de l’image commence, puis un message d’erreur apparaît. J’ai pourtant bien l’abonnement pro, je suis en wifi, et j’ai utilisé cette fonctionnalité ce matin et ça fonctionnait.

Correct answer Rikk Flohr -

There is currently an outage affecting the services that drive Recommended Presets. Thank you for your patience.

Update: Service should be restored now.
Thanks for your patience.

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beautiful_Serenadef51a

Participating Frequently

Contacted support & spent an hour for the end result being “If the Recommended tab remains empty even on a newly imported photo, then this strongly indicates a service-side issue rather than a problem with the device or application.”

B

beautiful_Serenadef51a

Participating Frequently

My App is updated with the latest version as well.

B

beautiful_Serenadef51a

Participating Frequently

I’ve signed out, uninstalled & reinstalled signed back in. I’m using Lightroom: AI Photo editor on IPhone. There is clearly a problem with 579 same complaints on Reddit within the last week. It has nothing to do with my environment lol. This is redundant.

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beautiful_Serenadef51a

Participating Frequently

It’s been over a week. How much more time do you need? Are you willing to issue refunds for the loss wages of photographers that count on your faulty app? Thanks for your time.

P

PeterB217095629

Community Manager

There is not a general service issue at this time. Your error is likely specific to your environment. Please try quitting and restarting the app. If it still is not working, please share what you are seeing and details including your version and device info.

C

Charlie.com

Community Manager

I forgot to mention it, but @beautiful_Serenadef51a could you share a screenshot of what you see? It would help us understand exactly what you are experiencing. If you see preset thumbs but no labels/categories, this is the updated and expected design.

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PeterB217095629

Community Manager

There was a recurrence of this issue. It has now been fixed again. Apologies for the disruption.

-Peter

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beautiful_Serenadef51a

Participating Frequently

It is not fixed in the Lightroom mobile app. Any idea how long this will be an issue?

P

PeterB217095629

Community Manager

Can you try quitting and restarting the app? If it still is not working, please share what you are seeing and details including your version and device info.

JohanElzenga

Community Expert

Lightroom Classic? Lightroom? Lightroom Mobile? Lightroom web? Mac? PC? iOS? Android?

-- Johan W. Elzenga

JohanElzenga

Community Expert

Perhaps you should start by saying which app. Lightroom Classic? Lightroom? Lightroom Mobile? Lightroom web? Mac? PC? iOS? Android?

-- Johan W. Elzenga

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beautiful_Serenadef51a

Participating Frequently

The presets are gone on the app.

E

emmhubbard

Participant

it is absolutely not fixed, not sure why you say it’s been resolved. we have time sensitive deadlines for work, please help patch this ASAP

Q

quirky_Glow2900

Participant

The Recommended section under Presets is not loading properly. Instead of displaying the available recommended presets, the app shows an error message saying “Something went wrong. Please try again after some time.”

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