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stunning_enthusiasm50df
Participant
Aug 13, 2026 3:40 PM UTC
Answered

P: Recommended Presets display an error message

Depuis une heure, les filtres recommandés ne sont plus proposés. L’analyse de l’image commence, puis un message d’erreur apparaît. J’ai pourtant bien l’abonnement pro, je suis en wifi, et j’ai utilisé cette fonctionnalité ce matin et ça fonctionnait.

    Rikk Flohr-Retired
    Rikk Flohr-RetiredCorrect answer
    Aug 13, 2026 3:50 PM UTC

    There is currently an outage affecting the services that drive Recommended Presets. Thank you for your patience. 

    Update: Service should be restored now. 
    Thanks for your patience.

    Rikk Flohr: Adobe Photography Org
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    19 replies

    beautiful_Serenadef51a
    Participating Frequently
    Aug 21, 2026 12:47 AM UTC

    Contacted support & spent an hour for the end result being “If the Recommended tab remains empty even on a newly imported photo, then this strongly indicates a service-side issue rather than a problem with the device or application.” 

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    beautiful_Serenadef51a
    Participating Frequently
    Aug 20, 2026 8:15 PM UTC

    My App is updated with the latest version as well. 

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    beautiful_Serenadef51a
    Participating Frequently
    Aug 20, 2026 8:13 PM UTC

    I’ve signed out, uninstalled & reinstalled signed back in. I’m using Lightroom: AI Photo editor on IPhone. There is clearly a problem with 579 same complaints on Reddit within the last week. It has nothing to do with my environment lol. This is redundant. 

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    beautiful_Serenadef51a
    Participating Frequently
    Aug 20, 2026 11:02 AM UTC

    It’s been over a week. How much more time do you need? Are you willing to issue refunds for the loss wages of photographers that count on your faulty app? Thanks for your time. 

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    Community Manager
    PeterB217095629Community Manager
    Community Manager
    Aug 20, 2026 4:14 PM UTC

    There is not a general service issue at this time.  Your error is likely specific to your environment.  Please try quitting and restarting the app.  If it still is not working, please share what you are seeing and details including your version and device info.

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    Community Manager
    Charlie.comCommunity Manager
    Community Manager
    Aug 24, 2026 5:37 PM UTC

    I forgot to mention it, but ​@beautiful_Serenadef51a could you share a screenshot of what you see?  It would help us understand exactly what you are experiencing.  If you see preset thumbs but no labels/categories, this is the updated and expected design.  

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      Community Manager
      PeterB217095629Community Manager
      Community Manager
      Aug 17, 2026 3:01 PM UTC

      There was a recurrence of this issue.  It has now been fixed again.  Apologies for the disruption.

      -Peter

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        beautiful_Serenadef51a
        Participating Frequently
        Aug 18, 2026 1:56 AM UTC

        It is not fixed in the Lightroom mobile app. Any idea how long this will be an issue? 

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        Community Manager
        PeterB217095629Community Manager
        Community Manager
        Aug 18, 2026 5:22 PM UTC

        Can you try quitting and restarting the app?  If it still is not working, please share what you are seeing and details including your version and device info.

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        JohanElzenga
        Community Expert
        JohanElzengaCommunity Expert
        Community Expert
        Aug 17, 2026 8:19 AM UTC

        Lightroom Classic? Lightroom? Lightroom Mobile? Lightroom web? Mac? PC? iOS? Android?

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        -- Johan W. Elzenga
        JohanElzenga
        Community Expert
        JohanElzengaCommunity Expert
        Community Expert
        Aug 17, 2026 8:16 AM UTC

        Perhaps you should start by saying which app. Lightroom Classic? Lightroom? Lightroom Mobile? Lightroom web? Mac? PC? iOS? Android?

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        -- Johan W. Elzenga
        beautiful_Serenadef51a
        Participating Frequently
        Aug 17, 2026 7:53 AM UTC

        The presets are gone on the app.

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          emmhubbard
          Participant
          Aug 17, 2026 4:15 AM UTC

          it is absolutely not fixed, not sure why you say it’s been resolved. we have time sensitive deadlines for work, please help patch this ASAP

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            quirky_Glow2900
            Participant
            Aug 17, 2026 3:48 AM UTC

            The Recommended section under Presets is not loading properly. Instead of displaying the available recommended presets, the app shows an error message saying “Something went wrong. Please try again after some time.”

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