Community Manager

Question

P: Subscriptions from Mobile App Stores don't work with Desktop Software

Forum|Forum|4 years ago
July 5, 2021
38 replies
52986 views

We get so many questions about this I decided that an authoritative post would be helpful.

If you've purchased a subscription from a mobile app store, (e.g. Apple's App Store, the Google Play Store or the Samsung Store), the subscription is for mobile devices only. Running Lightroom Desktop on a PC or a Mac requires a specific subscription purchased for desktop computers.

The Desktop subscription includes access to the Mobile product but not vice-versa.

Lightroom Web is included in all subscriptions.

If you've purchased the incorrect subscription for your needs, or your needs have changed, please login here to update your plan: https://www.adobe.com/products/photoshop-lightroom.html

After subscribing to the Ecosystem plan, you can decide whether to cancel your mobile-only plan.

Hopefully this helps.

S

Simbarashe Thomas_5106

Participant

I'm trying to get connected to my account on my laptop it's not working but on my phone it is working what could be the problem?

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BKS1967

Participant

Hello, I have a question:

I have paid subscription for Adobe Lightroom on my Macbook. Subscription is using my e-mail in Yahoo.

In the same time I have paid subscription for Adobe Photoshop on my iPhone, using my icloud account.

I see that I can use ( link ) my paid subscription for Lightroom on my iPhone, but I am not able to link Lightroom subscription on Macbook with my iPhone. When I try to do that, I got a message that I have to cancel my active subscription for Photoshop on my iPhone. My subscription for Photoshop expires in 2026. Can you advice if it is possible to link Lightroom between macbook and iPhone and how to do it?

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PeterB217095629

Community Manager

Sorry you are running into problems here. I am not quite sure what you are trying to do. Can you give more specifics of what it is you are trying to achieve?

If you are using 2 different Adobe ID accounts there is not a way to directly share the data though you should be able to share data via your phone.

-Peter

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iamkatietv

Participant

I'm so frustrated. I have Lightroom on my mobile app,
I have Lightroom on my Mac laptop, and they are synced together. And yet one says it's working and the other says I have to renew and buy a subscription.

THEY ARE THE SAME ACCOUNT! AND THE SAME APP!! Why won't it let me use the one on my computer?
This is not the first time it's happened. I'm now remembering why I don't edit on Lightroom on my computer anymore, but Jesus. -- how can it be connected, and yet not?

Someone please help, this is so frustrating. (Also, if I do click on the "renew" button, it even gives me different upgrade plan options. So like, wth?? It's not even the same price on both versions of the app. And if I go online, its another price altogether.)

Again. I am already subscribed, via my Lightroom iphone app. So the computer one should be working, since I have the plan already, right? What's the deal?

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PeterB217095629

Community Manager

@iamkatietv

It looks like you have 2 different subscriptions.

- An active Lr Mobile only plan purchase via the iOS App Store

- An inactive Creative Cloud All Apps subscription, purchased via Adobe.com.

If you want to use both Lr on Desktop and Mobile, you will need an active plan via Adobe.com that supports both.

Please see options here: https://www.adobe.com/creativecloud/photography/compare-plans.html?gclid=EAIaIQobChMImLTRo7qAjAMV9BGtBh0K_yjXEAAYASABEgIE4fD_BwE&sdid=P79NQH19&mv=search&mv2=paidsearch&ef_id=EAIaIQobChMImLTRo7qAjAMV9BGtBh0K_yjXEAAYASABEgIE4fD_BwE:G:s&s_kwcid=AL!3085!3!561059871986!e!!g!!photoshop%20lightroom%20bundle!1712238370!67643540060&mv=search&gad_source=1

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Th0mas_Chan

Participant

I was using Lr mobile for past few years (100GB plan). Recently I bought A7r5 and my phone unable to deal with high megapixel photos. So I was thinking to use PC for editing, subscribe the LrC plan and cancel the original one. But I found out LRC is included in the mobile plan! That's a really good news to me. But Is that a recent update or it is included all the time? Since there is no any infomation about mobile plan.

JohanElzenga

Community Expert

That is strange, and probably an error. AFAIK, Lightroom Classic is not included in the mobile plan, it is the other way round. The mobile apps are included in the desktop plans for Lightroom and Lightroom Classic. Furthermore, Lightroom Classic is not available from the App Store, only Lightroom is. I have not heard that this has changed recently. Perhaps it refers to the first plan on this page. That is the Lightroom (desktop) plan, not the mobile plan: https://www.adobe.com/products/photoshop-lightroom/plans.html

-- Johan W. Elzenga

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Luna_Photography

Participant

Currently I have Lightroom on my phone and I'm planning on switching onto my PC. If I buy the "Premium" version on my phone does it mean I don't need to make a subscription on the PC?

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Luna_Photography

Participant

The price between the two has a difference so I don't want to make a mistake.

And if there is a difference can someone tell me what it is please?

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Paulo30366041a26b

Participant

Olá!

Eu assino o Lightroom Mobile, e queria saber se posso usar a mesma assinatura no notebook ou se preciso de pra assinatura.

Caso precise de outra assinatura, é possível incluir o Lightroom Mobile na mesma assinatura do notebook?

C

carlospadoveze

Community Manager

Olá, Paulo!

Obrigado pela sua pergunta! A assinatura do Lightroom Mobile é válida apenas para dispositivos móveis. Para usar o Lightroom Desktop no seu notebook, você precisará de uma assinatura específica para desktop.

A assinatura de desktop é mais completa e oferece acesso a todo o ecossistema Lightroom (incluindo acesso ao Lightroom Mobile), mas não o contrário.
Se agora você precisa usar o Lightroom no seu notebook, seria ideal atualizar sua assinatura para o plano de desktop.
Você pode atualizar seu plano acessando este link: https://adobe.ly/3C6ot2f.

Após assinar o plano desktop, você pode cancelar sua assinatura somente para mobile.

Espero que isso ajude!

Carlos Padoveze - Social & Especialista de Engajamento

Social & Engagement Specialist

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rumblejunkie

Participant

Hallo. Ich bin neu mit dem ganzen hier. Ich benötige zum begradigen meiner Objektivverzerrung leider das Abomodell auf dem iPad mit Lightroom. Wenn ich solches abschliese, kann ich dieses Abo dann auch am Windows PC Lightroom nutzen, oder ist das wieder ein anderes Abo Modell?

Danke schon mal.

Sameer K

Community Manager

Hey, @rumblejunkie. Welcome to the Lightroom community. I've reviewed your account you've used for the community & could not find any active subscription, or transaction for Lightroom.

Subscriptions from mobile app store won't work with Lightroom on desktop. The Desktop subscription includes access to the Mobile product but not vice-versa. Lightroom Web is included in all subscriptions.

Please log in here to get the Lightroom plan: https://adobe.ly/3AQlQ4d;

Let me know if this helps. Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

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Mark38851019w4hz

Participant

What a greedy move by Adobe. No reason why I should have to pay double to access on my PC occasionally.

Nancy OShea

Community Expert

If you purchased the wrong plan for what you want to do, that's hardly Adobe's fault.

The basic Photography Plan is only $10/month for 12 months.

Photoshop CC and Photoshop on iPad
Camera Raw
Lightroom on desktop, mobile and the web
Lightroom Classic
Portfolio website + hosting
Adobe Express (free starter plan)
Bridge
20 GB cloud storage (upgradable to 1 TB).

https://www.adobe.com/creativecloud/photography.html

Nancy O'Shea— Product User & Community Expert

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Mark38851019w4hz

Participant

First off, subscribing through iOS, it makes no mention of it being the mobile only version. Second, I don't want or having any use for all those extras. I just want Lightroom access through my iPhone and occasionally on my desktop when I have a bigger collection of photos to go through. Have to pay double for that is hardly worth another $60 a year.

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Brad38769690uvky

Participant

Hi,

I have a subscription Lightroom, i have just purchased a MACBOOK for Photography Editing however it says the 'restore is not available without a purchase'. I am signed in on my iphone and it is working so how do i fix this issue ?

Kind Regards

Brad

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tythecopper

Participant

Heyy, im just wondering, i have Lightroom premium that set up on my iPad and phone but when I logged into my account that has premium on my laptop it didn't transfer all let me use premium features. Can somebody please help?

dj_paige

Legend

This is a question for the Lightroom (Ecosystem) forum. You have posted in the Lightroom Classic forum but your question is not about Lightroom Classic. Please use a subject line that briefly describes your problem, "How do I" doesn't describe anything.

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