Question

P: Subscriptions from Mobile App Stores don't work with Desktop Software

Forum|Forum|5 years ago
July 5, 2021
110 replies
55073 views

We get so many questions about this I decided that an authoritative post would be helpful.

If you've purchased a subscription from a mobile app store, (e.g. Apple's App Store, the Google Play Store or the Samsung Store), the subscription is for mobile devices only. Running Lightroom Desktop on a PC or a Mac requires a specific subscription purchased for desktop computers.

The Desktop subscription includes access to the Mobile product but not vice-versa.

Lightroom Web is included in all subscriptions.

If you've purchased the incorrect subscription for your needs, or your needs have changed, please login here to update your plan: https://www.adobe.com/products/photoshop-lightroom.html

After subscribing to the Ecosystem plan, you can decide whether to cancel your mobile-only plan.

Hopefully this helps.

selondon

Community Expert

Just to add to Johan’s advice, if you are signed up to a Premium Mobile account then you should be able to access Lightroom Web on a computer (just not the Lightroom Desktop app), if that helps?

JohanElzenga

Community Expert

Signed up for what subscription? There is a ‘premium’ subscription for the Lightroom mobile only. That subscription is not valid for your desktop computer. A subscription for Lightroom on your computer, is also valid for Lightroom mobile however.

-- Johan W. Elzenga

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active_fashiondacc

Participant

I signed up on my phone but can’t log in on my desktop

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bertea

Participant

Hello,

I have paid the yearly subscription of $49.xx, bu I do not have access to it on my MacBook. Please fix this very fast. I have already paid it for some days ago, I need the use of the software. Thank you,

Tudor Bertea

Rikk Flohr-RetiredAuthor

Please, read the top post of this thread. You have likelyy purchased a mobile-only subscription.

Rikk Flohr: Adobe Photography Org

M

Mariia

Participant

На телефоні у мене є підписка , зняло кошти, але як заходжу з комп’ютера, то підписки немає, і потрібно купити нову. В чому проблема?

meervalvisser

Participant

ik heb een abonnement voor LR en dat is geinstalleerd op mijn ipad

nou heb ik mij een macbook air m5 aangeschaft om onderandere foto,s te bewerken

maar wat ik ook probeer ik kan Lightroom niet op mijn macbook krijgen.

alleen als een een proefabonnement afsluit en dan dubbel moet betalen.

ik vind dit niet oke.

vind als je een abonnement hebt en logt op beide apparaten met gelijk account in en gelijk wachtwoord

zou je toch op beide aparaten aan de slag moeten kunnen.

zou graag horen wat de oplossing is

gr

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Simbarashe Thomas_5106

Participant

I'm trying to get connected to my account on my laptop it's not working but on my phone it is working what could be the problem?

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BKS1967

Participant

Hello, I have a question:

I have paid subscription for Adobe Lightroom on my Macbook. Subscription is using my e-mail in Yahoo.

In the same time I have paid subscription for Adobe Photoshop on my iPhone, using my icloud account.

I see that I can use ( link ) my paid subscription for Lightroom on my iPhone, but I am not able to link Lightroom subscription on Macbook with my iPhone. When I try to do that, I got a message that I have to cancel my active subscription for Photoshop on my iPhone. My subscription for Photoshop expires in 2026. Can you advice if it is possible to link Lightroom between macbook and iPhone and how to do it?

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PeterB217095629

Community Manager

Sorry you are running into problems here. I am not quite sure what you are trying to do. Can you give more specifics of what it is you are trying to achieve?

If you are using 2 different Adobe ID accounts there is not a way to directly share the data though you should be able to share data via your phone.

-Peter

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iamkatietv

Participant

I'm so frustrated. I have Lightroom on my mobile app,
I have Lightroom on my Mac laptop, and they are synced together. And yet one says it's working and the other says I have to renew and buy a subscription.

THEY ARE THE SAME ACCOUNT! AND THE SAME APP!! Why won't it let me use the one on my computer?
This is not the first time it's happened. I'm now remembering why I don't edit on Lightroom on my computer anymore, but Jesus. -- how can it be connected, and yet not?

Someone please help, this is so frustrating. (Also, if I do click on the "renew" button, it even gives me different upgrade plan options. So like, wth?? It's not even the same price on both versions of the app. And if I go online, its another price altogether.)

Again. I am already subscribed, via my Lightroom iphone app. So the computer one should be working, since I have the plan already, right? What's the deal?

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PeterB217095629

Community Manager

@iamkatietv

It looks like you have 2 different subscriptions.

- An active Lr Mobile only plan purchase via the iOS App Store

- An inactive Creative Cloud All Apps subscription, purchased via Adobe.com.

If you want to use both Lr on Desktop and Mobile, you will need an active plan via Adobe.com that supports both.

Please see options here: https://www.adobe.com/creativecloud/photography/compare-plans.html?gclid=EAIaIQobChMImLTRo7qAjAMV9BGtBh0K_yjXEAAYASABEgIE4fD_BwE&sdid=P79NQH19&mv=search&mv2=paidsearch&ef_id=EAIaIQobChMImLTRo7qAjAMV9BGtBh0K_yjXEAAYASABEgIE4fD_BwE:G:s&s_kwcid=AL!3085!3!561059871986!e!!g!!photoshop%20lightroom%20bundle!1712238370!67643540060&mv=search&gad_source=1

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Th0mas_Chan

Participant

I was using Lr mobile for past few years (100GB plan). Recently I bought A7r5 and my phone unable to deal with high megapixel photos. So I was thinking to use PC for editing, subscribe the LrC plan and cancel the original one. But I found out LRC is included in the mobile plan! That's a really good news to me. But Is that a recent update or it is included all the time? Since there is no any infomation about mobile plan.

JohanElzenga

Community Expert

That is strange, and probably an error. AFAIK, Lightroom Classic is not included in the mobile plan, it is the other way round. The mobile apps are included in the desktop plans for Lightroom and Lightroom Classic. Furthermore, Lightroom Classic is not available from the App Store, only Lightroom is. I have not heard that this has changed recently. Perhaps it refers to the first plan on this page. That is the Lightroom (desktop) plan, not the mobile plan: https://www.adobe.com/products/photoshop-lightroom/plans.html

-- Johan W. Elzenga

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