Question

P: Subscriptions from Mobile App Stores don't work with Desktop Software

Forum|Forum|5 years ago
July 5, 2021
110 replies
55073 views

We get so many questions about this I decided that an authoritative post would be helpful.

If you've purchased a subscription from a mobile app store, (e.g. Apple's App Store, the Google Play Store or the Samsung Store), the subscription is for mobile devices only. Running Lightroom Desktop on a PC or a Mac requires a specific subscription purchased for desktop computers.

The Desktop subscription includes access to the Mobile product but not vice-versa.

Lightroom Web is included in all subscriptions.

If you've purchased the incorrect subscription for your needs, or your needs have changed, please login here to update your plan: https://www.adobe.com/products/photoshop-lightroom.html

After subscribing to the Ecosystem plan, you can decide whether to cancel your mobile-only plan.

Hopefully this helps.

Show previous replies

M

Marilyn25311102wi6l

Participant

The issue is I bought for mobile and am using it on mobile and it freezes constant. A message comes up can't synch because did not allow cellular... to click here. I do and cellular is not an option. I can't even get to see my pictures never mind edit them..freezes every 5 to 10 seconds round the clock

kglad

Community Expert

@Marilyn25311102wi6l

contact the mobile store support. you can also check if your mobile os meets specs.

G

gino citronni

Participant

Why can't I log into Lightroom on my MacBook. I used the same log in details I have on my Lightroom on my iPhone etc ( all premium ) through my Apple account but when I try log in it won't accept my email or password.

E

Elp_planespot27844433dvua

Participating Frequently

On Adobe Lightroom on PC, I open and it tells me to renew my subscribtion on a 7day trial. I already am subscribed on mobile and when I sign in on PC it tells me to sign out, so i do then sign in and then it tells me the same thing as the beginning. What do I do? Does mobile subscribtion not work for PC?

kglad

Community Expert

@Elp_planespot27844433dvua and @gino citronni

check your adobe account, https://account.adobe.com

1. to see if you have one

2. if you do, to confirm you adobe id/password.

C

Caleb.Schossow

Participant

I have purchased the Lightroom Subscription on my phone. But when I log in to my profile on my PC, it says I need to resubscribe. If there's anyway to by-pass the starting screen so I can begin editing on my PC.

thank you

kglad

Community Expert

if you only purchased the mobile apps, you may not have a subscription for the computer apps.

you can check your account, https://account.adobe.com

and if you are going to purchase a subscription, you should check the photography subscription which includes lightroom, lightroom classic and photoshop for ~$10/mo with a one year obligation - https://creative.adobe.com/plans

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

A

Audrey2749570523a5

Participant

Hello I have a slighly different qestion. I have lightroom mobile for android (took it from the playstore) and want to buy a new apple phone.

Will my subscription work on the iOS phone (since I pay on playstore) ? Thanks to you

Rikk Flohr-RetiredAuthor

Mobile subscriptions work on both Android and iOS Devices regardless from which company's store they were purchased.

Rikk Flohr: Adobe Photography Org

A

Audrey2749570523a5

Participant

Thanks so much for your help 🙏

A

Antonio272644329ti3

Participant

THANK YOU!!

O

Ollie27206940fjle

Participant

Standard problem ... started a subscription to lightroom mobile without realising it didn't include desktop - problem is I went straight for the yearly option, so if I cancel it will just stop the renewal next year meaning I either have to pay twice or wait a year - couldn't see anyone else who fell into that trap, any advice? Chatbot isn't helpful on this one 😞

L

Laurie260938357by6

Participant

Bonjour, j'ai installé et payé sur mon mobile l'application par la suite je n'arrive pas à installer mon compte sur mon ordinateur. Je rentre mon adresse e-mail il me trouve mais me demande payer à nouveau or je n'utilise l'application que sur mon téléphone. L'orque je clic sur restaurer l'achat ça ne fonctionne pas non plus. Restauration impossible pouvez vous m'aider

R

Remme_

Participant

I started a free trial of lightroom on my phone and forgot to cancel before the first payment like I intended. I figured I would make the most of it and in learning how to use it I went to download it on my PC but it says I have to pay again to download the app. I can use the browser version just fine. Is there any difference? Any ideas on how to download it?

Sameer K

Community Manager

Hi there,

Welcome to the Lightroom community. I'd love to help you figure this out.

I have reviewed your account & your subscription for Lightroom mobile from the AppStore is currently active.

Subscriptions purchased in the mobile app give you access to features only on mobile devices and will not work with Lightroom desktop. Check this article to learn more: https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-ios.html

You can subscribe to Adobe Lightroom from this page: https://www.adobe.com/creativecloud/plans.html

A new plan from the above-shared page will allow access to the Lightroom ecosystem on mobile, desktop & web surfaces.

Let me know how it goes from here,

Thanks!
Sameer K

A

Antonio272644329ti3

Participant

THANK YOU

A

Andre25553926qxi5

Participant

Hallo Zusammen,

kann mir jemand sagen, ob man das auf dem iPhone abgeschlossene Lightroom Abo auch auf seinem Mac anwenden kann oder ist dafür ein weiteres Abo nötig?

dj_paige

Legend

iPhone subscription to Lightroom does not provide any benefit when running on a Mac. You need the proper subscription from Adobe that includes software that runs on a Mac or Windows computer.

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