Question

P: Subscriptions from Mobile App Stores don't work with Desktop Software

Forum|Forum|5 years ago
July 5, 2021
107 replies
54474 views

We get so many questions about this I decided that an authoritative post would be helpful.

If you've purchased a subscription from a mobile app store, (e.g. Apple's App Store, the Google Play Store or the Samsung Store), the subscription is for mobile devices only. Running Lightroom Desktop on a PC or a Mac requires a specific subscription purchased for desktop computers.

The Desktop subscription includes access to the Mobile product but not vice-versa.

Lightroom Web is included in all subscriptions.

If you've purchased the incorrect subscription for your needs, or your needs have changed, please login here to update your plan: https://www.adobe.com/products/photoshop-lightroom.html

After subscribing to the Ecosystem plan, you can decide whether to cancel your mobile-only plan.

Hopefully this helps.

Show previous replies

M

mcquaim

Participant

Hi folks,

I signed up to the premium account on my mobile and it gives me access to cloud storage and some extra features over the free version.

I thought when I had signed up to a cloud account that I would then be able to sign in on the desktop app and then also have access to the premium features there and the could storage. But, this doesn't appear to be the case, it wants me to create another premium account on the desktop.

I can't get chat support on this stupid website either, just not showing for me.

So, if I have mobile premium do I not have the premium for the desktop?

And, if I sign up for the premium on the desktop does this give me premium on the mobile app?

Cheers,

Mac

Jim Wilde

Community Expert

If you signed up for the Premium service on LrMobile, that does NOT include the desktop version. Instead, there are two desktop subscription plans, both of which also includes full LrMobile use:

1. The Lightroom Plan: includes the Lightroom Desktop app, 1TB of cloud storage space, and LrMobile on various smartphones and tablets.

2. The Photography Plan: includes Lightroom Classic, Photoshop, Lightroom Desktop, LrMobile. plus 20GB cloud space.

It sounds like you need to upgrade your existing premium plan to one of the other 2 plans, but you can't do that from this web-site (this is just a user-to-user forum). Instead, contact Adobe at the official adobe web-site for your country (www.adobe.com for the US) and use the Contact form there (there should also be a chat icon lower right of the screen).

M

mcquaim

Participant

Perfect, thanks Jim.

I will cancel this mobile plan and then take a look at one of those other ones.

Have a good day 👍

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