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kristi ann tardy
Participant
March 5, 2018
Answered

Problem downloading received photos that were exported in Lightroom

  • March 5, 2018
  • 3 replies
  • 795 views

I can't seem to download the photos that have been emailed to me through Lightroom. My dad is sending me some photos and exported them through Lightroom. I got an emailed link that opens up a Lightroom url page. I can see all of the photos, but can't find how I should download them or open them in my own Lightroom app. Any help would be appreciated.

    This topic has been closed for replies.
    Correct answer JP Hess

    Apparently your dad didn't check the option to allow downloads. If he didn't check that option then there isn't anything you can do. You'll have to ask him to change the options on his end.

    3 replies

    Antoine HLMN
    Antoine HLMN
    Known Participant
    November 29, 2021

    I have the same issue (I'm the owner of the shared album)

     

    1. Collection is shared from LR Classic, containing 82 images:
    2. Collection is correctly created on LR web and does contain the 82 images
    3. All 82 images can be displayed without any issue
    4. When downloading all the images, image 21 and 25 are skipped, making a 80 image folder
    5. Images 21 and 25 ARE displayed on the web, but downloading them leads to "Bad Request: No fullsize or 2048 rendition"
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    November 29, 2021

    @Antoine HLMN  An ask from engineering: "it might be helpful to get a link to the share if that's possible so we can diagnose the issue."

     

    Is it possible for you to supply this?

    Rikk Flohr: Adobe Photography Org
    Antoine HLMN
    Antoine HLMN
    Known Participant
    November 30, 2021

    Thanks Rikk 🙂 Can I PM this to engineers? I can't just share clients photos without their permission.

    a2r1n0i5e
    a2r1n0i5e
    Participant
    March 5, 2018

    Same issue here - for some shared photos it works, for some, the download link is missing (see screenshot, last icon). When downloading whole folder, photos are missing.

    I tried to share individual photos (and allow downloads): no success :-(

    When trying to download folder with only one photo following error appears: Bad Request: No fullsize or 2048 rendition

    "The picture must be made now.", Tim Carpenter
    JP Hess
    JP HessCorrect answer
    Inspiring
    March 5, 2018

    Apparently your dad didn't check the option to allow downloads. If he didn't check that option then there isn't anything you can do. You'll have to ask him to change the options on his end.

    K
    kristi ann tardyAuthor
    Participant
    March 5, 2018

    Thank you Jim! That's so helpful and I will have him do it again! Best, Kristi

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