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J
J0shs
Participant
January 27, 2018
Question

Re: Lightroom mobile/ premium not working

  • January 27, 2018
  • 30 replies
  • 11321 views

I have the same problem. Also tried logging in and out

    This topic has been closed for replies.

    30 replies

    C
    cello925
    Participant
    July 26, 2021

    Hi I am also not able to use premium on Lightroom mobile I am getting the error "something went wrong". My Adobe ID is cello925

    C
    Charlie.D
    Inspiring
    July 26, 2021

    @cello925 

    Is your Lightroom Mobile running on iOS or Android?  

    Is your device using a VPN or firewall?  If so, does it help to try another network?

    D
    Diaa227564247cuu
    Participant
    January 20, 2022

    Hi,

    I've just upgraded my iPhone, And I tried to get my Lightroom  subscription on the new phone, but it's not working.

    U
    Ushan0D44
    Participant
    May 9, 2021

    Having the same issue

    C
    Charlie.D
    Inspiring
    May 10, 2021

    Hello @Ushan0D44 

    Thanks for letting us know about the problem.  Can you check again, we think we've fixed this for your account.

    V
    Vuokraturva5D31
    Participant
    October 16, 2020

    Hi,
    I have the same problem. I get the error: "something went wrong. please try again after some time" when I try to upgrade to premium on Android.

    C
    Cheramyk
    Participant
    May 21, 2020

    Same here. I subscribed to premium using my android app, then downloaded to my pc and it wontblet me restore my purchase. I made sure that all accounts are the same and nothings working

    D
    dfsf43182896
    Participant
    May 21, 2020

    Hi, i am on Android and i have the same problem..i logged out, logged in. I even tried to change my google play store account i still have the same error when i try to subscribe: "Duplicate purchase,. This subscribtion has already been purchased from the play store with a different adobe ID" i tried to cancel the subscribtion but it saya that it will only cancelled by June 16, namely, in less than 1 month...

    Can someone help please?

    C
    Charlie.D
    Inspiring
    May 23, 2020

    Hi dfsf43182896

    Please contact Adobe Support directly to see if they can help cancel the current subscription, and free you to subscribe a different account.  You should see contact info here: https://helpx.adobe.com/contact.html

    A
    Anonymous
    May 16, 2020

    I am having the same problem and I tried talking to the support people and they told me to just make a new account a resubscribe but than I'd have to pay again. Please help

    C
    Charlie.D
    Inspiring
    May 18, 2020

    Hi AlynS2017

    I'll send you a private message so we can discuss your account details more privately.

    V
    vonzano
    Participant
    April 23, 2020

    It keeps saying duplicate purchase, even after renewing/canceling/signing in and out/paying. Has anyone got it resolved?

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity Manager
    Community Manager
    April 23, 2020

    Hi there, 

     

    We're really sorry for the subscription issue. Please review the troubleshooting steps in this document: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

     

    Let us know if it works.

     

    Thanks,

    Mohit

    S
    Skletch
    Participant
    November 19, 2019

    I'm having this same problem on Android. Keeps saying my subscription is expired and when I try to restore, it says duplicate purchase. 

    E
    EMGoldie
    Participant
    October 17, 2019

    I am having the same problem. When I try and get in my account it says that "this subscription has already been purchased from the app store with a different adobe ID". However, I only have one possible adobe ID. 

    C
    Charlie.D
    Inspiring
    October 22, 2019

    Hi 'EMGoldie' 

    I see you have tried signing in with multiple accounts.  There is a valid subscription based on the email ID I see for you here on the forums.  I will send you a private message to confirm the Adobe account that is assigned to your iTunes Lightroom subscription.  FYI, you can only subscribe one Adobe account for your iTunes ID.

    C
    Charlie11promax
    Participant
    October 9, 2019

    I am having the same issues can someone please help. I have paid for the premium subscription but it won't let me restore it or use them in the app at all it's driving me insane. 

    C
    Charlie.D
    Inspiring
    October 11, 2019
    Hi Charlie, I see what's going on. I will send you a private message with info that should help. Sorry to keep you waiting
    5
    500kv
    Participant
    October 4, 2019

     Same problem not loading with enterprise account. Premiere Rush works fine. However trying to log in to LR, I get the following 

     

    Q
    Quovadis35
    Participant
    October 7, 2019
    Hi! I bought the subscription for mobile lightroom but I can't use it. He tells me that I bought it from another account but I bought it from this account. Help me please!
    Q
    Quovadis35
    Participant
    October 7, 2019
    Is ok now. Works
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