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R
rmb67
Participant
July 8, 2019
Answered

Subscription expired but its not

  • July 8, 2019
  • 11 replies
  • 3509 views

Hi, I have had Lightroom for iPad for a while with a monthly subscription .

I know get "subscription expired" and every time I try to use I can't use premium content .

My subscription is up to date and on auto renewal, so no reason for it not to work.

I've tried the upgrade feature within the app, delete product and re install, still no luck .

I tried to report a problem through Apple they say its your problem, please help me

Regards

Richard Bance

This topic has been closed for replies.
Correct answer greule

HI Richard. Could you give it a try again. I've just fixed your account. Let me know if it'S working. - Guido/ Lr Mobile QE

11 replies

M
Marcos24092507gv88
Participant
April 18, 2022

I am having an issue with this same thing. I need help

 

C
Charlie.D
Inspiring
April 18, 2022

Hello @Marcos24092507gv88 

I see a valid Lightroom subscription for you based on the same email ID you used to post on the forums.  Please try signing out of Lightroom on your device, and signing back in.

 

If you still need help, please contact Adobe Support directly.   Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.

Mannymoto
Mannymoto
Participant
July 29, 2020

I am having this issue. I at one point had two different emails subscribed at two different times, but I'd like to fix this so I can share these photos!

C
Charlie.D
Inspiring
August 13, 2020

Hi Manny

Sorry for the slow reply -- just caught your post now.  I see a valid CC All Apps subscription based on the email address you used to access the forums here.  Are you still having issues?  Is it that your older Lightroom account has photos you want in your newer account that's not subscribed?

R
Ratterby
Participating Frequently
June 16, 2020

My Lightroom has done the same thing this evening? I'm unable to access any premium features 

R
Ratterby
Participating Frequently
June 16, 2020

Both my iPhone and iPad subscriptions say they are expired even though subs up to date - unable to use premium features. Help please x

greule
greule
Inspiring
June 18, 2020

Could you give it a try again - with the adobe-id you are using for this forum.  Should be working now. -Guido/ lr Mobile QE

A
Astabeth
Participant
May 3, 2020

My Adobe Acrobat says the same thing. I pay over $32/month. @greule can you please help? Username Astabeth.

C
Charlie.D
Inspiring
May 3, 2020

Hi Astabeth

Guido and I work on the Lightroom team, and help others when possible as we're knowledgeable about our Lightroom product.

 

I urge you to contact Adobe Support directly as they have the right tools to help you with your account or Acrobat issue. You can find contact info at: https://helpx.adobe.com/contact.html   Thank you

V
Vertaalster
Participant
January 12, 2020

Could an Adobe Employee look at my account as well? My mobile version says it's expired, but I have the Creative Cloud All Apps subscription until April 2020...

C
Charlie.D
Inspiring
January 29, 2020

Hi Marja,

I believe you are susbcribed to a Creative Cloud educational plan, and this does not include Lightroom.  If you obtain your membership through a school or similar organizationm, you will need to contact your plan administrator for further help.

C
Charlie.D
Inspiring
September 30, 2019
Hello, do you have a question?
R
rokb24878108
Participant
September 28, 2019

I have the same problem. Please help

C
Charlie.D
Inspiring
September 30, 2019
Hello RockyBalboa1988, I replied to your separate post on the same issue. You account has both a Lightroom desktop subscription and also Lightroom Mobile premium service. To ensure you're not paying twice for the same level of service, please contact Adobe Support directly via contact details at https://helpx.adobe.com/contact/support.html
T
TheatreguyKD
Participant
August 14, 2019

I am also having an issue with My account and it says the trial has expired but i have an educational listener through my school which should not expire.

please fix mine as well?

thanks

C
Charlie.D
Inspiring
August 15, 2019

Hello 'theatreguykd'

I see no direct mobile subscription or LIghtroom access via educational plan for the email ID I see for you.  Is it possible you have another email ID you should be using to sign into our app?  If not, please contact your school's administrator for your Adobe software plan to confirm you are included as a registered user.  Otherwise, you might try contacting our dedicated Support staff at Contact Customer Care to see if they can help you.

marla0529
marla0529
Participant
August 14, 2019

This is harder then it needs to be too get help.

My account has said it's expired for months now and for my Adobe use I'm paying over$15 a month. I just tried to get help and the so called guy working for you wanted every ounce of my info... Even I know this isn't right... How the heck can I just get away from all this billing when I can't trust my service is safe. I've been paying monthly but now can't use my acct? I'm frustrated because I have no idea if I'm talking to scammers out an actual business and if you a business and I'm having this much trouble, your doing it wrong

C
Charlie.D
Inspiring
August 14, 2019

Hi Marla

I will send you a private message with more info.  Please check your mail spam filters if you don't see a reply from me soon.

--Charlie

marla0529
marla0529
Participant
August 14, 2019

Thank you Charlie

Sent from Yahoo Mail for iPhone

sherrellt25560223
sherrellt25560223
Participant
July 9, 2019

Hello my account is doing the exact same thing.  my subscription does not end until tomorrow and I can’t access my premium features or restore upgrade or anything.  It’s so disappointing when you pay monthly for a service that doesn’t deliver.

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