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Richard2528171672cr
Participant
Aug 15, 2022 10:31 PM UTC
Question

White balance eye dropper doesn’t work

White balance eye dropper tool doesn't always work. Sometimes while editing I want to white balance several photos in a row, so I press "w" to turn on the white balance picker and go frame to frame. Sometimes, when I do this and mouse I've the image, instead of getting the eye dropper tool, the mouse cursor stays on zoom. The eye dropper icon in the color section is highlighted, but clicking in the image only zooms. By clicking around, sometimes I can get it to work again, but usually I have had to quit and restart Lightroom. This is on Windows 10 with an Nvidia 2060 GPU and a Logitech 305 Bluetooth mouse. 

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    23 replies

    RobA1701
    RobA1701
    Participant
    Jun 14, 2024 8:45 PM UTC

    Same on Windows 11. I have to quit and restart.

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    frantic24
    frantic24
    Participant
    Mar 20, 2024 5:22 AM UTC

    On a Mac, after selecting the White Balance Dropper, hit the COMMAND key once or twice. It should toggle the DROPPER back from the Zoom tool. 

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      ericn46738786
      Participant
      Oct 24, 2024 5:08 AM UTC

      this is the answer. Thanks frantic

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      Juha35260803utnp
      Participant
      Feb 5, 2024 6:52 PM UTC

      Incredibly arrogant from adobe to not fix thisa lthough this has been known for a year now.

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        Scott27233382qhvg
        Participant
        Feb 23, 2024 1:06 PM UTC

        It is driving me nuts. They can introduce all this AI but yet not fix this needed tool that  has a baisc error in it's script. Seeing how long the issue has been known, this is how one loses customers. 

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          nycabrcndiel
          Participant
          Nov 14, 2023 7:19 PM UTC

          I don't know what glitch it is but I've noticed after you select the eye dropper tool and then just click ctrl on windows the picker comes back up on the screen.

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            nicolasb65954032
            Participant
            Nov 18, 2023 8:28 AM UTC

            For everyone with Mac having this issue with getting the zoom tool instead of the eye dropper when selecting it i just hit Option on the keyboard and the eye dropper selection comes right back

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              CTaylor PRO
              Participant
              Mar 11, 2024 7:09 PM UTC

              I recently encountered the same issue with the color picker eyedropper malfunctioning and turning into a zoom selector in Adobe lightroom software on my M2 Air. Fortunately, your workaround that effectively resolves this problem. Here are the steps I followed:

               

              1. Ensure the eyedropper tool is deselected and appears grayed out.
              2. Press and hold the Command key.
              3. Click on the eyedropper tool.
              4. Release the Command key.

               

              This method acts as a temporary solution, allowing the eyedropper to function properly. I've observed the issue often arises when copying color settings between images with the eyedropper selected, often resulting in the tool changing to a zoom icon. Implementing this quick 'hotkey-ish' fix has proven to be an effective workaround for now.

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                Darren331485651pya
                Participant
                Oct 25, 2023 1:35 AM UTC

                I'm also having the same problem on a new / fresh install of latest version of Classic as of Oct. 2023 on a Win 11 Home OS.   The only way I've found to get it back is to exit and re-start LR.


                What a PITA.

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                  lumenmediagroup
                  lumenmediagroup
                  Participant
                  Aug 22, 2023 3:37 PM UTC

                  Same. Macbook Air M2. August 2023, Lightroom Version 6.5

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                    MaPolizzi
                    MaPolizzi
                    Participant
                    Jul 20, 2023 5:02 PM UTC

                    Has this been resolved yet? I am having to closeout lightroom nearly every other image to have it available again

                     

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                      OneDeadPixel
                      Participating Frequently
                      Oct 9, 2023 3:37 PM UTC

                      Unfortunately not, Ive had to live with this bug for years, and its at the point if another bit of software was released that could grade images, even without a lot of the Lightroom tools, I'd defo give it a go, because Adobe just get worse year on year for not caring or wanting to fix bugs, clearly evident when you look at the dates on these posts!

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                        Peyben
                        Participant
                        Jul 16, 2023 9:33 AM UTC

                        July 2023 I have the same problem

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                          Christopher29564763lrc6
                          Participant
                          Jun 30, 2023 9:00 PM UTC

                          Same in June 2023, MacBook Pro M2. Lightroom CC version 6.4.

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                            James29504337oow5
                            Participant
                            Apr 20, 2023 11:51 AM UTC

                            Same issue here, why is no one from Adobe addressing this? There are threads on similar topics going back years. Really frustrating to have to restart Lightroom every 5 minutes

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