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(Windows) Lightroom telling me to resubscribe when I already have an active subscription

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Hello,

I have previously used lightroom's free 7-day trail and decided today that i wanted to use it again. I signed up for the 20gb Photography plan (which inlcudes both Lightroom and Photoshop) and when i start up Lightroom now it says i need to renew my subscription in order to use it when i've already subscribed to it. I would love to have this solved

(this image showing the programs included with my plan)

(this image to show that in Lightroom its telling me to renew my subscription in order to edit pictures)

{Thread title updated by moderator}

Windows

peter-b8062983Correct answer

Adobe Employee

Apologies -- it looks like there is a problem on our side updating your subscription status. I have fixed this -- please retry.

-Peter

J

james_0071

Participant

I'm paying $9.99/month for a plan and when I open a program it asks me if I want to subscribe. Just happen recently.

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B

Bewitched_Crystal5FD6

Participant

Having the same issue too

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Ian Lyons

Community Expert

@Bewitched_Crystal5FD6

You've created a new thread which is the best place to continue this discussion https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/subscription-not-activating-despite-purchasing/td-p/14779384).

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J

Josie256958186o9m

Participant

I am having the same issue. I just got Lightroom today, so I have a 7 day free trial. But everytime I try to edit in the app it says that I need to renew my subscription. But when I got to the subscription it says it's active.

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peter-b8062983

Adobe Employee

The only subscription that I see associated with the account id that you've used for this user forum shows a cancelled subscription. Is it possible that you have accidentally subscribed with a different ID than you are using for login?

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J

Josie256958186o9m

Participant

I canceled the subscription because I didn't want to get charged considering it wasn't working. I will try subscribing again tomorrow.

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Sameer K

Community Manager

Hi there,

Thanks for reaching out. We're sorry for the trouble with Lightroom. I'd love to help you figure this out.

Have you tried signing out of the Creative Cloud app and signing in again? Try these steps.

In the Creative Cloud app, press & hold CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
Windows - Press Windows + R to open Run Dialogue > enter %TEMP% > Click on OK > Delete any files or folders with 'NGL' in their names.
Restart the computer
Sign in to Creative Cloud again and let us know if the error persists.

Let us know how it goes.

Thanks!
Sameer K

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E

Experience4793Author

Participant

Hi,

Did as instructed but to no avail. I've gone as far as deleting every file related to lightroom and Creative Cloud, restarted the computer and redownloaded CC along with lightroom.

I also noticed that when trying to use lightroom on my phone (iOS) it just says "preparing your subscription". It has stayed like this for the past few hours. I have had no previous issues with apple pay.

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peter-b8062983Correct answer

Adobe Employee

Apologies -- it looks like there is a problem on our side updating your subscription status. I have fixed this -- please retry.

-Peter

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