Participant

Answered

Photoshop Beta is missing from Creative Cloud

Forum|Forum|2 years ago
April 27, 2023
4 replies
27679 views

Hi, i just subscribed to Photography plan yesterday and looking for Photoshop beta in the creative cloud beta apps but i didn't found it . Is it normal ?

(Windows 11, Creative Cloud 5.10 installed twice)

Thanks

Desktop-Windows

Correct answer Valentin301007491aq0

Hey,

Not an entreprise account on my PC. I tried everything (CC uninstaller) but nothing worked. Creative Cloud did not lauch again after that (i reinstall CC many times) so i decided to reinstall windows 11 (i know, brutal solution) and everything is OK now. Creative Cloud is working and Photoshop Beta is here.

Thanks 🙂

M

Monk11th

Participant

I just un-installed photoshop and restarted pc. And photoshop beta appeared in apps

R

RyanLockhart

Participant

I reinstalled Creative Cloud and was then able to access the beta. However, it is now missing and there is nothing I can do to get it back. I am on enterprise so I am unable to get help from Adobe. My IT manager says he sees no way to turn on the access for me.

V

Valentin301007491aq0AuthorCorrect answer

Participant

Hey,

Not an entreprise account on my PC. I tried everything (CC uninstaller) but nothing worked. Creative Cloud did not lauch again after that (i reinstall CC many times) so i decided to reinstall windows 11 (i know, brutal solution) and everything is OK now. Creative Cloud is working and Photoshop Beta is here.

Thanks 🙂

C

Callistratus

Participant

I have the exact same problem... But i don't want to reinstall W11... I have to find another way.

jane-e

Community Expert

@Callistratus wrote:

...I have to find another way.

Did you try any of the three ideas from me?

Jane

jane-e

Community Expert

Hi, i just subscribed to Photography plan yesterday and looking for Photoshop beta in the creative cloud beta apps but i didn't found it . Is it normal ?
By @Valentin301007491aq0

It's not "normal", but we have seen a couple of posts.

First, if you are on an Enterprise account, you need to talk to your IT department to give you access.

Otherwise, see if this thread helps:

https://community.adobe.com/t5/download-install-discussions/beta-apps-are-not-showing-up-in-creative...

The OP with the same issue solved it this way:

"I downloaded and ran a Creative Cloud Uninstaller (straight uninstall wouldn't work) then downloaded and re-installed Creative Cloud. It's shows up now."

A second thread (in Enterprise) has a different solution provided by an employee:

https://community.adobe.com/t5/enterprise-teams-discussions/adobe-creative-cloud-app-5-7-1-1-not-sho...

There is a screenshot there as well.

A third idea is to contact Adobe Customer Care and let them assist.

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Please let us know which of these works for you.

Jane

M

MarkTo

Known Participant

Despite my repeated attempts, I have been unable to download the Photoshop BETA as it does not appear in the apps list. I have updated the Creative Cloud app, but to no avail.

While I have come across a similar thread on this issue, "AI Remove Tool doesn't show in my Photoshop" my situation is different as I cannot even download the beta,

Previously, I refrained from installing the beta version, mainly the features had no immediate use to me and I predicted some (like the "live gradient" tool) may cause structural problems that would lead to instabilty.

However, I urgently require access to the new AI Remove Tool, which will be immensely beneficial.

Can you please assist me in resolving this issue?