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Answered

"Something went wrong, please try again later" - Generate Image error v25.9

Forum|Forum|1 year ago
May 1, 2024
12 replies
18839 views

A "Something went wrong, please try again later" error is generated every time a generate image prompt is used (both writing in my own prompt, or selecting a pre-made photoshop prompt, as well as writing in the tutorial one, word for word').

It loads for a couple of seconds before giving a "Something went wrong, please try again later" message with no additional context. This is also the case with generative images in a selected field, and 'generative expand' in the cropping function.

Photoshop beta v25.9. Running on MacOS Ventura V13.5.

I've uninstalled and reinstalled the app, but this has not affected anything.

Desktop-macOS

Correct answer CShubert

Thanks for the update @David192023 could you share a screenshot of Ps release version and the message it shows you about downloading the beta?

A couple things:

Try resetting Prefs for the Beta:
/Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)
/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac) 

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings

Launch BETA Photoshop While Pressing The Keyboard Shortcut
With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.
https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

Thanks,

Cory - Photoshop Product Manager

M

Mark S. Johnson

Inspiring

I'm having this error today in latest version of Beta. Has anybody from Adobe ever solved this?

L

Lakshya34821118asy2

Participant

worst software i have ever seen in my life ps 2024 is worst software genrative fill is not working at all pls fix my prblm or i will tell everyone to not use it it is worst ever

erick013

Known Participant

The "worst" software. Really? Show me a somewhat complicated peice of software that doesn't have it's issues from time to time.

[Abuse removed by Moderator]

D

David192023Author

Participating Frequently

Hiya @CoryShubert

Just jumping back on to say that the Keyboard shortcut worked in the short-term, but is now no longer working and the error message is back as it was.

R

rhp3

Participating Frequently

THIS WORKED FOR ME- I was using the official release (25.9) and AI generative fill stopped working as described in this thread.

Uninstalling and reinstalling did not work. Downgrading did not work.

On a whim I installed the 25.10 Photoshop Beta and AI generative fill is working... for now. I hope it lasts for a bit because I have some work to do. Fingers crossed. Good Luck.

P

pchiha2

Participant

It does work in Beta, but doesn't work in regular photoshop. It's not really a solution. I prefer to stick with one program, rather than going back and forth between the 2.

P

pchiha2

Participant

Good news, it works again in regular Photoshop. Perhaps something was ground with the Adobe Server or communications with it.

R

Rhuan297006267j75

Participant

i am having the same issue in v25.9, i tried to use another version and the beta, but none of them work it

G

grovesth

Participant

I'm having the same problem too. I just updated to PS v 25.9 . It won't generate.. Just keep getting the message "something went wrong. please try again".

S

socaljen1

Participant

I am having the same issue.
PS 25.6.0
MacOS Sonoma 14.4.1

2

24562456u2456

Participant

Same issue here. Was working great yesterday. We need this tool for profesisonal use, we have deadlines depending on it. Not happy. Hoping it's resolved very soon.

yjp59756323

Participant

Having this issue, it was working yesterday!

Updated PS 2024 on Mac

Already tried all the recommended methods in here but still not working!
Would appreciate any help

A

Artem36632791moya

Participating Frequently

we all stuck here with the same problem my friend, I guess something wrong with Adobe's servers

D

David192023Author

Participating Frequently

Hiya @CShubert ,

Legend, thanks so much for that - the Shift+Command+Option (Mac) and lauching fixed the issues in both apps (beta and PS) - the download prompt in PS is gone, and generative expand and generate image seems to be back to normal.

P

pchiha2

Participant

None of the above solved the problem for me. I installed older versions, re-installed the current version. I still get the same error message. This is using PS 25.9.0

It was working fine a couple of days ago

I don't have the issue in PS Beta

I rebooted as well

Running on a mac

R

RobH99

Participating Frequently

Same issue, just started today after everything was fine until yesterday, nothing changed in my system configuration. Possibly there's something server-side?

CShubert

Correct answer

Community Manager

Thanks for the update @David192023 could you share a screenshot of Ps release version and the message it shows you about downloading the beta?

A couple things:

Try resetting Prefs for the Beta:
/Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)
/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac) 

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings

Launch BETA Photoshop While Pressing The Keyboard Shortcut
With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.
https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

Thanks,

Cory - Photoshop Product Manager

T

Tom_studio

Participant

Hi,
I am getting same error message as OP. My Photoshop version is 25.9.0 Release, on macOS 14.5.
Tried couple solutions like opening Photoshop with key combination, or using Generative Fill on an unlocked layer, but none of this worked.
I would appreciate any other solutions to try! 🙂

Tom
Do you have

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