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CShubert
Community Manager
CShubertCommunity Manager
Community Manager
August 4, 2023
Answered

Upgrade your copy of Photoshop (beta) to version 25 or higher.

  • August 4, 2023
  • 64 replies
  • 76702 views

 

Don't lose access to Generative AI features in Photoshop! Upgrade your copy of Photoshop (beta) to version 25 or higher.

On August 14th at 11am Pacific time versions of the Photoshop (beta) application older than version 25 will lose access to the Generative AI features. Users will experience an error stating - "The service is not responding. Please check your internet and try again." when trying to use the generate capability. Simply get a new build (version 25 and higher) using the Creative Cloud Desktop application to regain access to this feature.

Follow the link provided for complete instructions on how to update your version of Photoshop (beta).

https://helpx.adobe.com/x-productkb/global/creative-cloud-beta.html 

 

    Correct answer Kevin Stohlmeyer

    @Ed Hart no - you uninstall that beta then install the latest beta update. Betas have a ton of iterative/manditory updates before a GA release.

    64 replies

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    R
    Radim5EBC
    Participating Frequently
    August 14, 2023

    The only reason, i downgraded to 24.7 was he ability to open photo from LrC by ctrl+E without waiting a minute or so to LrC saying it is not possible to open it in PS, just to see that it is possible. This combo is still broken in version 25. (LrC 12.4, Camera Raw 15.5, Win 10 Pro 10.0.19045), please fix this 😕😕

      X
      xiomara98A2
      Participant
      August 14, 2023

      Your Right Photoshop beta 25.0 is still not working corectly with Lightroom (opening file in lightroom to edit in photoshop beta) i get a very long wait then error message it can be opened in photoshop beta. this needs to be fixed cant use it at all with my workflow from lightroom and not I cant use it at all with beta version 24.7

        M
        Madi316693598z4o
        Participant
        August 14, 2023

        This is also happening to me! Looking forward to having this repaired.

          D
          Daniel25675599yooa
          Participant
          August 14, 2023

          Additionally, when looking at Photoshop's versions the Latest version available is Photoshop (24.7)

          CShubert
          Community Manager
          CShubertCommunity ManagerAuthor
          Community Manager
          August 14, 2023

          @Daniel25675599yooa it appears you have a teams account, make sure your IT Admin is not blocking the beta apps or updates as they are able to do:

          https://community.adobe.com/t5/enterprise-teams-discussions/photoshop-beta-not-available-in-creative-cloud-desktop-application/td-p/13834355

           

          Please take a screenshot and show us your CCD screen, it should show the beta apps here:

            D
            Daniel25675599yooa
            Participant
            August 14, 2023

            Hi Cory,
            Creative Cloud no longer has a category labeled "Beta". It has been changed to Prerelease and only contains Illustrator (Prerelease). When searching in the search bar for Photoshop (Beta) I'm brought to Generative Fill - Adobe Photoshop


            There is a "Free Trial" button even though I have access to the entire Adobe Suite and see no option to install Photoshop (Beta).

              D
              Daniel25675599yooa
              Participant
              August 14, 2023

              I'm trying to use generative fill on Photoshop (Beta) however I noticed that after the weekend it is no longer on my system and cannot be found again to redownload onto my system. Along with that Photoshop (24.7) does not have the generative fill option anymore. Is there anyways to regain the feature?

                K
                Karoline31696476gumt
                Participant
                August 16, 2023

                check going to windows / and pick "contextual task bar."..

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