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wiktoria_2239
Participant
November 21, 2024
Question

Adobe design std LICENSE ISSUE

  • November 21, 2024
  • 3 replies
  • 862 views

Hi, we have Adobe design std (licensed, certificated etc, we have all documents proving that it was bought legally) bought in 2012 (we could use it at that time and it worked normally). We have tried to log in there some time ago but there is an issue with the key and we can not log in there. We have tried to contact someone to help us to solve the issue but of course with no solution, they say that they do not know the source of the purchase..So how it is possible that we have certificate? ...   So we spent our money and can not even use it. Can someone competent help us here? Thank you.

 

3 replies

B
bob_3706
Participant
July 21, 2025

I have a similiar issue with CS5.5.  It stopped working and tells me I have exceeded my activation limit.  I have not changed anything on my desktop except occassional Microsoft update.  Adobe refuses to help.  There is a known issue.  They do not want to promote the resolution to force people to buy a subscription.  More specifically, I downloaded a software that was supposed to fix the issue, but it did not.

c.pfaffenbichler
Community Expert
c.pfaffenbichlerCommunity Expert
Community Expert
November 21, 2024

Which actual program versions are you talking about? CS4 or CS5 or …? 

Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):
https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td-p/11601738?page=1

 

As far as I know the activation servers have been taken offline, so one can continue using programs under perpetual licenses on the computers where one installed at the time, but a transfer to another computer is (practically) not possible. (And that is aside from the compatibility issue @Derek Cross mentioned.) 

 

Have you tried customer support? 

https://helpx.adobe.com/contact.html

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wiktoria_2239Author
Participant
November 21, 2024

CS5 version

 

Yes, we have tried support but with no success unfortunately.

 

And we were just wondering what we can do :<

 

Thank you for your help

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
November 21, 2024

For such a old versions of CS5 there's no more support anymore.

The akctivation servers are shutdown several years ago. 

I think it's time for a change to a CC subscription. Adobe Creative Cloud Plans, Pricing, and Membership

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    November 21, 2024

     A 12-year-old version of InDesign will not be compatible with recent operating systems.

    (Or are you asking about Photoshop?)

      W
      wiktoria_2239Author
      Participant
      November 21, 2024

      yes I know that it is little old but wanted to check if there is anything we can do to regain the acces, I mainly mean photoshop
      Thank you for your help

      c.pfaffenbichler
      Community Expert
      c.pfaffenbichlerCommunity Expert
      Community Expert
      November 21, 2024

      Do you still have the access to the computers on which the applications were installed in 2012 (or at whatever time when the activation servers were still available)? 

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