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Participant
August 31, 2026
Question

after update v27.10 in photoshop my files(image,photo,jpg) open very slow why ?

  • August 31, 2026
  • 2 replies
  • 57 views

after creative cloud latest updates in system photoshop v27.10 in open files (images files,jpg formats,psd

files) .open very slow why? but same issue not in before version also i check it 

    2 replies

    Srishti Bali
    Community Manager
    Community Manager
    September 24, 2026

    Hi ​@JOMURUKS 

     

    Apologies for the delayed response. I’m hopeful that the issue has been resolved by now. If not, I’d suggest trying the following steps:

    1. Close Photoshop, then reopen it and open a different file. Check if you still experience the same issue.
    2. If the issue occurs with multiple files, could you please confirm where these files are saved (for example, locally, on an external drive, or in cloud storage)? If the files are not saved locally, try saving a few of them to your local drive and check if the issue still occurs.
    3. If the issue persists, try resetting Photoshop preferences after creating a backup of your current settings. You can follow the steps here:
      https://helpx.adobe.com/photoshop/desktop/get-started/settings-and-preferences/backup-and-restore-preferences.html
    4. If none of the above helps, please share your Photoshop System Info with us. You can find it by going to Help > System Info in Photoshop. Please copy and paste the complete information in your reply so we can investigate further.

    Let us know how it goes.

    Thanks, Srishti Bali | Community & Engagement Strategist, Digital Imaging | Adobe
    kglad
    Community Expert
    Community Expert
    August 31, 2026

    post this in the ps forum, https://community.adobe.com/p/photoshop 

     

    and change your title slightly to avoid a duplicate post error.