august 2021 update, cant open photoshop files

Forum|Forum|4 years ago
August 2, 2021
2 replies
737 views

after the latest update i have been unable to open any of my photoshop files, whether they are on the cloud or saved on my computer. The same error messages pop up for every file I try to open. Am I the only one with this issue or is there a fix for this?

Windows

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L

Lumigraphics

Legend

Looks like file corruption from here.

S_Gans

Community Expert

If this happens with every file, it appears there must be a corruption in you Photoshop installation. Each time we update, we bring along any previous corruptions with us, and the update may exacerbate the issues.
I recommend using the Photoshop Cleaner Tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) to completly uninstall Photoshop, then restart your computer, and reinstall Photoshop from your CC account - fresh installation.
Please save any presets, workspaces, brushes, etc. before doing this.

Adobe Community Expert / Adobe Certified Instructor

P

PikapeaAuthor

Participant

this doesnt appear to be working, ive tried this method twice and the same error message appears when I try to open any of my files.

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