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BŁĄD 10000

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Cześć, potrzebuje pomocy. Od wczoraj nie mogę korzystać z programu Photoshop . Przy każdym włączeniu pojawia się komunikat:

Nie możemy zweryfikować stanu Twojej subskrypcji. Błąd 10000.

Faktury są opłacone. Dziękuję za pomoc

Sameer KCorrect answer

Community Manager

Hey, @Magdalena_Kowalska9392. Welcome to the Photoshop Community. I'll help you figure this out.

If it is a personal machine, try these steps. Try these workflows & report back with what you find:

1- In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.

2- Windows - Press Windows + R to open the Run Window. Type in %temp% and delete files or folders with 'NGL' in their names.

3- Restart the computer. Sign in to Creative Cloud again & check if the issue exists.

Let us know if the error persists. Thanks!

Sameer K

(Use '@mention' to tag me when you reply)

K

Konrad_Pawlak8437

Participant

Mam ten sam problem a ponizesze odpowiedzi go nie rozwiązują

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A

AxelMatt

Community Expert

See here:

https://community.adobe.com/t5/creative-cloud-services-discussions/error-code-10000-and-automatic-logout/m-p/14965530

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-suddenly-wont-open-i-get-the-error-message-we-can-t-verify-your-subscription-status/m-p/14207312

Do you're using VPN? Try to deactivate and connect Creative Cloud directly to the internet.

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My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI

K

Konrad_Pawlak8437

Participant

Dalej nic cały czas to samo

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Sameer K

Correct answer

Community Manager

Hey, @Magdalena_Kowalska9392. Welcome to the Photoshop Community. I'll help you figure this out.

If it is a personal machine, try these steps. Try these workflows & report back with what you find:

1- In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.

2- Windows - Press Windows + R to open the Run Window. Type in %temp% and delete files or folders with 'NGL' in their names.

3- Restart the computer. Sign in to Creative Cloud again & check if the issue exists.

Let us know if the error persists. Thanks!

Sameer K

(Use '@mention' to tag me when you reply)

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MarekMularczyk

Community Expert

Hi Magda,

Let us know if @Sameer K suggestion helped and if your Photoshop is working now.

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