Known Participant

Question

Brightness Flickering in Photoshop CC 2018

Forum|Forum|8 years ago
February 5, 2018
30 replies
22467 views

Hi, everyone.

I had this issue before, but it was a little different and was happening in Firefox and PS. Somehow I fixed it, but I'm not sure how. Now it's just happening in PS.

I start PS and everything is fine. Then I open a file and drag it to the top to enlarge it, but I still have all the tools and jazz showing. I'm not sure what to call that action. Anyway, then my sceen starts flashing. It's like the brightness is dimming in and out at a rapid rate. And it effects the image and the whole interface. Before when I had this problem it was doing it slowly. I can't for the life of me figure out how to fix the issue. I'm running the most current version of PS CC 2018. The graphic card it uses, Nvidia GTX 1050i is up to date. I don't have any plugins.

I searched Google for an answer but the only flickering I could find was this: Fix Flashing Black Screen in Photoshop CS6 or CC - YouTube and that's not my problem. I really hope someone can help me. This issue is very annoying and I can't work like this.

Thank you!

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magical_Skyline0D4A

Inspiring

Hello everyone,

I agree with what my colleagues say and I see that there are several people with the same problem and maybe not all for the same type of identical causes.

The causes may be different depending on the machine and the monitor and you should check:

- Update the drivers and not just the graphics card and the monitor, but surely these are the first ones to check.

- Check if you use a monitor connected to a Notebook that the "100% scale" ratio is the same for both.

- Open the Nvidia settings and go to Manage the 3D settings > Program Settings > Select a program to customize > Photoshop > ... check that you use Nvidia CPUs

- Test you monitor LCD monitor test images

- If the problem persists try Uninstalling the Nvidia drivers completely > restart the computer and download and reinstall the latest driver from the Nvidia website.

O

oscara91138603

Participant

I found a super weird "temporary fix" on windows for me , with photoshop open, go to device manager and disable the integrated gpu,check photoshop should work fine now, go to the already open device manager again and you should be able to re-enable the integrated graphics and it should work ok without flickering, at least for me does. hope this help someone.

Is funny , cause is the same workaround I use to be able to play Destiny 2 on my laptop, the game launched as a black screen, and doing that "fixed it"

Regards.

davescm

Community Expert

Oscara - Photoshop does not work well with multiple GPUs. See section 7&8 here:

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Dave

A

amithk17454766

Participant

I can confirm that this bug exists in both CC 2017 and CC 2018, running on the latest Nvidia Driver (397.64), with photoshop set from Nvidia Control Panel to explicitly use the Discrete GPU
It does not appear when
- "Use Graphics Processor" is unticked
- or when Photoshop is being used on an external display connected to the HDMI port

Turning off use of the graphics processor severely degrades performance and isn't a viable solution to this problem.

Config:

Acer Predator G3-572
Intel Core i5 7300HQ

8GB RAM

Intel HD Graphics 630

Nvidia GeForce 1050Ti

D Fosse

Community Expert

amithk17454766 wrote
I can confirm that this bug exists in both CC 2017 and CC 2018

That's because it isn't Photoshop that does this. It's a laptop special setting that doesn't work well in some real-world configurations.

That's always a problem with laptops. They are so filled with custom "helpful" functions and utilities that you don't know where to start disabling them. Get a desktop machine, and you won't have this problem.

I once used a Sony Vaio for a while, very expensive, that did this. I finally managed to track down the setting to disable this "feature", but it took a while.

This is an issue that pops up at regular intervals. Former Photoshop engineer Chris Cox (who used to post here) made it very clear that Photoshop didn't contain a single line of code that could ever cause this. It just isn't possible.

D Fosse

Community Expert

This subject has been up many times before. If it's a laptop, the answer has always been in the laptop manufacturer's settings, or OS settings modified by the laptop manufacturer.

Photoshop doesn't do this, and the video driver doesn't do this. Laptop manufacturers do, and that's where you need to look.

B

bf15555616Author

Known Participant

Thank you everyone for your input. I'm glad it's not just me.

I have set my Nvidia as the primary GPU and have also made sure that PS uses it. I guess this is just a bug that Adobe REALLY needs to fix. Like someone said above me, I'm not going to shell out a thousand+ dollars for a new laptop every time Photoshop has an update.

I also agree that your reply, jbm007 came off as a little arrogant and rude. It isn't really necessary. We're all just here to get help with a common issue.

janoskim

Participating Frequently

When u cannot work you gonna be rude to! Be honest 6-7 years using - paying Adobe products and all the time have performance issue. I just expecting stress less workflow.

janoskim

Participating Frequently

1 or 2 weeks ago worked well. Also so most of gaming laptop 2 cards included. My configuration is common configuration! This is not an free software, so please do not say "do not support". Start to support! Thank you!

jbm007

Community Expert

Let me explain 2 things to you.

I am not a Adobe employee, I am asked to support their apps on the forums, so you are preaching to the choir.

Now to your follow up comment.

Yes your configuration is a common configuration, but for a gamer laptop.

Adobe clearly notes what cards and configurations they support. Dual configuration is not one of them

You have to make a decision which GPU on your laptop you wish to make a "primary" GPU

There are work-arounds posted here to allow one to assign which GPU you want to use.

It depends on what laptop and OS you have.

There are others here that can walk you through it.

Thats your only option. You decide.

Or you can get a new laptop that does not have a dual GPU configurations.

Up to you.

I have done all I can do to help you.

ThiagoShiniti

Participant

if you are asked to support the apps on the forum there isn't a way for you to inform them about this issue?

And well, my laptop have two GPU and even when I select to use only the Nvidia it have the brightness flickering problem, and if you change it to the Intel it works fine, but without the video card memory... and well it's not the best thing to work with.

And don't tell me it's a dual configuration issue, cause my old laptop run it without any problem but with a amd video card.

jbm007 escreveu
It depends on what laptop and OS you have.
There are others here that can walk you through it.
Thats your only option. You decide.
Or you can get a new laptop that does not have a dual GPU configurations.
Up to you.
I have done all I can do to help you.
Or you can get a new laptop that does not have a dual GPU configurations.
Up to you.

No one could solve this issue since there's no one posting a solution that worked,
so there are no others here to walk anyone throught it.

I don't think that saying to the community that you need to have money to afford buying a new laptop everytime that Adobe decides to update their apps it's the best thing to say.

Sorry if I am had a misinterpretation but you sounded very arrogant with this comment.

janoskim

Participating Frequently

Adobe CC 2018 Flickering when I use brushes. Any idea?

Hardware:

i7 - 7500U
16GB RAm

Intel Graphics 620
Nvidia Gforce 940MX

jbm007

Community Expert

PS does not like or support dual GPU s

There are plenty of threads here about people having problems with dual GPU configurations.

ThiagoShiniti

Participant

I have this issue too... and it's pretty annoying.

I use a GTX 1050ti.

R

rafaelz98166688

Participating Frequently

Figured out, this is an issue with the newest drivers from Nvidia. I installed an old driver (385.28 from 08/13/2017) and so far so good, let's hope it keeps that way.

---- Well, that worked for about half a day, flicker started again.

R

rafaelz98166688

Participating Frequently

Hey,

Facing the same issues on my laptop, coincidentally I have the same graphic driver as you. I noticed that disabling the "Use Graphics Processor" on Edit>Performance kinda fixes it, but then I am unable to rotate the canvas.

I already tried to do a clean windows install, tried to use Photoshop CC2015, still facing this flickering.

R

rafaelz98166688

Participating Frequently

Few other things that I have noticed:

- The flickering only happens inside the canvas / background, it does flicker above the layers, or the tools windows/tabs.
- Only happens inside photoshop, it does not "bleed" into other applications, even if they're on the screen side by side.

- Just by toggling the "Large Tabs" option on and off on Preferences>Workplace makes the canvas flicker, you do not even need to apply the changes.

- Does not happen while using Autodesk Sketchbook.

M

magical_customers0D44

Participant

Dear Adobe. It seems like you need a proof. Here it is.

Photoshop CC 2018 brightness flicker - YouTube

Please do something about it otherwize we either get a seizure or a heart attack.

macmac112

Participant

I have the EXACT same issue with a Surface Book 2 and GTX1060 card. Disabling hardware acceleration fixes this but it makes photoshop slow so it is not a proper solution. Please fix this

Photoshop CC 2018 brightness flicker - YouTube

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