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veror47012991
Participating Frequently
November 10, 2017
Question

Can't open any file in Photoshop!

  • November 10, 2017
  • 4 replies
  • 3344 views

I get this message when I try to open a file in Photoshop: Could not synchronize the color settings because the color settings file could not be found.

After I press OK and that's it. I can't open any file. Tried all possible ways. Just nothing happens

    This topic has been closed for replies.

    4 replies

    typegirl
    Known Participant
    February 13, 2018

    FWIW I was having the same problems mentioned in several comments above. Even that of CC not acknowledging that I even had all the apps on my computer. So I did what I used to always do as my first precautionary measure…I zapped my PRAM. After doing so the computer finished booting and CC was then telling my PS needed to be updated (all other apps were normal). I updated. Then I double-clicked on my file, held my breath…and the file opened. Error seems to be gone.

    Roc T.
    Participant
    November 19, 2017

    I have the same issue. I've deleted the .psp file and I'm using Photoshop CC 2018 which was recently updated to version 19.0.1.

    I can't open anything, and when I try to create a new file, the tools doesn't respond.

    Participant
    January 10, 2018

    I'm also having this exact same issue, same version of PS. Nothing suggested so far fixes it.

    Participant
    January 10, 2018

    What finally worked for me was to uninstall any of the PS versions on my computer. Then I re-downloaded it. Now it works.

    @mj
    Community Expert
    Community Expert
    November 10, 2017

    Can you access the cooler settings from the Edit menu?

    I'm sure you've done this, but worth a double check.

    Quit Ps, hold in Mac: Command, Option, Shift while starting up Photoshop.

    Keep the keys in till you get the dialog.

    A dialog box will appear asking if you wish to delete the preferences/settings file.

    Choose Yes.

    HTH

    veror47012991
    Participating Frequently
    November 10, 2017

    Did it. Will do it again now

    kglad
    Community Expert
    Community Expert
    November 10, 2017
    veror47012991
    Participating Frequently
    November 10, 2017

    Nope, didn't help