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josephl47982360
josephl47982360
Participant
Dec 10, 2020 2:12 PM UTC
Answered

Can't start Photoshop

Running on Windows 7. Has been working up until yesterday. Can't run Photoshop due to missing api-ms-win-core-libraryloader-l1-2-0.dll. The rest of the apps run fine. The message displays durring initialization. I've tried uninstalling and reinstalling.

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    Correct answer
    Dec 10, 2020 5:24 PM UTC

    Try installing an older version of ACR from here, the installer will overwrite the current version

    https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

    Make sure auto update is disabled in the CC preferences

    View reply

    38 replies

    leahmanzari
    Participant
    Jan 1, 2021 6:05 PM UTC

    Downloading to CR 12.4 worked for me!

    Thank you!

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    Nik.f.
    Participant
    Dec 27, 2020 5:47 PM UTC

    Same problem. Have been struggling with this for almost 2 weeks. Reinstalled Ps numerous times, wiped out the whole Adobe package, tried at least a dozen solutions, and still nothing. I was already thinking of buying a new Pc:) Until I came across this!

    Thanks Ged! You are my Hero of the Day!

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    frankg3396558
    Participant
    Dec 25, 2020 12:19 PM UTC

    Thank you Ged Traynor I have Photoshop back at last although now it starts up with some Lightroom photo files.

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    defaultu16hd54mcnol
    Participant
    Dec 24, 2020 9:59 PM UTC

    Thanks!

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    Karolina5ECF
    Participant
    Dec 21, 2020 11:31 PM UTC

    oh, dear, it WORKED! I never thought I would be so enthousiastic about reopenning my Photoshop. 
    Thanx, that is great you helped. 🙂

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    marcoa10065591
    Participant
    Dec 18, 2020 10:41 PM UTC

    Thanks Ged.
    I've experienced the same problem as others after the last update of camera raw. Your solution has worked for me (on window7): i've reinstalled camera raw 12.4 and now no more dll missing error

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    Mariz5DA4
    Participant
    Dec 18, 2020 10:25 AM UTC

    I had the same problem. The advice worked for me too. Thanks!

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    jeremyg69418905
    Participant
    Dec 17, 2020 4:45 AM UTC

    I wasted a whole day to troubleshoot this problem! And I wait on the great ADOBE chat support for hours only to have them responsed after 4 hours on email, telling me I'm disconnected!!! What's the use of the chat support then? What are we paying them for??? ADOBE can you do your job and stop screwing up???!!!!

     

    Thanks for the solution, Ged Traynor.

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      Frogprints
      Participant
      Dec 18, 2020 7:16 AM UTC

      same here, can't agree more and only this community is helpful

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      MrFast
      Participating Frequently
      Dec 15, 2020 7:45 PM UTC

      Same thing here, Windows 7, Photoshop 21.2.4. Been trying to fix this for 3 hours now. Photoshop will not start. 
      Started with the api-ms-win-core-libraryloader-l1-2-0.dll
      I found that, then it was api-ms-win-core-libraryloader-l1-1-0.dll
      After that is was another one, etc.... 

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      MrFast
      Participating Frequently
      Dec 15, 2020 7:51 PM UTC

      Installing an older version of ACR as suggested above worked.

      Thank you. 

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        Anonymous
        Correct answer
        Dec 10, 2020 5:24 PM UTC

        Try installing an older version of ACR from here, the installer will overwrite the current version

        https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

        Make sure auto update is disabled in the CC preferences

        Translate
          rüdigers43680153
          Participant
          Dec 10, 2020 5:50 PM UTC

          Thank you Ged Traynor - it works. 

          Translate
            Anonymous
            Dec 10, 2020 6:14 PM UTC

            You're welcome 🙂

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