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Participant
April 21, 2007
Question

Cannot install Photoshop CS3 - Installer just dissappeared

  • April 21, 2007
  • 179 replies
  • 36694 views
I have an issue installing Photoshop CS3 as follow:

I have removed all Photoshop CS3 Beta manually (Use control panel, deleted files and registries) as instructed in this web and get rid of all thing involved Adobe out of my computer.

When I clicked Setup.exe, a setup windows with progressive bar (See in http://www.thetaforce.com/image/cs3installer.jpg ) appeared shortly and then disappear!
Then nothing is happenned further. No error message. It just disappeared. I wait for an hour but nothing happened.

I tried to run Windows in clean mode (msconfig -> disable unneccessary services) and also disable Antivirus and Firewall etc. But this problem persists.

I'm running Windows Vista Home Premium (32Bit) and have Intel Centrino Duo 2.0GHz with 1.5GB of Ram (DDR2) and 100GB HDD. Graphic shared Intel 945GM Express Chipset.
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    179 replies

    Participant
    July 12, 2007
    I am not able to install this on Windows XP after trying all of the above suggestions. This is so frustrating. Any other ideas???
    Participating Frequently
    July 4, 2007
    Disregard the last post. I actually went and checked out the post Dado suggested and upon reading it, tried it out and ... it worked! The trial is now installing. Thanks Dado, sorry I posted before checking it out first,lol.
    Participating Frequently
    July 4, 2007
    I don't believe so, the reason I came to this thread is because the trial would not install properly. It wasn't expired, you can still download it from the Download section here.
    Participant
    July 4, 2007
    Oh.........errr, I think the trial expired. Last time I tried to run it it told me that it expired. That might be your problem. But the thingy above works for the full version ;)

    Aside from it expiring, I can't think of anything else that might effect it.

    Oh, and it's post #28 not #23, sorry.
    Participating Frequently
    July 4, 2007
    Except that I'm downloading from the internet, the trial actually so I'm not sure if that particular fix works. In fact I think I tried it but it was a no go.
    Participant
    July 4, 2007
    I see there are still people having problems with this. Has anyone thought of using Philip's instructions on XP? I did it on my XP computer and it ran fine. It also works with Vista definitely, as Photoshop and Illustrator are running fine on my computer.

    Though I did find that it didn't work unless the installation files were copied to the Hard Drive and run from there, but it may not be that way for anyone else.

    But yes, post #23 works for me. I just wanted to confirm that, and to tell the guy who criticized it and said it was in the knowledgebase that it helps. No offense intended.

    Hope this helps.
    Participant
    July 1, 2007
    I get your symptoms exactly.
    Participant
    June 30, 2007
    http://support.microsoft.com/kb/290301 , i had the exact same problem until i downloaded that and removed the adobe entry.. I then ran the setup file from the dvd drive ( but the .js file was modified in my common/adobe folder. )

    it hadn't worked until i removed the entry with that utility

    hope this helps
    Participant
    June 19, 2007
    zotsaki, I do have to wonder about the msi files too. I wonder if there's an override that we could use to bypass the setup.exe and just get the .msi's to work...
    Participant
    June 19, 2007
    Oh, my. It is the worst installer, I have ever seen. Really.

    - 1st time I tried to install a plus component next to the installed ones. No, I couldn't do it, because the installer always threw an error. "There were errors installing InDesign CS 3" - like Windows error messages.

    - 2nd time I deleted everything. Except some very hidden folders. Then only the shared components were installed. Not else. But I discovered, the Setup copy something into the c:\Program files\Adobe\Installer.

    - 3rd time I deleted everything. Now really everything. From the registry, from the folders etc. So, there were no file on my machine contained the word "Adobe". Tried to install, but it was installing half of the shared components. After 3 hours I closed the installer with the process manager, because it didn't want to quit...

    - 4th time I can't start it (after a repeated Adobe-cleaning) because after the dialog of Setup.exe nothing happend. Nothing. And there was no Progam Files\Adobe\Installer folder!

    Why is this setup soooo bad? Why must we use this beta (or rather alpha) product? Why we can't install from the .msi files?

    I liked Adobe Products. Notice the past time. Sorry, but I'm not able to catch why the setup wasn't tested normally. Beacuse it was not.