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Answered

CANNOT PRINT TO. 3880 USING PS MANAGES COLORS

Forum|Forum|4 years ago
December 21, 2021
11 replies
6418 views

I'm running Apple macOS Big Sur 11.6.2. I cannot print to my Epson 3880 using Photoshop (2022 or 2021) Manages Colors. PS does print to the 3880 when using printer manages colors. When print is selected the Epson app opens and the spool get to the print stage where the printer is activated for a second then stops and the Epson app disappears. After which I look at the Apples error log which states "Remote host did not accept data file (2)." I have uninstalled and updated Epson 3880 print driver 3x.

Jerry

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Correct answer TheDigitalDog

I would put the onus on Epson delivering an update to their drivers.

They need to keep up with the OS and software updates or you have to make a choice - keep your OS and software in the same cadence as the driver releases and dont update either until you have a new driver or look at an updated printer that is getting newer releases to keep up with the OS.

Either way, to expect Adobe or Apple to retrofit their software to accomodate over 1 year old drivers most likely wont happen.

I would put the onus on Epson delivering an update to their drivers.

By @Kevin Stohlmeyer

The drivers are just fine. I've got a 3880, runs fine in modern version(s) of Photoshop and OS 12.1.

The issue is the package location where Epson places its profiles (not necessary) and apparently a bug in older versions of OS X and some security settings or the like, with the installed profiles. But the actual print drivers are fine and, there is also the Epson Print Layout software (free) among other products (like Qimage) that again, print without issue today.

TadB

Participating Frequently

Apple came out with 11.6.3. Does anyone know if this update fixed the problem? I'm installing it now.

I cannot update to Monterey because of the age of my computers. I also wasn't using time machine, so going back means wiping everything.

I've been airdropping files to my laptop and using it as a print server. It is running 11.6.1.

Thanks!

TadB

Participating Frequently

From what I can tell, 11.6.3 did not fix the problem. "Print Settings..." seems to be acting just as it was in 11.6.2 and I don't want to waste any more paper than I already have.

TadB

Participating Frequently

OS 11.6.5 + Photoshop 23.2.2 seems to have resolved the problem, finally. I'm glad I didn't wipe my computer to go back.

NB, colourmanagement

Community Expert

Yep, There is a bug in Mac OSX Big Sur 11.6.2 in connection with ICC profile use,

Some users have reported success after updating to Monterey, personally I'd be more likely to go back a version rather than jumping into a new OSX version.

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer
google me "neil barstow colourmanagement" for lots of free articles on colour management
[please only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]

L

lynck49

Participant

A belated thank you one and all.

After the replies on here from the digital dog (Dec 30) and Neil NYC (Jan03) I updated to Monteray 12.1 and hey presto.......I was printing 'normally' again.

Best wishes,

Keith.

R

rockpowered

Participating Frequently

I wish Apple supported my hardware to 12 but the just don't and my system more than meets my needs at this point other than this bug

L

lynck49

Participant

Thanks for replies and suggestions.

I have Time Machine and have thought about rolling back however, if OS12.1 were a solution I'd prefer that. In the meantime I'm waiting a few days.

Keith.

TheDigitalDog

Inspiring

Epson P800 and 3880 print fine for me under 12.1.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

L

lynck49

Participant

Basically I'm in a similar situation to everyone else. Two weeks ago I moved to OS v11.6.2 on MacBook Pro16 and can now not print. My printer is Epson SC-P800 and I have 4 icc profiles that are now not being recognised. I'm not hot with computers but having worked my way through HD>Library>Printers>Epson>Inkjetprinter2>ICC Profiles I don't see my printer listed - I do however see it in >Inkjet printer2>Support Printers.

I've reset my printing system and then readded my printer; I've also deleted and redownloaded the driver.

I'm using Photoshop 22.5.4 and so far I've resisted uninstall/reinstall: not planning to move to 23.1

Best wishes for the New Year,

Keith.

N

Neil NYC

Participating Frequently

I also share the specific that you mentioned, of only being able to see four Epson profiles. Perhaps this will help with a solution. Unfortunately, I won’t be in front of my machine until after the weekend so I can’t name the four specific profiles except that I remember that they are all Legacy profiles and definitely included Legacy Baryta.

Conrad_C

Community Expert

Based on other posts seen on this forum, it’s very important that anyone replying include answers to these questions:

If you are seeing the problem, are you on macOS 11.6.2 as the original poster is?
If you are not seeing the problem, are you on another version such as macOS 11.6.1 or macOS 12.1?

Because a pattern that seems to be emerging across the forums is that some printing issues seem to be happening in macOS 11.6.2 only. If that is confirmed, it helps point to where the problem might be.

TadB

Participating Frequently

Hi Conrad,

As luck would have it, my laptop had not updated the OS 11.6.1 and prints just fine with Photoshop 23.1 and an Epson 9890 (but this time on 2013 Mac Book Pro.) Apple seems to have turned on auto-update on me, that's why I didn't remember an OS change. Also, that OS update didn't seem like a major one. But it certainly was in my case.

The problems were happening with OS 11.6.2, Photoshop 22-23.1, 2014 iMac and an Epson 9890.

I hope this helps Adobe to find a solution (other than use your laptop 😉 )

Thanks!!

Tad

TheDigitalDog

Inspiring

I hope this helps Adobe to find a solution (other than use your laptop 😉 )

If history of issues between Epson, Adobe and Apple are any indication, don't count on it. First, this is clearly partially an Apple OS issue; older and newer OSs are not affected. 2nd, 11.6.2 was a very recent dot release, primarily for security-specific issues which while important, may indicate an 11.6.3 update is iffy since 12.X is out. Epson has a number of recent issues too, their history of addressing this has been as spotty as Apple and Adobe. It may be prudent to either downgrade the OS or upgrade it if possible. But hope springs eternal, it may be fixed but when?

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

NB, colourmanagement

Community Expert

Hey Digitaldog, so if permissions are the issue, then it might help the OP Gerald Fleury if they copy the Epson profiles to the "normal" ICC profiles folder rather than leaving them only installed in the Epson package?

More on how to do that below:

Epson printer profiles are missing in Photoshop manages color in the print dialog (Mac)

To use "Photoshop Manages Color" properly (to make accurate prints) you need access to the printer manufacturer's paper specific profiles, since you need to select the relevant paper profile in that dialog.

Using "Printer Manages Color" should work for Epson’s own papers, as long as the printer driver is correctly installed.

Printer Manages Color [based on the media type selected] calls upon ICC printer profiles from a different installed folder*

[*usually a hidden one, this is so they don't get deleted inadvertently, more on that and how to find them below].

Epson ICC printer profiles may be missing in Photoshop after updating macOSX. This issue started with Mojave.

https://helpx.adobe.com/photoshop/kb/photoshop-and-macosmojave.html#epson-printer-profiles-missing

Adobe’s tips:-

To resolve this issue, reset the printing system in your Mac's system preferences and then add your Epson printer again.

Reset the printing system.
For instructions, refer to Apple's support documentation: https://support.apple.com/en-us/HT203343#reset
Add your Epson printer again.
For instructions, refer to Apple's macOSX User Guide documentation: Add a printer on Mac
Relaunch Photoshop.

When you select Photoshop manages color in the “print” dialog, the “printer profile” dropdown should now provide you with a list of all the ICC printer profiles on your system. If not please read on.

The Epson installer puts them in hidden folders, but normally Photoshop can access them via a hidden link.

You may be able to find the profiles manually in the folder hierarchy

Are you working on a PC? If so, you may need help from Epson's support team.

Here are some Mac tips for when Photoshop can't find the Epson profiles:

I had to search for these myself on a client site once, took me quite a while and a lot of head scratching. But it means I now know how to find them

Basically, the printer profiles are in a folder hidden away in the system “library”

Navigate to

“Your hard disk name”/library/ printers/EPSON/InkjetPrinter2/ICCProfiles/ [hidden inside a “package”]

[Not in the “your username”/library/ ]

Screenshot below

Inside the ICCProfiles folder (see above) is another folder containing the printer name, e.g: Epson Stylus Pro 4900_4910.profiles

If you right click [or ‘control’ click] it and select "show package contents"

A contents folder appears

Now look inside that folder and you’ll find the ”resources" folder.

see screenshot below

These are the icc profiles which used within the Epson driver [e.g. when you select Photoshop's 'printer manages colour' option],

DO NOT DELETE OR MOVE THE PROFILES. It’s OK to copy of course.

SO - don't drag to move them as this actually removes them from the original folder

You can copy to your normal ICC profiles folder which is in the system library

[ computer name/hard disk name/Library/Colorsync/Profiles ]

Restart Photoshop, can you now see the profiles you copied across in Photoshop’s print dialog under "Photoshop manages color"?

I hope this helps

Happy Printing

if so, please "like" my reply and if you're OK now, please mark it as "correct", so that others who have similar issues can see the solution

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management

[please only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]

N

Neil NYC

Participating Frequently

I have the same issue as the OP (Epson SP3800 not printing in Photoshop after upgrade to Big Sur). I have tried nearly aloof the proposed solutions on this super helpful thread and have still not resolved the issue. However I have observed two things en route that I’m hoping might help find a solution:

When I choose Photoshop Manages Colors and then select one of the standard Epson 3880 color profiles (ie: Premium Luster) and then press the Print Settings button the usual Print Settings menu does not pop up. However, if I choose one of the LEGACY Epson profiles (ie: Legacy Baryta), whose ICC profiles I installed separately, or any of the non-Epson profiles, then the Print Settings menu does pop up. In other words, it's only when I choose one of the Epson profiles that came standard with the Epson print driver installation that the Print Settings menu does not pop up.I can print using Photoshop Manages Colors with any of the profiles for which the Print Setting menu pops up. For all the others, the print job is transmitted to the printer but does not print.
The ColorSync Utility does not display standard Epson profiles under Profiles > Computer even when I manually copied them out of the Epson driver package and placed them in the Library/ColorSync folder as suggested in the thread. It does, however, display the Legacy profiles when I place them in that folder manually.

Other relevant background: 1) As with others, I can print using apps other than Photoshop; 2) I have tried with Photoshop 2022 and 2021 to rule out the Photoshop version; 3) I have completely deleted all traces of both Photoshop and the Epson drivers/profiles from all relevant locations and then reinstalled multiple times with no luck.

Many thanks in advance for any help!

Best,
Neil

TadB

Participating Frequently

I am having the same problem with my Epson 9890. Running 11.6.2 on a late 2014 iMac and Photoshop 23.1. I can print perfectly fine using Epson Print Layout. I moved the profiles so that they showed up in Photoshop. I have cleaned off Epson Drivers (and reinstalled) and Photoshop preferences. Photoshop is only printing blank pages, and sometimes nothing happens when I click "Print Settings". If I chose another printer, the button works.

I was printing without problems just two weeks ago with 23.0. I find it very strange that I am still having problems when I uninstall and try an old version that used to work!

TheDigitalDog

Inspiring

No issues with my 3880 or P800 with the latest versions of PS.

Maybe do the Epson Enema and install the drivers (ONLY from Epson) again:
1. Delete all instances of Epson printers from System Preferences>Print & Fax. 
2. Then go to /Library/Printers and toss the whole Epson folder. 
3. Toss LFP Remote Panel (IF you are using this utility for your printer). 
4. Then reinstall drivers from Epson and never Apple. 

NOTE: IF you have more than one Epson printer, you need to install the driver in the order of their release! Older then newer or you run into issues (eg, install 4800 before you’d install 3880, vs. P800 etc).

Also try switching the cabling used if possible; try Ethernet instead of USB or vise versa.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

G

Gerald FleuryAuthor

Participant

Hi There. Thx for your response. FYI - This is my first post. I thought by chosing Photoshop Ecosystem I was using the appropriate forum program. If that is not correct, what would you suggest given the above issue? Jerry

NB, colourmanagement

Community Expert

As you have an issue printing from Photoshop, I agree that this seems the right place for your post.

neilB

PECourtejoie

Community Expert

HEllo, are you on an M1 mac? please give more info about your setup (photoshop's help/System info... helps)

G

Gerald FleuryAuthor

Participant

Mr PECourtjoie. Thanks for you response. I'm not running a M1 mac? I'm running a Mac Pro (late 2013). I've pasted PS / Sys Info into a Word file which I've the attached to this message. Any help / suggestions would be greatly appreciated. Jerry

Adobe_Photoshop_Version.docx

G

Gerald FleuryAuthor

Participant

Mr PECourtjoie. I contacted Epson who verified I have the correct printer driver version. I then contacted Adobe support who fixed the issue by resetting the printer preferences. He did this supposedly by selecting FILE > highlighting Print (not selecting it) > tapping the space bar. Go figure. Jerry

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