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fpcrosby
Participant
January 15, 2018
Answered

Could not complete your request because of a program error.

  • January 15, 2018
  • 6 replies
  • 6048 views

I get this error message only when I try to open a specific file. I created the file in Photoshop myself and saved as a PDF. Other files will open just fine.  Tried opening with CS6 and CC 19.0. Working on a Mac. Thank you!

    This topic has been closed for replies.
    Correct answer cath27

    With the latest CC Photoshop version the issue was fixed. You might need to delete the preferences and any earlier versions.

    6 replies

    T
    TheDsgnr_81
    Participant
    August 17, 2021

    I get this same message. Can't open a new document, or existing document via Photoshop 2021 22.4.3. 

    I've uninstalled, re-installed, checked for updated drivers, ensured there are no older instances of photoshop running. I even threw a few re-satrts in there for any of you IT professionals 🙂

     

    Any feedback you can provide woudl be greatly appreciated. 

     

    Here is my system info:

    Adobe Photoshop Version: 22.4.3 20210708.r.317 bb896cc x64
    Number of Launches: 1
    Operating System: Windows 10 64-bit
    Version: 10 or greater 10.0.19041.1151
    System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
    Physical processor count: 4
    Logical processor count: 8
    Processor speed: 2400 MHz
    Built-in memory: 32609 MB
    Free memory: 8959 MB
    Memory available to Photoshop: 25063 MB
    Memory used by Photoshop: 30 %
    SAM SDK Version: 2.0.0-main.480
    ACP.local Status:
    - SDK Version: 1.45.1
    - Core Sync Status: Reachable and compatible
    - Core Sync Running: 4.16.0.22
    - Min Core Sync Required: 4.3.28.24
    ACPL Cache Config:
    - Time to Live: 5184000 seconds
    - Max Size: 20480 MB
    - Purge Percentage: 50%
    - Threshold Percentage: 85%
    - Purge Interval: 60 seconds
    Live Edit Client SDK Version: 3.80.01
    Manta Canvas: Enabled.
    Alias Layers: Disabled.
    Modifier Palette: Enabled.
    Highbeam: Disabled.
    Image tile size: 1024K
    Image cache levels: 4
    Font Preview: Medium
    TextComposer: Latin
    ------- GPU
    Native API stable: True
    OpenGL API stable: True
    OpenCL API stable: True
    GPUDeny: 0
    GPUForce: 0
    useGPU: 1
    useOpenCL: 1
    isGPUCapable: 1
    GPUName: NVIDIA GeForce GTX 1650
    GPUVendor: NVIDIA
    IsNativeGPUCapable: 1
    IsOpenGLGPUCapable: 1
    IsOpenCLGPUCapable: 1
    HasSufficientRAM: 1
    VRAM: 4,154 MB
    Required VRAM: 1,500 MB
    UseGraphicsProcessorChecked: 1
    UseOpenCLChecked: 1
    Windows remote desktop: 0
    GPU Allow Normal Mode: True
    GPU Allow Advanced Mode: True
    GPU Drawing Mode: Advanced
    Display: 1
    Display Bounds: top=0, left=0, bottom=1080, right=1920
    Display: 2
    Display Bounds: top=-535, left=1920, bottom=545, right=3840
    # Photoshop Version: Adobe Photoshop 22.4.3 20210708.r.317 bb896cc x64
    Start sniffer 2021-08-17 08:07:26
    C:\Program Files\Adobe\Adobe Photoshop 2021\sniffer.exe -comment=Photoshop Version: Adobe Photoshop 22.4.3 20210708.r.317 bb896cc x64
    0 ms
    Start platform native
    # displays: 2
    Display 0
    Display: \\.\DISPLAY4
    Main: TRUE
    Built in: FALSE
    Stereo: FALSE
    Bounds: ((0 0) -> (1,920 1,080), w=1,920, h=1,080)
    Dimensions: (1,920 1,080)
    Physical size: (0 0)
    Pixel size: (0 0)
    Dynamic range: (0 1)
    Potential dynamic range: (0 1)
    Reference dynamic range: (0 0)
    Attached Device: (DeviceID name=NVIDIA GeForce GTX 1650 index=0 preferred=1)

    Display 1
    Display: \\.\DISPLAY1
    Main: FALSE
    Built in: FALSE
    Stereo: FALSE
    Bounds: ((1,920 -535) -> (3,456 329), w=1,536, h=864)
    Dimensions: (1,536 864)
    Physical size: (0 0)
    Pixel size: (0 0)
    Dynamic range: (0 1)
    Potential dynamic range: (0 1)
    Reference dynamic range: (0 0)
    Attached Device: (DeviceID name=Intel(R) UHD Graphics 630 index=1 preferred=0)

    # devices: 2
    Device 0
    Name: NVIDIA GeForce GTX 1650
    Preferred: TRUE
    Power Envelope: UNKNOWN
    Attachment: UNKNOWN
    # attached displays: 1
    \\.\DISPLAY4
    GPU accessible RAM: 4,154 MB
    VRAM: 4,154 MB
    Dedicated System RAM: 0 MB
    Shared System RAM: 17,096 MB
    API version: 12.0 (12.0)
    Device version: 12.0 (12.0)
    Vendor name: NVIDIA
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_6f7f22b0a5610d99\nvldumdx.dll
    Driver date: 2021-06-09 000000.000000-000
    Driver age: 2 months
    Driver version: 27.21.14.6280
    Supports UMA: 0
    D3D-ID: 8081

    Device 1
    Name: Intel(R) UHD Graphics 630
    Preferred: FALSE
    Power Envelope: UNKNOWN
    Attachment: UNKNOWN
    # attached displays: 1
    \\.\DISPLAY1
    GPU accessible RAM: 17,230 MB
    VRAM: 134 MB
    Dedicated System RAM: 0 MB
    Shared System RAM: 17,096 MB
    API version: 12.0 (12.0)
    Device version: 12.0 (12.0)
    Vendor name: INTEL
    Driver:
    C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2fe24960ae166144\igd10iumd64.dll
    C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2fe24960ae166144\igd12umd64.dll
    C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2fe24960ae166144\igdumdim64.dll
    Driver date: 2021-07-23 000000.000000-000
    Driver age: 1 month
    Driver version: 30.0.100.9805
    Supports UMA: 1
    D3D-ID: 16027
    End platform native

    223 ms
    223 ms
    Start platform OpenGL
    # displays: 2
    Display 0
    Display: \\.\DISPLAY4
    Main: TRUE
    Built in: FALSE
    Stereo: FALSE
    Bounds: ((0 0) -> (1,920 1,080), w=1,920, h=1,080)
    Dimensions: (1,920 1,080)
    Physical size: (0 0)
    Pixel size: (0 0)
    Dynamic range: (0 1)
    Potential dynamic range: (0 1)
    Reference dynamic range: (0 0)
    Attached Device: (DeviceID name=GeForce GTX 1650/PCIe/SSE2 index=0 preferred=1)

    Display 1
    Display: \\.\DISPLAY1
    Main: FALSE
    Built in: FALSE
    Stereo: FALSE
    Bounds: ((1,920 -535) -> (3,456 329), w=1,536, h=864)
    Dimensions: (1,536 864)
    Physical size: (0 0)
    Pixel size: (0 0)
    Dynamic range: (0 1)
    Potential dynamic range: (0 1)
    Reference dynamic range: (0 0)
    Attached Device: (DeviceID name=GeForce GTX 1650/PCIe/SSE2 index=1 preferred=0)

    # devices: 2
    Device 0
    Name: GeForce GTX 1650/PCIe/SSE2
    Preferred: TRUE
    Power Envelope: INTEGRATED
    Attachment: UNKNOWN
    # attached displays: 1
    \\.\DISPLAY4
    GPU accessible RAM: 4,154 MB
    VRAM: 4,154 MB
    Dedicated System RAM: 0 MB
    Shared System RAM: 17,096 MB
    API version: 2.1 (2.1.2 NVIDIA 462.80)
    Device version: 2.1 (2.1.2 NVIDIA 462.80)
    Vendor name: NVIDIA
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_6f7f22b0a5610d99\nvldumdx.dll
    Driver date: 2021-06-09 000000.000000-000
    Driver age: 2 months
    Driver version: 27.21.14.6280
    GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)

    Device 1
    Name: GeForce GTX 1650/PCIe/SSE2
    Preferred: FALSE
    Power Envelope: INTEGRATED
    Attachment: UNKNOWN
    # attached displays: 1
    \\.\DISPLAY1
    GPU accessible RAM: 17,230 MB
    VRAM: 134 MB
    Dedicated System RAM: 0 MB
    Shared System RAM: 17,096 MB
    API version: 2.1 (2.1.2 NVIDIA 462.80)
    Device version: 2.1 (2.1.2 NVIDIA 462.80)
    Vendor name: NVIDIA
    Driver:
    C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2fe24960ae166144\igd10iumd64.dll
    C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2fe24960ae166144\igd12umd64.dll
    C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2fe24960ae166144\igdumdim64.dll
    Driver date: 2021-07-23 000000.000000-000
    Driver age: 1 month
    Driver version: 30.0.100.9805
    GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
    End platform OpenGL

    496 ms
    496 ms
    Start platform OpenCL
    # displays: 0

    # devices: 2
    Device 0
    Name: GeForce GTX 1650
    Preferred: TRUE
    Power Envelope: DISCRETE
    Attachment: UNKNOWN
    # attached displays: 0
    GPU accessible RAM: 4,294 MB
    VRAM: 4,294 MB
    Dedicated System RAM: 0 MB
    Shared System RAM: 0 MB
    API version: 1.2 (OpenCL 1.2 CUDA)
    Device version: 1.2 (OpenCL 1.2 CUDA)
    Vendor name: NVIDIA
    Driver: UNKNOWN
    Driver date: UNKNOWN
    Driver age: UNKNOWN
    Driver version: UNKNOWN
    Bandwidth: 109 GB / s
    Compute score: 1,303.41
    Device name string: GeForce GTX 1650
    Device vendor string: NVIDIA Corporation
    Platform name string: NVIDIA CUDA
    Platform vendor string: NVIDIA Corporation

    Device 1
    Name: Intel(R) UHD Graphics 630
    Preferred: FALSE
    Power Envelope: INTEGRATED
    Attachment: UNKNOWN
    # attached displays: 0
    GPU accessible RAM: 13,677 MB
    VRAM: 13,677 MB
    Dedicated System RAM: 0 MB
    Shared System RAM: 0 MB
    API version: 3.0 (OpenCL 3.0 )
    Device version: 3.0 (OpenCL 3.0 NEO )
    Vendor name: INTEL
    Driver: UNKNOWN
    Driver date: UNKNOWN
    Driver age: UNKNOWN
    Driver version: UNKNOWN
    Bandwidth: 29 GB / s
    Compute score: 129.462
    Device name string: Intel(R) UHD Graphics 630
    Device vendor string: Intel(R) Corporation
    Platform name string: Intel(R) OpenCL HD Graphics
    Platform vendor string: Intel(R) Corporation
    End platform OpenCL

    1448 ms
    End sniffer 2021-08-17 08:07:27
    Exit code kExitNormal
    Exit code : kExitNormal
    Status : kStatusNormal
    ------- GPU
    License Type: Subscription
    Serial number: 94070239412230012019
    GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core Threads (comp_core_threads): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
    Application folder: C:\Program Files\Adobe\Adobe Photoshop 2021\
    Temporary file path: C:\Users\kjara\AppData\Local\Temp\
    Photoshop scratch has async I/O enabled
    Scratch volume(s):
    Startup, 930.7G, 421.4G free
    Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Required\Plug-ins\
    Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\

    Installed components:
    A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
    ACE.dll ACE 2021/06/17-21:05:37 79.6230c9c 79.6230c9c
    AdbePM.dll PatchMatch 2021/06/11:21:35:30 1.630273 1.630273
    AdobeLinguistic.dll Adobe Linguisitc Library 14.3.0.8d27706
    AdobeOwl.dll Adobe Owl 5.5.0
    AdobePDFL.dll PDFL 2021/06/17-21:05:37 79.fa1226f 79.fa1226f
    AdobePDFSettings.dll Adobe PDFSettings 1.07
    AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
    AdobeSVGAGM.dll AdobeSVGAGM 79.5786aef 79.5786aef
    AdobeXMP.dll Adobe XMP Core 2021/06/14-18:28:11 79.217bca6 79.217bca6
    AdobeXMPFiles.dll Adobe XMP Files 2021/06/14-18:28:11 79.217bca6 79.217bca6
    AdobeXMPScript.dll Adobe XMP Script 2021/06/14-18:28:11 79.217bca6 79.217bca6
    adobe_caps.dll Adobe CAPS 10,0,0,6
    AGM.dll AGM 2021/06/17-21:05:37 79.6230c9c 79.6230c9c
    AID.dll AID DLL 1.0.0.21
    AIDE.dll AIDE 2021/06/11-21:30:55 79.1afc25f 79.1afc25f
    ARE.dll ARE 2021/06/17-21:05:37 79.6230c9c 79.6230c9c
    AXE8SharedExpat.dll AXE8SharedExpat 2021/06/14-14:42:05 79.d56d744 79.d56d744
    AXEDOMCore.dll AXEDOMCore 2021/06/14-14:42:05 79.d56d744 79.d56d744
    Bib.dll BIB 2021/06/17-21:05:37 79.6230c9c 79.6230c9c
    BIBUtils.dll BIBUtils 2021/06/17-21:05:37 79.6230c9c 79.6230c9c
    boost_date_time.dll photoshopdva 14.0.0
    boost_filesystem.dll photoshopdva 14.0.0
    boost_program_options.dll photoshopdva 14.0.0
    boost_regex.dll photoshopdva 14.0.0
    boost_system.dll photoshopdva 14.0.0
    boost_threads.dll photoshopdva 14.0.0
    CoolType.dll CoolType 2021/06/17-21:05:37 79.6230c9c 79.6230c9c
    CRClient.dll Adobe Crash Reporter Client DLL 4.7.0.0
    DirectML.dll DirectML Redistributable Library 1.4.0+201111-2330.1.fe.bdb07c7
    dnssd.dll Bonjour 3,0,0,2
    dvaaccelerate.dll photoshopdva 14.0.0
    dvaappsupport.dll photoshopdva 14.0.0
    dvaaudiodevice.dll photoshopdva 14.0.0
    dvacore.dll photoshopdva 14.0.0
    dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
    dvamarshal.dll photoshopdva 14.0.0
    dvamediatypes.dll photoshopdva 14.0.0
    dvametadata.dll photoshopdva 14.0.0
    dvametadataapi.dll photoshopdva 14.0.0
    dvametadataui.dll photoshopdva 14.0.0
    dvanet.dll photoshopdva 14.0.0
    dvaplayer.dll photoshopdva 14.0.0
    dvascripting.dll photoshopdva 14.0.0
    dvatransport.dll photoshopdva 14.0.0
    dvaui.dll photoshopdva 14.0.0
    dvaunittesting.dll photoshopdva 14.0.0
    dvavulcansupport.dll photoshopdva 14.0.0
    dynamic-torqnative.dll Unified Extensibility Platform uxp-5.0.3.86
    dynamiclink.dll photoshopdva 14.0.0
    ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
    icucnv67.dll International Components for Unicode Build 12.1.d22a981
    icudt67.dll International Components for Unicode Build 12.1.d22a981
    icuuc67.dll International Components for Unicode Build 12.1.d22a981
    igestep30.dll IGES Reader 9.3.0.113
    ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
    ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
    ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
    ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
    ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2020.0.1 (r0x35c5ec66)
    ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
    ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
    ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
    ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
    ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
    ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
    ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
    ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
    ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
    ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
    ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
    ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
    ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
    ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
    ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
    ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
    JP2KLib.dll JP2KLib 2021/06/14-16:52:12 79.0d5b258 79.0d5b258
    libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
    libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
    libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
    libzip.dll photoshopdva 14.0.0
    LogSession.dll LogSession 8.2.0.16
    mediacoreif.dll photoshopdva 14.0.0
    Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.6.20201209.5.718ca7f
    mkl_avx2.dll Intel® Math Kernel Library 2020.0
    mkl_avx512.dll Intel® Math Kernel Library 2020.0
    mkl_core.dll Intel® Math Kernel Library 2020.0
    mkl_def.dll Intel® Math Kernel Library 2020.0
    mkl_mc3.dll Intel® Math Kernel Library 2020.0
    mkl_sequential.dll Intel® Math Kernel Library 2020.0
    mkl_vml_avx2.dll Intel® Math Kernel Library 2020.0
    mkl_vml_avx512.dll Intel® Math Kernel Library 2020.0
    mkl_vml_def.dll Intel® Math Kernel Library 2020.0
    mkl_vml_mc3.dll Intel® Math Kernel Library 2020.0
    MPS.dll MPS 2021/06/17-21:05:37 79.deb3704 79.deb3704
    onnxruntime.dll Microsoft® Windows® Operating System 1.6.20201209.5.718ca7f
    opencv_world452.dll OpenCV library 4.5.2
    Plugin.dll Adobe Photoshop 2021 22.4
    PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 10.1.0
    PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 10.1.0.15
    PSCloud.dll 1.0.0.1
    PSRes.dll Adobe Photoshop 2021 22.4
    PSViews.dll Adobe Photoshop 2021 22.4
    ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
    SVGRE.dll SVGRE 79.da06e70 79.da06e70
    svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
    tbb.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
    tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
    TfKernel.dll Kernel Geom 9.3.0.113
    TFUGEOM.dll Adobe, UGeom© 9.3.0.113
    utest.dll photoshopdva 14.0.0
    VulcanControl.dll Vulcan Application Control Library 6.6.0.000
    VulcanMessage5.dll Vulcan Message Library 6.6.0.000
    WinRTSupport.dll Adobe Photoshop Windows RT Support 22.2.0.0
    WRServices.dll WRServices Build 16.1.0.7af3873 16.1.0.7af3873
    wu3d.dll U3D Writer 9.3.0.113
    Unified Extensibility Platform uxp-5.0.3.86


    Required plugins:

    Accented Edges 22.4 - from the file “Filter Gallery.8bf”
    Adaptive Wide Angle 22.4 - from the file “Adaptive Wide Angle.8bf”
    Angled Strokes 22.4 - from the file “Filter Gallery.8bf”
    Average 22.4 (20210708.r.317 bb896cc) - from the file “Average.8bf”
    Bas Relief 22.4 - from the file “Filter Gallery.8bf”
    BMP 22.4 - from the file “Standard MultiPlugin.8bf”
    Camera Raw 13.3 - from the file “Camera Raw.8bi”
    Camera Raw Filter 13.3 - from the file “Camera Raw.8bi”
    Chalk && Charcoal 22.4 - from the file “Filter Gallery.8bf”
    Charcoal 22.4 - from the file “Filter Gallery.8bf”
    Chrome 22.4 - from the file “Filter Gallery.8bf”
    Cineon 22.4 (20210708.r.317 bb896cc) - from the file “Cineon.8bi”
    Clouds 22.4 (20210708.r.317 bb896cc) - from the file “Clouds.8bf”
    Color Halftone 22.4 - from the file “Standard MultiPlugin.8bf”
    Colored Pencil 22.4 - from the file “Filter Gallery.8bf”
    Conté Crayon 22.4 - from the file “Filter Gallery.8bf”
    Craquelure 22.4 - from the file “Filter Gallery.8bf”
    Crop and Straighten Photos 22.4 (20210708.r.317 bb896cc) - from the file “CropPhotosAuto.8li”
    Crop and Straighten Photos Filter 22.4 - from the file “Standard MultiPlugin.8bf”
    Crosshatch 22.4 - from the file “Filter Gallery.8bf”
    Crystallize 22.4 - from the file “Standard MultiPlugin.8bf”
    Cutout 22.4 - from the file “Filter Gallery.8bf”
    Dark Strokes 22.4 - from the file “Filter Gallery.8bf”
    De-Interlace 22.4 - from the file “Standard MultiPlugin.8bf”
    Dicom 22.4 - from the file “Dicom.8bi”
    Difference Clouds 22.4 (20210708.r.317 bb896cc) - from the file “Clouds.8bf”
    Diffuse Glow 22.4 - from the file “Filter Gallery.8bf”
    Displace 22.4 - from the file “Standard MultiPlugin.8bf”
    Dry Brush 22.4 - from the file “Filter Gallery.8bf”
    Entropy 22.4 (20210708.r.317 bb896cc) - from the file “statistics.8ba”
    Export Color Lookup Tables 22.4 (20210708.r.317 bb896cc) - from the file “Export3DLUT.8be”
    Extrude 22.4 - from the file “Standard MultiPlugin.8bf”
    FastCore Routines 22.4 (20210708.r.317 bb896cc) - from the file “FastCore.8bx”
    Fibers 22.4 - from the file “Standard MultiPlugin.8bf”
    Film Grain 22.4 - from the file “Filter Gallery.8bf”
    Filter Gallery 22.4 - from the file “Filter Gallery.8bf”
    Fresco 22.4 - from the file “Filter Gallery.8bf”
    Glass 22.4 - from the file “Filter Gallery.8bf”
    Glowing Edges 22.4 - from the file “Filter Gallery.8bf”
    Grain 22.4 - from the file “Filter Gallery.8bf”
    Graphic Pen 22.4 - from the file “Filter Gallery.8bf”
    Halftone Pattern 22.4 - from the file “Filter Gallery.8bf”
    Halide Bottlenecks 22.4 (20210708.r.317 bb896cc) - from the file “HalideBottlenecks.8bx”
    HDRMergeUI 22.4 - from the file “HDRMergeUI.8bf”
    HSB/HSL 22.4 - from the file “Standard MultiPlugin.8bf”
    IFF Format 22.4 - from the file “Standard MultiPlugin.8bf”
    IGES 22.4 (20210708.r.317 bb896cc) - from the file “U3D.8bi”
    Ink Outlines 22.4 - from the file “Filter Gallery.8bf”
    JPEG 2000 22.4 - from the file “JPEG2000.8bi”
    Kurtosis 22.4 (20210708.r.317 bb896cc) - from the file “statistics.8ba”
    Lens Blur 22.4 - from the file “Lens Blur.8bf”
    Lens Correction 22.4 - from the file “Lens Correction.8bf”
    Lens Flare 22.4 - from the file “Standard MultiPlugin.8bf”
    Liquify 22.4 - from the file “Liquify.8bf”
    Matlab Operation 22.4 (20210708.r.317 bb896cc) - from the file “ChannelPort.8bf”
    Maximum 22.4 (20210708.r.317 bb896cc) - from the file “statistics.8ba”
    Mean 22.4 (20210708.r.317 bb896cc) - from the file “statistics.8ba”
    Measurement Core 22.4 (20210708.r.317 bb896cc) - from the file “MeasurementCore.8me”
    Median 22.4 (20210708.r.317 bb896cc) - from the file “statistics.8ba”
    Mezzotint 22.4 - from the file “Standard MultiPlugin.8bf”
    Minimum 22.4 (20210708.r.317 bb896cc) - from the file “statistics.8ba”
    MMXCore Routines 22.4 (20210708.r.317 bb896cc) - from the file “MMXCore.8bx”
    Mosaic Tiles 22.4 - from the file “Filter Gallery.8bf”
    Multiprocessor Support 22.4 (20210708.r.317 bb896cc) - from the file “MultiProcessor Support.8bx”
    Neon Glow 22.4 - from the file “Filter Gallery.8bf”
    Note Paper 22.4 - from the file “Filter Gallery.8bf”
    NTSC Colors 22.4 (20210708.r.317 bb896cc) - from the file “NTSC Colors.8bf”
    Ocean Ripple 22.4 - from the file “Filter Gallery.8bf”
    OpenEXR 22.4 - from the file “Standard MultiPlugin.8bf”
    Paint Daubs 22.4 - from the file “Filter Gallery.8bf”
    Palette Knife 22.4 - from the file “Filter Gallery.8bf”
    Patchwork 22.4 - from the file “Filter Gallery.8bf”
    Paths to Illustrator 22.4 - from the file “Standard MultiPlugin.8bf”
    PCX 22.4 (20210708.r.317 bb896cc) - from the file “PCX.8bi”
    Photocopy 22.4 - from the file “Filter Gallery.8bf”
    Picture Package Filter 22.4 (20210708.r.317 bb896cc) - from the file “ChannelPort.8bf”
    Pinch 22.4 - from the file “Standard MultiPlugin.8bf”
    Pixar 22.4 (20210708.r.317 bb896cc) - from the file “Pixar.8bi”
    Plaster 22.4 - from the file “Filter Gallery.8bf”
    Plastic Wrap 22.4 - from the file “Filter Gallery.8bf”
    Pointillize 22.4 - from the file “Standard MultiPlugin.8bf”
    Polar Coordinates 22.4 - from the file “Standard MultiPlugin.8bf”
    Portable Bit Map 22.4 (20210708.r.317 bb896cc) - from the file “PBM.8bi”
    Poster Edges 22.4 - from the file “Filter Gallery.8bf”
    PRC 22.4 (20210708.r.317 bb896cc) - from the file “U3D.8bi”
    Radial Blur 22.4 - from the file “Standard MultiPlugin.8bf”
    Radiance 22.4 (20210708.r.317 bb896cc) - from the file “Radiance.8bi”
    Range 22.4 (20210708.r.317 bb896cc) - from the file “statistics.8ba”
    Render Color Lookup Grid 22.4 (20210708.r.317 bb896cc) - from the file “Export3DLUT.8be”
    Reticulation 22.4 - from the file “Filter Gallery.8bf”
    Ripple 22.4 - from the file “Standard MultiPlugin.8bf”
    Rough Pastels 22.4 - from the file “Filter Gallery.8bf”
    Save for Web 22.4 - from the file “Save for Web.8be”
    ScriptingSupport 22.4 - from the file “ScriptingSupport.8li”
    Shake Reduction 22.4 - from the file “Shake Reduction.8bf”
    Shear 22.4 - from the file “Standard MultiPlugin.8bf”
    Skewness 22.4 (20210708.r.317 bb896cc) - from the file “statistics.8ba”
    Smart Blur 22.4 - from the file “Standard MultiPlugin.8bf”
    Smudge Stick 22.4 - from the file “Filter Gallery.8bf”
    Solarize 22.4 (20210708.r.317 bb896cc) - from the file “Solarize.8bf”
    Spaces 22.4 - from the file “Spaces.8li”
    Spatter 22.4 - from the file “Filter Gallery.8bf”
    Spherize 22.4 - from the file “Standard MultiPlugin.8bf”
    Sponge 22.4 - from the file “Filter Gallery.8bf”
    Sprayed Strokes 22.4 - from the file “Filter Gallery.8bf”
    Stained Glass 22.4 - from the file “Filter Gallery.8bf”
    Stamp 22.4 - from the file “Filter Gallery.8bf”
    Standard Deviation 22.4 (20210708.r.317 bb896cc) - from the file “statistics.8ba”
    Sumi-e 22.4 - from the file “Filter Gallery.8bf”
    Summation 22.4 (20210708.r.317 bb896cc) - from the file “statistics.8ba”
    Targa 22.4 - from the file “Standard MultiPlugin.8bf”
    Texturizer 22.4 - from the file “Filter Gallery.8bf”
    Tiles 22.4 - from the file “Standard MultiPlugin.8bf”
    Torn Edges 22.4 - from the file “Filter Gallery.8bf”
    Twirl 22.4 - from the file “Standard MultiPlugin.8bf”
    U3D 22.4 (20210708.r.317 bb896cc) - from the file “U3D.8bi”
    Underpainting 22.4 - from the file “Filter Gallery.8bf”
    Vanishing Point 22.4 - from the file “VanishingPoint.8bf”
    Variance 22.4 (20210708.r.317 bb896cc) - from the file “statistics.8ba”
    Water Paper 22.4 - from the file “Filter Gallery.8bf”
    Watercolor 22.4 - from the file “Filter Gallery.8bf”
    Wave 22.4 - from the file “Standard MultiPlugin.8bf”
    WIA Support 22.4 (20210708.r.317 bb896cc) - from the file “WIASupport.8li”
    Wind 22.4 - from the file “Standard MultiPlugin.8bf”
    Wireless Bitmap 22.4 (20210708.r.317 bb896cc) - from the file “WBMP.8bi”
    ZigZag 22.4 - from the file “Standard MultiPlugin.8bf”

    Optional and third party plugins: NONE


    Duplicate and Disabled plugins: NONE


    Plugins that failed to load: NONE

    Unified Extensibility Platform - Extensions:

    Home Screen (Loaded) 4.3.0.56 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-4.3.0\"
    CDO: 1.89.0
    CmdN: 1.8.3
    CDP: 1.112.0
    Discover Panel (Loaded) 1.7.0.59 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.unifiedpanel\"

    ccx-timeline (Prepared) 2.6.37.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.timeline\"

    CCX Sharesheet UXP (Prepared) 19.1.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.sharesheet\"

    Neural Filters (Prepared) 1.6.5.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.nfp.gallery\"

    Photoshop UXP Export-As (Loaded) 5.5.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.exportAs\"

    Photoshop In App Messaging (Loaded) 2.2.1.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.inAppMessaging\"

    Photoshop Personalization (Loaded) 2.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.personalization\"

    Plugins Panel (Prepared) 1.2.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.pluginspanel\"


    Extensions:

    Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_13_164\index.html”
    New Document 3.5.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.5.0\fnft.html?v=3.5.0.4”
    Home 2.16.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.16.0\index.html?v=2.16.0.8”
    com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_13_164\extensions\stock-panel-licensing\index.html”
    com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_13_164\extensions\capture\capture.html”
    Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
    Export As 4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
    Export As 4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
    com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_13_164\manager.html”

    Installed TWAIN devices: NONE

    A
    alisonv25218141
    Known Participant
    June 11, 2018

    My Photoshop is up to date and I don't have any previous versions to delete  

    I really really really really wish to not lose this file because it's gonna take me days to rebuild.

    How do I "delete the preferences" as suggested please?

    A
    Anonymous
    June 11, 2018

    Hi

    In Photoshop hit CTRL + K to bring up the preferences dialog

      A
      alisonv25218141
      Known Participant
      June 11, 2018

      I will try it, thanks a lot.

      C
      cath27Correct answer
      Inspiring
      February 24, 2018

      With the latest CC Photoshop version the issue was fixed. You might need to delete the preferences and any earlier versions.

      S
      sorini
      Participant
      March 19, 2021

      Does not works simply because on any action,  including trying to delete preferences, the error appears again : "could not completle your request because of a program error". I have Photoshop 22.3 with latest update on 2021, march, 11.

      Can you help me ?

      Thank You!

      M
      mvisiongraphics
      Participant
      February 24, 2018

      i too am having this issue - please inform if ever resolved. Problem remains consistent across machines on same network as well as across platform MAC/PC. using latest CC update 19 i believe. I remember trying forcing file extension back to .PSD and no dice. files will open in acrobat and or illustrator.

      THIS SUX. i have to rebuild some REALLY COMPLEX files. I only saved as layered PDF's to accomodate final output on a RIP that doesnt accept native PSD files.

      I'm on a macpro cylinder w/latest CC update

      Will try to reinstall but i think that will prove redundant. Adobe owes me many hours of my life back... that is all.

      M
      mvisiongraphics
      Participant
      February 24, 2018

      HOLY KRAPZILLA! so problem solved. - uninstalled 2 versions of CC that showed up in applications on a macpro cylinder then reinstalled and files opened up with layers. This was a really annoying waste of time... I could tell you stories of the workarounds i created to get files to press ON TIME but that would waste more of my life...hope this helps someone in need.

        Endermore
        Endermore
        Participant
        November 18, 2019

        THIS is the solution that did it for me. Thank you a bunch!

        C
        cath27
        Inspiring
        January 17, 2018

        I too am having this issue. I created a document with several layers in photoshop and saved it as a pdf. When I tried to open it, I got the message that because of a program error, photoshop could not complete the request. I had to create the document all over. This time I made sure I saved several psd versions before saving the pdf. Again, photoshop would not open the pdf, but would the psd.

        The pdf will open in other programs, but not with layers.

        I hope some from Adobe can address this. I am running CC 2018 on a MacBook.

        JJMack
        Community Expert
        JJMackCommunity Expert
        Community Expert
        January 15, 2018

        Can you open the PDF in any application that support pdf files like Acrobat or Acrobatreader?

        JJMack
        F
        fpcrosbyAuthor
        Participant
        January 15, 2018

        Yes, I can. Even Illustrator.

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