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Participant
November 8, 2019
Question

Could not complete your request File is not compatible with this version of Photoshop - Windows OS

  • November 8, 2019
  • 1 reply
  • 492 views

Please help,

 

I've had this issue for a few months now, but initially it was just a file or two. I'm getting this notification for almost all of my files now, and it's causing issues throughout the suite (for instance, I cannot save an InDesign file to PDF because the Photoshop files contained therein are incompatible).  This is really frustrating!

 

I created these files in the same current version of Photoshop (sometimes minutes before receiving this error), I've checked to ensure that the software is up-to-date, and I'm working on a Toshiba laptop for work. I have deadlines to meet!

 

Thanks in advance for any and all assistance.

 

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1 reply

Sahil.Chawla
Adobe Employee
Adobe Employee
November 8, 2019

Hi there,

 

As you're getting an error about compatibility of the file, could you please let us know the version of Photoshop you're working on?

You can verify the version by going to Help > System Info

Please have a look at this article and see if it helps: https://community.adobe.com/t5/Photoshop/PSD-error-quot-Could-not-complete-your-request-because-the-file/td-p/6555505


Regards,
Sahil

 

 

 

 

Participant
November 18, 2019

Adobe Photoshop Version: 20.0.6 20190724.r.80 2019/07/24: 1207344 x64