could not initialize photoshop because of a disk error

Forum|Forum|5 years ago
April 1, 2020
4 replies
2955 views

Hello,

I'm trying to install photoshop 2020 from my creative could account but a message is popping on my screen "could not complete your request because of a disk error" and later "could not initialize because of a disk error"
I'm using it on my MacBook Pro with the latest version of macOS Catalina running on it.
I tried uninstalling and reinstalling many times (not working).
when I opened my Preferences settings the folders are empty (I guess here is the real issue).
please reach out to me as soon as possible. Thank you.

-
Best
Parth

This topic has been closed for replies.

Pete.Green

Community Manager

Hi Parth,

In addition to the previous great suggestions, and since you're not able to get into Photoshop to load the preferences, try resetting them at Ps startup.

If you start Photoshop and immediately press and hold the CMD+Opt+Shift keys, you should see a dialog asking to reset the Photoshop Settings file. Confirm that and let us know if you're able to launch Photoshop successfully.

https://helpx.adobe.com/photoshop/using/preferences.html#AdjustpreferencesinPhotoshop

Regards,

Pete

P

Parth_DwivediAuthor

Participating Frequently

Hello,

I tried that too it pops out delete all files, i clicked yes again same message "could not complete your request beacause of disk error"

Appreciate for your help.

-

Best

Parth

Pete.Green

Community Manager

Ok, thanks for the update Parth.

Have you tried seeing if Photoshop opens in a new Admin user account?

Or tried Uninstalling and reinstalling using the Creative Cloud desktop app?

Give those a go and let us know how you get on.

Regards,

Pete

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Test Screen Name

Legend

Check the Mac Console. There is the possibility that you really do have disk problems. Check you have good backups.

P

Parth_DwivediAuthor

Participating Frequently

I cleared almost every unused file i had, also I've more than 85gb on my disk.

How can i run a test to check the console?

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Test Screen Name

Legend

The Console is where all the error messages from Mac OS go. There are thousands of them. You should note the time carefully, and start Photoshop, then note the time when you get an error. (To the second). Now start reading the console messages between the times. This is arduous and difficult because the log is full of thousands of unrecognised but normal messages. You're looking for messages that mention disks (with names like disk3s2 or whatever).