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Participant
January 16, 2012
Answered

"Could not save as 'filename' because of a program error." Won't allow me to save in ANY format!

  • January 16, 2012
  • 40 replies
  • 124592 views

I have a large file (3500x8300px) that i have been working on in Photoshop CS4 and i tried to save it after working on it for about 30 minutes and got the following message: "Could not save as 'filename' because of a program error."  I tried saving it as .psd, .pdf, .tif, even .jpg and received the same message each time.  I closed down all other software to ensure that there was enough memory available but to no avail.  I then just closed my MBP and waited until the next day hoping it was just a glitch and might work later on.  I opened it up the next day (forgetting about the save issue) and worked on the file for a few more hours and then tried saving it again. (that's when i remembered the issue...too late...the work was already done).  Nope...still won't let me save it.  I'm afraid i'll have to restart the program but cannot afford to lose this work.  Any thoughts on how to fix it?

*note: i tried 'save for web' and it allowed me to save it as a flattened image (although rather slow due to filesize) but i need it in a layered format.

ANY HELP would be much appreciated!

Thanks.

**(I'm running PS CS4 v. 11.0.2 on a MBP 2.8 GHz Intel Core 2 Duo with 4GB 1067 MHz DDR3 and have Lion OS X 10.7.2.)

This topic has been closed for replies.
Correct answer Penderecki

And just to make sure, duplicating the file or dragging the layers to a new file will also not result in a save-able file?


Yeah i tried all of the above and none of it seemed to work.  The only thing that would work was to SFW as either .gif or .jpg (wouldn't allow png).  However, after saving the second layer as a gif, the entire program froze and i was unable to recover it.  Oh well...here goes to starting over!  (maybe i can convince my boss to upgrade to CS5.) ha.  Thanks a lot for the help!

40 replies

Participant
May 4, 2016

Sorry you had to start over.
This has happened to me several times with files of different sizes.
I think the common issue was that I previously cancelled a save.

Regardless of the cause, the solution is simple:

Turn off visibility for all of the layers. Save.
That's it! Good luck next time.

Participant
April 30, 2016

Hey, I'm on CC and what worked is

1, create a totally new document with the same size as the "not saveable"

2, (i saved it to be sure I can save on disc, maybe this isn't needed)

3, Drag all layers to that and save is working

Cheers

Tamas

Participant
January 16, 2016

Looks like it is indeed due to one layer (usually adjustment layers for me) and the only thing which works is figuring out which layer is the culprit and then creating a new one to replace it and deleting the bad one.  Then you can save with no problems. 

999ducatista
Participating Frequently
February 6, 2015

Just had this same problem...turns out it may have stemmed from working on the original file in CS6, then on CC, then when I opened it in CS6 and worked on it again, got the error message. It seems to have been fixed when I finally tried a "Save As...", turned off the Layers checkbox, and dialog told me I would have to save a copy (kept it in psd format). Opened the saved copy, did another "Save As..." before doing any work on the new version of the file, renamed it, and so far so good....

Participant
February 2, 2015

Hi,

I had the same problem, a large document with many layers.

My solution was to make a new document - with another name. Select all the layers of your document (with the bug) and drag an drop it in the new document. You can work again now in the new document.

nekoyoubi
Participant
January 15, 2015

I just encountered this for the first time, today. I found that converting the color depth to RGB/16 allowed me to save. I then reverted to RGB/8 and save worked again – no problem.

lukelisi
Participant
November 6, 2014

I was getting the, "Could not save as 'filename' because of a program error," message in Photoshop CC 2014 and I tried much of what's mentioned here, but with no luck at all. I didn't want to close Photoshop for fear of losing the progress altogether.

What ended up working for me was to simply resize the image in question (Image > Image Size). All it needed was a subtle adjustment (let's say from 3000px width to 2998px width).

I didn't extensively test this solution, but it did work for me the first time I tried.

Hope that helps!

Participant
October 9, 2014

Hi, to fix this issue disable the autosave option.

Edit/Preferences/File Handling

Image Previews: Never Save

File Extension: Use Lower Case

Save As to Original Folder (unchecked)

Save in background (unchecked)

Participant
October 17, 2014

I Just came across this. I tired the suggestions and I got nothing.

What worked for me is - Turning the entire file into a smart object. Duping it into a new file. ( Saved fine )

Then i went into the smart object and duped all the layers into a new file again and saved it out, in case one didn't open.

Participant
October 3, 2014

Just had this exact problem... fixed it by deleting an invisible layer.

Participant
September 26, 2014

I just trouble shot this issue on PS CS6 on PC, Ended up using the image processor under File>Scripts>Image Processor to create a TIFF in the same file location and it recreated the file perfectly, just as good as saving. Thank god for that too, it would have sucked to recreate the file after all the edits I've put into it.

Hope this helps a few frustrated designers out and saves some work!