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sean-gloss
Participant
October 1, 2010
Answered

could not save because write access was not granted (Mac OS)

  • October 1, 2010
  • 56 replies
  • 430182 views

I keep getting the above error when working off of my xserve in photoshop. It is new in CS5 which we have recently upgraded to. Several people at my office are getting it. Sometimes it displays a random name with afp in front of it (I assume it is the temp name when photoshop is swapping out the new file for the old file.) It only seems to happen with psd and psb files. I have write access to the volume in question and it doesn't matter if I am the only one accessing the folder or not. I can save as and it seems to work; but it does delete the file.

Very frustrating. Anybody have any ideas? My IT guys are struggling with it, and one of them used to work on the Flash team as well as at Apple.

    This topic has been closed for replies.
    Correct answer Jeff-Adobe

    Hi Criss,

    I get what you write. I realize the issue may not be with you.

    Sorry for talking past each other. If changing the code in PS to be more like other adobe apps is not an option I think only Apple can fix this particular issue we have isolated.

    Might be worth a tech note from Adobe still since it is a pretty bad outcome of the issue as things are now that only seems to affect Photoshop and Xsan 3 customers.

    As an end customer it's very easy to get the impression that this is a

    Photoshop bug since the issue only occurs in Photoshop.

    Once again if you want my help to isolate the effects of the issue I can help with access to our system to isolate.

    I am sorry for my tone in last posts, issues like these are very frustrating but I should not let that frustration result in unfair comments here. (I would edit out the quark comment if I could).


    Hi everyone,

    The recent Mac OS X 10.8.4 released yesterday has specifically named the following fix:

    • Resolves an issue saving files to an Xsan volume from certain applications

    referenced from this Apple KB article. http://support.apple.com/kb/HT5730

    If you are still experiencing this issue, please update to 10.8.4 and then re-test in your environment. Please let us know if you are still experiencing issues.

    The KB article also mentions this fix:

    • A fix for an issue that may prevent changes to files made over NFS from displaying
    • A fix for an issue that may prevent documents from being saved to a server using SMB

    In general this OS update has a number of network save fixes in it that we recommend users try out.

    Thanks,

    Jeff

    56 replies

    J
    jeffreytopping
    Participating Frequently
    November 7, 2019

    I see this thread was started in 2010. Its now 2019 and we are still getting this issue at work. So if I'm reading this correctly, the issue is not with photoshop but with the server plaform the file saving is happening on? Our IT crew hasnt fixed this yet, and i think swapping to a different server is a pretty huge effort. Has there been any fixes revealed that i can do on the user end to deal with this? Im getting the error just about every time i open a PSD file. Thanks.

    Gordon RD
    Gordon RD
    Participant
    November 13, 2019

    Happens all the time to me. I just have to copy PSDs to my desktop, work on them, export/save whatever (to my desktop) and then copy everything back to the server. It's the only way to work for me unfortunately. So lame.

    P
    Prawin1240
    Participant
    November 4, 2019
     

    Everytime when i try to save the photoshop file, i have to save it as Version#2 - filename followed by special character and number 

    hila_schurr
    hila_schurr
    Participant
    September 19, 2019

    After reading through multiple posts here is the SIMPLE FIX:

    https://apple.stackexchange.com/a/173785

    Basically, when Finder is displaying a preview of a PSD, it locks the file (ie: when displaying using Icon Mode).

    Simply changing the view mode in your Finder window to List or close the window completely an the problem magically disappears!!

     
    RBurgett57
    RBurgett57
    Inspiring
    February 8, 2019

    Troubleshoot issues with networks, removable media in Photoshop

    D
    denbykev
    Inspiring
    December 13, 2018

    All it's almost 2019 so time to bring this thread back to life!

    We have been getting the "could not save [filename]…" message in Photoshop (and sometimes the equivalent in InDesign) since the CC 2019 updates in October (I think)

    This has been happening on two macs running 10.13 and now 10.14 - saving to a Windows server via SMB.

    I am sure it will end up being a server issue, but it's very odd that this only started happening when we updated our Creative Cloud apps - so it could have something to do with Adobe.

    I've tried switching-off 'preview' in the finder view options and de-selecting the open file in the finder - but these don't fix the issue. 

    We're looking into this at our end to see if we can come up with a solution as it's very annoying not being able to do a 'save' in photoshop and then ending up with dozens of iterations of the same file via 'save as…'

    If anyone else has any other suctions that we could try, then that would be great!

      johng20311454
      johng20311454
      Participant
      October 27, 2017

      I've been getting this for like ever... Happens when I send a file to PS from LR. If I quit LR then I can save.

      M
      marinimartini
      Participant
      October 21, 2017

      I have downloaded the newest version and I am still getting the same error. I can not save because write access was denied.

      S
      StuShapiro
      Participant
      February 2, 2016

      SOLVED:
      I found that the error only occurs when you have the file selected.

      WHY:
      Because OSX PREVIEW wont allow you to write over the file.

      HOW TO FIX THIS:

      Disable finder preview.

        S
        schneiderbr
        Participant
        March 30, 2016

        Apple missed first and Adobe wrong then! Apple you could in OS X 10.11.4 have built the Previewer to view as Adobe Bridge, Adobe Photoshop CC you could have built it to save as Illustrator.

        Yes just disable Preview

        M
        Mark Copal
        Participant
        September 11, 2015

        We experienced the same error on mounted shares since we migrated from AFP to SMB protocol.

        In our particular case we only got the error when the PSD file in question was selected in the finder (both in Mavericks and Yosemite):

        test.psd > selected in finder: error / unable to safe

        test.psd > not selected in finder : no error / able so save

        Inconvenient but easy to overcome in our case.

        S
        Syndacor-GH
        Participant
        July 30, 2015

        Hey there,

        We are having the same issue.

        CoanD
        CoanD
        Participant
        September 4, 2015

        We've found a fix for PSD and PSB files accessed on an SMB share. The fix is a third-party Quicklook plugin that's designed to provide thumbnails for PSB files, but also replaces the Quicklook functionality for PSD files.

        I've tested this with Mac OS X 10.9, 10.10 and beta for 10.11 along with CC 2014 and CC 2015 and it fixes the issue in all cases for PSD and PSB files. Other image formats such as JPEG and TIFF still produce the "write access not granted" error when they are selected in a Finder view that displays a preview.

        Here's a link to the plugin:

        PSB Quick Look Plugin‌

        The plugin is $9.95, but a free 30 day trial is available.

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