CS4 bug: brush cursor display is incomplete

Well, I guess that's ONE way to get an updated driver.... :-)

I finally did it!

I got no love from my laptop manufacturer, so I replaced it with a new Dell XPS 16. Finally!

I ran into this same problem today after finally having a chance to run through PhotoShop CS4 for the first time, and I have to admit this thread had me slowly walking a year-and-a-half old Alienware laptop to our back dumpster here.

But seriously, I have an Alienware M9750 with an Nvidia GeForce Go 7950 GTX card.

Although some of the customer service techniques from the Adobe reps in this thread aren't that effective, their messages are spot on. I took their underlying advice, and skirted around the lack of Nvidia support and went straight to my laptop manufacturer, and they turned me on to an update from Nvidia, which Alienware hosts on its own site - Nvidia Graphics Driver 179.13 Beta.

The Beta kinks could be with stand by and hibernation modes, but for me the Adobe cursors in PhotoShop are working fine, now. And I'm not yet experiencing any other problems with the functionality of my notebook.

These these graphics and sound cards are real whips with creative software. I had a hell of a time getting some Avid software to work with a RealTek sound card that came installed, so I had to get an external card.

Oh well, hopefully, this helps someone else.

Despite a frustrating evening of multiple reboots and failed driver installs I finally got this fixed on my Sony Vaio Notebook / Nvidia GeForce 7600GT / XP SP3 32bit. In case anyone else has issues with a similar setup, here's what I did;

-Download the 185.20 XP 32bit - 2008-12-26 driver from www.laptopvideo2go.com
-Download their modified INF file
-Extract the driver files
-Copy in the modified INF file
-Run Setup.exe. Trying to update the driver thru Device Manager failed every time for me.

David:

Wasn't that the time frame where all solutions were covered under the "just update your driver" umbrella category?

I'll be very interested to see what transpires as a result of the external / dual monitor "revelation." Hey, we got a response. Someone has picked up the gauntlet.

I'm getin' kida used to that new "Quarter Moon" cursor that you can only get with CS4. Works like crap, but it's unique to the industry.

Oops, my mistake, I wasn't showing all of the messages. October 16th was when it was mentioned that the problem only happened on the 2nd monitor.

The problem of the incomplete cursor being specific to the 2nd monitor of a two monitor system was identified in this thread as far back as November 13th.

Just FYI (in case anyone thought this was new news)

So to update. The issue was resolved for single monitor setups, however we just recently became aware of the issue on dual display configurations. The team here is aware of the issue and is currently working to fully resolve the issue. I'll update when a fixed driver is expected.

Derrick and Sean

Ah, we may be facing the consequences of having external monitors and using XP 32 SP3.

I have a old desktop at home using ATI GPU, dual monitors and XP 32 SP3 and it runs like a race horse with no problems at all. It's my life saver on projects where I don't want to hassle with the cursor swap to the laptop process. But I have faith in Sean, don't you Derrick?

Ron and Derrick,

The information on the problem occurring on an external laptop display is a going to go along way toward getting this issue resolved. I suspect that it may be a simple case of changing one of the options in the Nvidia Control Panel, unfortunately I don't have a dual monitor setup here to test with, but I'll check when I get back to my office tomorrow. I'll post a followup once I have a repro and hopefully a solution.