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Participant
October 15, 2008
Question

CS4 bug: brush cursor display is incomplete

  • October 15, 2008
  • 209 replies
  • 27336 views
Just installed CS4 under WinXP, 4G RAM.

I've set my brush cursors to show full size. The cursor displays correctly for brush sizes up to about 150 px. Beyond 150 px, the circle representing the brush size gets truncated: at 170 px, it's down to a half-circle, at 200 px it's down to one-third of a circle, and at 300 px all that remains is a small curved line segment.
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    209 replies

    Participating Frequently
    January 28, 2009
    I've always had the full cursor on my DEll M1730 laptop. I have never had full cursor on the extended monitor (DualView). All other OpenGL functions work on extended monitor (as well as the laptop).

    Dell XPS M1730
    XP 32 SP3
    Geforce 8800M GTX 512 SLI - Driver 181.22
    Known Participant
    January 27, 2009
    Everyone please make sure you've uninstalled the drivers, run a cleaner, and then installed the newest drivers.

    If that still doesn't work, definitely post the exact system info. If I can put a bug in someone's ear, I will.
    Participating Frequently
    January 27, 2009
    It still doesn't work on the secondary monitor with OpenGL on. The large
    cursor is incomplete but what's worse is the image doesn't display. It's
    fine with OpenGL off.

    Dell Precision T3400
    XP 32 SP3
    Geforce 8800 GTS 512 driver 181.22
    Chris Cox
    Legend
    January 27, 2009
    NVidia has told me as well that the latest driver fixes the cursor display issue.
    However, some customers are finding that they don't fix it -- so NVidia needs to hear from customers exactly which systems, which cards, and which driver versions are not working.
    Known Participant
    January 27, 2009
    FWIW, Ive been assured by a contact within NVIDIA that on both Geforce and Quadro cards that the latest driver 181.20 does indeed fix the issue of the cursor outline only being partially displayed.
    Known Participant
    January 23, 2009
    I find this whole thing pretty ironic, given that:

    A) NVidia is making Adobe performance such a priority (witness the CX)

    B) NVidia certainly knows that customers are using their cards for more than just games. Heck, look at the Tesla.

    C) The *same* GPUs are in all NVIDIA's products.

    D) The problem existed for quite a while, even for 'professional' Quadro boards. It may still, but they finally fixed mine (the FX3450).
    Chris Cox
    Legend
    January 23, 2009
    Ron - I'm not sure we can patch around it and keep the current performance or functionality (ahem: when it works). I believe we tried a few times (but I didn't do that code myself).

    Again: NVidia needs to hear from customers that bugs like this are important, that customers are using their cards for more than games, and that customers expectations for quality go up when you're depending on the GPU to make money and not just to kill zombies.
    Participating Frequently
    January 23, 2009
    Chris - Thanks for the reply. I am sure I'm just one among the many 8800 GTX card users that have reported problem to Nvidia. As I have indicated in previous comments, Nvidia is no friend of mine. But they are smack dab in the middle of serious Q&A problems with their cards so I'm just guessing, my cursor problem is not on their priority list.

    A nice little patch would help. I'm working around the problem now, but to have a cursor problem like this is beyond just problematic.

    But, let's keep on keeping on until it's resolved. Still like the CS4 design suite. Just like my wife, pain in the arse, but I still love her.
    January 23, 2009
    I got news for adobe. if that's gonna be nvidia and ati's attitude, they're gonna kill the hobbyist market for photoshop.
    January 23, 2009
    that's just bullshiete!
    January 23, 2009
    >In the NVIDIA knowledgebase they recommend the super expensive Quadro CX as the best option for CS4. Ouch.

    Same basic response that I got from ATI. They say that my card, although it meets CS4 requirements, is not appropriate for graphics programs like CS4, and that I should purchase one of their high-end cards. Ain't gonna happen. I'm not shelling out another $800 or more for something that may or may not work.