CS4 bug: brush cursor display is incomplete

>... NVidia needs to hear from their customers that it is not all fixed.

Have you noticed how void of meaningful discussion the NVIDIA forums contain? Lame.

In the NVIDIA knowledgebase they recommend the super expensive Quadro CX as the best option for CS4. Ouch.

Let's pound on the GPU manufactures door with the same vigour we pound on Adobe's door.

Ron - we're doing what we can without getting lawyers in a huff. We're working with NVidia directly pretty much every day..

Right now, NVidia needs to hear from their customers that it is not all fixed. They need details of which cards/drivers are still broken. They apparently need to hear it from someone else, because we've been telling them about this for a long time now....

>"for those who are considering purchases/upgrades to CS4 versions of Photoshop, you may experience problems with certain Nvidia drivers that have not be upgraded."

You should add ATI to that statement, as well.

Chris:

Thanks for all your help. I think you be assured that the majority of people in this thread have faithfully (yet unsuccessfully) attempted multiple upgrades of their GPU driver. Many of us have also unsuccessfully attempted to get Nvidia to get off their arse.

Perhaps you will understand that we are somewhat disappointed with Adobe when it comes to putting some public pressure on them to do their part and fix their drivers (if this is really the issue). If it is really their fault, I again suggest that Adobe upper management publicly issue a statement saying that, "for those who are considering purchases/upgrades to CS4 versions of Photoshop, you may experience problems with certain Nvidia drivers that have not be upgraded." My guess is that all drivers would be upgrades quickly.

Until then, I'm sorry but I can't buy the Adobe answer of "it's the Nvidia drivers." I say back up your position publicly.

Lots of people have flagged up this issue here.

I have reported it to NVidia via the only route I have been able to discover - their web forum. No response there except for minor support from posters here.

It is now months down the line and no sign that the issue is accepted at NVidia nor of any remedial action anywhere.

This is not good for Adobe customer relations, regardless of who they blame for the issue.

But I have work to do that does not include unpaid bug chasing for Adobe or NVidia, so I'm out.

Chris, you`re right. But it seems to be hard to contact nvidia. Only if you look very hard you find a contact possibility on their website.
And they never ever respond to anything!
Stefan

David - then you need to contact NVidia and tell them that it is not yet fixed for your system and that you still need a fix. NVidia is supposed to be fixing their cursor bug, and they have fixed it for most systems, but apparently they haven't gotten the fix into all of their drivers yet.

To be fair, a lot of action is going on at Adobe and they are not shrouding it in secrecy in fact they are involving participants on this forum. If you can read you should know this!

What the card driver writers are doing is less clear.

Chris,

Trouble is, even with the 181.22 NVidia driver that was released 2 days ago, the bug is still present on my 8800GTX Win XP system.

And there is STILL no mention at all of the issue in the release notes for this driver.

So, despite earlier comments on this thread, at consumer level there is no sign whatsoever that NVidia is aware of the problem, much less doing anything about it.

If it really is an NVidia problem, even Adobe must recognise that it needs to be fixed. Don't you talk to them? Don't they listen?

Too much ducking and weaving going on here. Time some ACTION was taken by someone.

Have you read the previous responses? The ones that tell you that this is a video driver bug and only updating the driver can fix the incomplete cursor?