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Dialog pop-up boxes not showing up in Photoshop

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I'm having an issue where my dialog boxes are not showing up (trying to "save as", resize canvas, literally anything that has a popup where you have to confirm something) so it appears as if photoshop is frozen waiting for me to select something in the dialog box. If I hit the esc key, the missing dialog box will flash for a second but then disappear and photoshop "unfreezes." I fixed this once by exiting out of photoshop entirely, but now its starting up again.

macOS

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melissapicconeCorrect answer

Community Expert

Try : Preferences > General > check: Use legacy "new document" interface.

Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist

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Mark27091053071g

Participant

Potoshop REALLY needs to fix this. Just lost a bunch of work.

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davidbushphoto

Participant

I experienced this problem with Photoshop 2022 on Mac intermittently, and very annoyingly, but it went away for the last half of the year. Now that it's updated to the 2023 version, the problem is back.

I've lost many files that I was keeping open with small changes for the purpose of copying components to other files. Not being able to exit out without saving is a no go. Right clicking Photoshop in the dock and selecting "hide" sometimes works. Furious when it does not. Need a fix for this yesterday.

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Aimee21993243708b

Participant

I have been having this exact problem. Nothing fixes it except exiting the application and restarting it. Mid busy season again and I am ready to scream. Five times in one day I have had to do this. Adobe you really need to do better. I never had this problem until this subscription based version started. I hate paying monthly for a service that fails all the time.

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jahaik

Inspiring

i done been screaming. this bug is driving me absolutely nuts, it seems like its getting worse

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echoh33156725

Participating Frequently

11/2/2022 does anyone have a fix for this yet? This just started happening to me randomly today, have never had the issue before. Have to click enter or escape for the box to suddenly appear for a split second and disappears - not able to save or close things

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jahaik

Inspiring

No, this issue is not resolved for me and is getting pretty old frankly

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philipdstudio

Participant

I still have this issue, but it's infuriatingly intermittent. When it happens, it really makes PS useless and I end up force-quitting and restarting PS because more often than not, I have a few separate files open (usually temporary files that I'm using to copy things from or use for color matching, etc.) and I haven't found a way to quit PS normally without being obligated to save the various open (temp) files once the dialog window disappears--and I typically don't want to save these files because they are either copies of existing files or are files I've already saved previously, but due to toggling layers in them, PS wants to know if I want to save such "changes". I don't. I just want to work on my images and not get disrupted by this insanely aggravating bug. Someone from Adobe really ought to respond here with what is going on and how much longer it will take to fix the problem.

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melissapiccone

Correct answer

Community Expert

Try : Preferences > General > check: Use legacy "new document" interface.

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Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist

jazminea32964362

Participant

this worked! thanks

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David2308715438lj

Participant

I have exactly the same issue, I'm using a Mac Studio with two screens, this is very frustrating and woul expect Adobe to respond, as it is 11th August 2022. 😞

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philipdstudio

Participant

Same for me and it's now August 31. Come on, Adobe, this is ridiculous. This issue needs to be fixed already.

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Zesty_wanderlust15A7

Known Participant

"If I hit the esc key, the missing dialog box will flash for a second."

> When I had similar things it was because I had just installed Windows. Some windows would open to my "second monitor," which is really my TV that is usually off. However, with what you describe here I guess it's a different problem...

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EthosWhippet

Known Participant

Mac user, not Windows, so that's not it. Also, I have to active monitors, both on all the time. HOWEVER, having said that, I'm using my Macbook Pro in Clamshell mode... maybe that's the issue? The dialog boxes are showing up on the Mac (which is closed)? Hmmmmm

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SunshineNlollipops

Participant

I'm using a Macpro and the Esc totally helps, thanks Mate! @Zesty_wanderlust15A7

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A5E7C

Participant

Same issue here! We need a solution ASAP please!!!

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rohanv79691854

Participant

having the same issue. It's now June 22, still nothing?

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lorih28626315

Participant

I'm also having this problem.

Posted a thread over here: https://community.adobe.com/t5/photoshop-ecosystem-discussions/close-window-not-showing-up-above-the-canvas-on-macos-in-photoshop/m-p/12988404#M648463

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FELIX24300873p30l

Participant

I have the same issue. Very, very frustrating. Happens every day. Please address this. I have lost many files from not being able to save due to dialogue boxes simply not being drawn until the enter key is pressed, which usually closes them with around 2/100ths of a second worth of visibility.

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