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Ashley22921746f9j6
Participant
Jan 31, 2022 2:57 PM UTC
Answered

Dialog pop-up boxes not showing up in Photoshop

I'm having an issue where my dialog boxes are not showing up (trying to "save as", resize canvas, literally anything that has a popup where you have to confirm something) so it appears as if photoshop is frozen waiting for me to select something in the dialog box. If I hit the esc key, the missing dialog box will flash for a second but then disappear and photoshop "unfreezes." I fixed this once by exiting out of photoshop entirely, but now its starting up again.

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    melissapiccone
    melissapicconeCorrect answer
    Community Expert
    Sep 1, 2022 4:48 PM UTC

     

    Try : Preferences > General > check: Use legacy "new document" interface.

     

    Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist
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    EthosWhippet
    EthosWhippet
    Known Participant
    Apr 4, 2022 5:35 PM UTC

    I have this problem too. I'm getting terrible sick of all the glitches lately, these programs are pricey and they should work like butter. But one problem after another with no fix. This is putting a serious cramp in my workflow. HELP Adobe please.

     

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      DeannaK28
      Participant
      Feb 9, 2022 12:09 AM UTC

      I have the identical problem. Resetting preferences did not help. This is very frustrating, please help! 

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        maxp37663908
        maxp37663908
        Participating Frequently
        Feb 2, 2022 1:41 PM UTC

        I actually have the exact same problem! Resetting preferences does not help.

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          melissapiccone
          Community Expert
          melissapicconeCommunity Expert
          Community Expert
          Jan 31, 2022 3:58 PM UTC

          What are your system specs? I have issues with boxes not going away and it's a Mac problem on my old iMac. Could it be your computer?

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          Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist
          marliton
          Community Expert
          marlitonCommunity Expert
          Community Expert
          Jan 31, 2022 3:50 PM UTC

          Hi. Have you tried resetting the preferences? https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

           

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          Marlon Ceballos
            LinSims
            Community Expert
            LinSimsCommunity Expert
            Community Expert
            Jan 31, 2022 3:39 PM UTC

            Let me move this to the Photoshop forum for you, which is the appropriate forum for your question.

            The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

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