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Participating Frequently
April 6, 2010
Question

Display driver has stopped responding but has recovered

  • April 6, 2010
  • 18 replies
  • 30457 views

I'm at a loss on how to track down the problem. I routinely but randomly experience the problem. It doesn't appear to be tied to any tool. I haven't experienced any graphics related problems outside of Photoshop. I've tried several different drivers but none have stopped or reduced the frequency of the crashes.

I'm running Windows 7 Pro 64 bit and have a GeForce GTX 260 card.

    This topic has been closed for replies.

    18 replies

    Noel Carboni
    Legend
    March 30, 2011

    GoRx wrote:

    Right-click on the Graphics card, select "Update Driver"

    This is generally not the best advice, as the process you describe loads the WHQL driver Microsoft has been provided with, which is usually well out of date.

    OpenGL implementations have been getting a lot of attention in recent driver updates, so it's usually better to get the driver directly from the web site of the maker of the video card.  Failing that, getting a better video card is an option.

    -Noel

    March 22, 2011

    Still no answers months later? This is unbareable.

    Noel Carboni
    Legend
    March 22, 2011

    It may seem unbearable to you, but you as an individual are pretty insignificant to the companies you are looking to for support.  That's the downside to being able to buy computer goods for only a few hundred bucks.

    And I'm not sure nVidia even COULD fix the problem.  Yes, I have that low an opinion of their software prowess.

    Your options are as follows:

    1.  Continue to wait for someone to fix something, even though no one has acknowledged a problem.

    2.  Change the configuration of Photoshop so as not to stress your card into failure.  Have you tried changing the OpenGL Advanced modes?

    3.  Buy a different video card and walk away from the problem right now.

    Option 3 seems extreme, but really it's not.  What's your time worth?  I can recommend a video card that runs Photoshop very well:  VisionTek ATI Radeon HD 5670 with 1 GB DDR5.  I recently put together a system with one of these, and it works great.

    -Noel

    Participating Frequently
    January 25, 2011

    I had so many problems with my HP Touch Screen computer with the Nvidia card crashing everytime I tried to use Adobe Flash that I gave up and bought an iMac.  No more problems.   But it is interesting that Steve Jobs won't let Flash on to iPads or other touch screen devices because he thinks it is too unstable.  Or is it a problem between Apple and Adobe???  Nvidia card did not get good reviews at the lower end but it was just too much to deal with and luckily HP got tired of dealing with me and took the machine back.  I also found in the logs that there was an error when Windows 7 was installed at the Factory and every time they had me do a Factory re install I was just putting the same problems back where they were.  Not getting fresh discs with new systems is a BIG problem for saving pennies.    Switching over to a Mac hasn't been that hard and they give you all the discs ---but I went with the extended warranttee just in case.  Good bye Driver Display Message!!

    Participant
    January 20, 2011

    This seems to be an epdemic. I have just picked up a new system (Windows7 64 bit) with a GT249 low end card because I do not play games (probably should have just run with onboard), I have virtually no applications as I am gradually transferring files from an old PC. I was setting up my e-mail using Windows Live Mail and bang up come the above message. Now I really am computer illiterate and I have read about 3,000 blogs on this subject 2,990 I didn't understand, however given my new box with nothing on it except W7 and WLM and the fact that the 3,000 suggestions have not come up with any permanent solution it seems obvious that the problem lies between Windows and the card manufacturer and they will of course remain silent.

    What an indicment on the industry

    Zeno Bokor
    Inspiring
    January 20, 2011

    Things are never that simple in the computer industry, it's not like in the past where you could see a broken gear, replace it and then all would be fine. There are a tone of inter-dependencies and a lot of bugs or outright missing stuff in all the implementations. Also, this error message is very generic so just because you also got it doesn't mean that you have the same problem as everyone else which is also why you won't find a clear cut answer to this problem (and probably never will). Your best bet is to try out all the solutions offered up and pray that one of them works for you.

    Nope-NopeAuthor
    Participating Frequently
    December 24, 2010

    The crashes keep getting more frequent so I tried turning off OpenGL support. Didn't help. Now I'm getting frequent errors about the OpenGL driver losing connection with the display driver and having to close Photoshop. When PS is restarted it pops up a message that it encountered a problem with the display driver and has temporarily disabled GPU enhancements.

    This makes me wonder how it can temporarily disable GPU enhancements when they are off to begin with?

    PECourtejoie
    Community Expert
    Community Expert
    December 24, 2010

    Another user reported crashes when using the windows classic UI, is anybody having issues using that theme as well?

    Participating Frequently
    October 8, 2010

    A member of the HP crash team was able to resolve my issue finally.  It was the 32 bit software that I used with the Belkin cable to set up my new 64 bit computer. The cd went in my old 32 bit computer but evidently it still pushed all the files and photos etc. with enough code to start the ball rolling down hill.  Then I added my old Microsoft keyboard which probably had 32 bit software.  Plus I bought an APC unit that had, yes, 32 bit software.  So piles and piles of little things kept getting added on top of each other and the system kept crashing.  We did a Factory Restore and I did things totally differently this time and my system seems perfectly stable now.  It really had nothing to do with the display driver.  The guy I worked with was fantastic!  He called me and spent hours on the phone with me giving me step by step instructions plus walked me through the difficult stages.  He said to have the new system run faster after doing the initial out of the box set up, let it sit for about 10 - 15 minutes and shut it down.  Reboot and let it set, and go through that for about 4-6 times to get all the programs and all the drivers going where and when they should.  THEN get the virus software that shipped with it, Norton in this case up and running and connect to the Internet.  Shut down between updates and do that again several times.  Only after ALL up dates have been installed do you move on to the Microsoft up dates and again you shut down and reboot in between downloads to make sure everything goes where it should and works correctly.  WHAT A DIFFERENCE!!!!!  Hopefully this will be the end of it and I will be very careful about what goes on my 64 bit system from now on.  Perhaps others should check to make sure they haven't used the drivers for their printers that aren't right which was another thing I had done.  Just one little thing after another.  No wonder the thing kept crashing!  I'm not sure 64 bit is ready for prime time yet....

    Hope this is helpful to somebody else.

    Chris Cox
    Legend
    October 8, 2010

    Ouch.  Sorry to hear that it was that complicated to clean up.


    Participating Frequently
    October 7, 2010

    All day with PS and none problems. But of course  a completely new critical events - NVIDIA Stereoscopic 3D Driver Service

    Never mind, PS is stable, i'm happy.

    Kind regards,

    widelec

    Noel Carboni
    Legend
    October 7, 2010

    Funny you should mention 3D games...

    If only you knew what an incredible ball of yarn OpenGL is under the covers.  It's no surprise that every 4th post on this forum is about it not working just right with Photoshop.  But OpenGL CANNOT be ignored because it provides access to the incredible power of the modern GPU.

    Bravo to Adobe for braving this territory.  No doubt the video card makers / driver writers will settle their systems down now that serious Photoshop users expect them to actually work for something other than teen entertainment.

    -Noel

    Participating Frequently
    October 5, 2010

    Welcome again

    After many hours of tests, there's my result:
    1) ps is more stable in opengl mode (the same alert) but gives no possibility to save - stop responding
    and gives new event:

    - System
      - Provider
       [ Name]  Application Error
      - EventID 1000
      [ Qualifiers]  0
       Level 2
       Task 100
       Keywords 0x80000000000000
      - TimeCreated
      [ SystemTime]  2010-10-05T17:40:02.000000000Z
       EventRecordID 3069
       Channel Application
       Security

    - EventData
       Photoshop.exe
       11.0.2.0
       4bf2d91c
       nvoglv64.DLL
       8.17.12.5896
       4c378ebb
       c0000005
       000000000071be4b
       1408
       01cb649b5a158ed7
       C:\Windows\system32\nvoglv64.DLL
       947622a1-d0a7-11df-977f-e43b6086d9b5

    2) in directx mode hangs after 10 sec at some circle selection but still responding

    purchase of different card is not a solution
    I have no other problems with gtx260
    ...and google is full of problems concerning HD 4670 and windows 7 and "display driver has stopped responding"
    summarise: no warranty that a new card will change anything and work properly, better to find another resolution

    I will try this trick with DriverSweeper.

    Chris Cox
    Legend
    October 5, 2010

    nvoglv64.DLL

    That is the cause of the crash.

    PLEASE talk to NVidia.  (so they can do further testing and get the problems fixed)

    Hudechrome
    Known Participant
    October 5, 2010

    A search on google connects it to malicious spyware as well.

    Participating Frequently
    October 2, 2010
    -System
    -Provider
    [ Name]Display
    -EventID4101
    [ Qualifiers]0
    Level3
    Task0
    Keywords0x80000000000000
    -TimeCreated
    [ SystemTime]2010-10-02T15:35:20.000000000Z

    Driver version: 258.96

    I spent 3 weeks trying to solve this problem on January 2010, but I gave up and came back to xp. I was thinking that it was w7's or first drivers' (universal versions) imperfection. I have installed the w7 again now, but nothing has changed, the problem is still the same.

    Noel Carboni
    Legend
    October 2, 2010

    Not that this log entry shows anything specific to imply this, but perhaps it's just time for a new video card, from a different vendor.

    May I recommend the ATI Radeon HD 4670 (a bit old but if you can still get one of the VisionTek models from, say, Best Buy they're really quite cheap) or perhaps a new (and slighly more expensive) 5670.  For a hundred bucks you can have a solid, fast new card, known to work with Photoshop and Windows 7 with never a crash.

    How much is your time worth?

    -Noel

    Hudechrome
    Known Participant
    October 2, 2010

    I've been watching this with the same recommendation in mind except there should be no need to change vendors. As I mentioned earlier, we had the same message on initial evaluation of Win7 for software validation, and we had a number of 7 series nVidia cards from which to choose. Several simply would not run on 7, but ran fine on XP and Vista. We discarded the nVidia cards which malfunctioned on 7 but continued with the others, all suitably upgraded as to drivers. It certainly would not hurt switching vendors, but the fact that nVidia won't run at all would be  bothersome.

    I also had an Asus board that had a PCIe slot defect, and nothing would run right, so if you can find a supplier that allows a reasonable return, that would settle the question,(hopefully!).

    Right now I am running an nVidia 9500 GT with no problems on an Asus mobo with AMD cpu and chipset.