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N
Nope-Nope
Participating Frequently
April 6, 2010
Question

Display driver has stopped responding but has recovered

  • April 6, 2010
  • 18 replies
  • 30457 views

I'm at a loss on how to track down the problem. I routinely but randomly experience the problem. It doesn't appear to be tied to any tool. I haven't experienced any graphics related problems outside of Photoshop. I've tried several different drivers but none have stopped or reduced the frequency of the crashes.

I'm running Windows 7 Pro 64 bit and have a GeForce GTX 260 card.

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    18 replies

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    W
    widelec
    Participating Frequently
    October 1, 2010

    I have the same problem, windows 7 x64, ps cs4 x64, gtx260 (coincidence?), display driver has stopped...

    many drivers, many tests (memtest, furmark, voltage, temperatures, etc) and nothing

    even with new system (only windows updates and adobe cs4 + updates)

    it's enought to use the square/circle selection tool and boom

    btw

    the same problem on vista x64

    on xp 64 - works like charm

    Noel Carboni
    Noel Carboni
    Legend
    October 2, 2010

    Widelec, what driver version are you using, and have you checked for updates from nVidia's web site?

    -Noel

    P
    PC Nana
    Participating Frequently
    October 2, 2010

    Noel the driver version I'm using is dated 6/29/2010 version 8.17.11.9819  I check regularly with NVIDIA, Microsoft and HP to see if there are new drivers.  Once or twice I have been told yes, I believe it was an August or even a September dated driver, I down loaded it but when I went to run it the NVIDIA site on my computer said it was not correct and that I had the most up to date driver already installed.  Very strange.

    It has been suggested that I go to the Windows Event Viewer after it occurs and post the results here, but so far I must confess I have not found WHERE my event viewer is :-(  I have gone in Search but nothing turns up that is called that.  I am running Windows 7 64 bit so is it called something else in this OS?  This constant occurance is most annoying!!!!!

    Again thanks for all the suggestions --I'm getting more help and support here than anywhere else!!!

    P
    PC Nana
    Participating Frequently
    September 30, 2010

    I'm greatful for all the suggestions sent to me yesterday after my post!!! However the Beta IE 9 had to have the Beta Adobe Square and between the two of them I could not get into my silly games at all.  So back to square one I went.  Google Chrome was the worst.  I did a computer Restore to a few days earlier when the problem was not AS severe in hopes that something might improve.  I went from 40 failures to 49 in a space of a few hours so that doesn't seem likely.  It even has occured while in Control Panel so I believe it is a hardware or OS issue and have contacted HP for the umpteenth time.  Perhaps when all the 32 bit software has been rewritten for all the new 64 bit hardware these problems will become obsolete.  Others will take their place I'm sure.  I look forward to Adobe having 64 bit Square released for real and perhaps IE 9 will work with it and cloud computing games will live happily ever after.  But it did seem odd that other people were having the same issue when using Adobe products --perhaps it is because you are working with photos or other heavy duty projects that stress the display driver and not "your fault" at all but a mere coincidence.  I wonder how much it is caused by the G230 card itself?

    A
    Anonymous
    September 30, 2010

    After the crash happens go into Windows Event Viewer and look for the hit. It will be listed there. Post the results here so people can take a look at it. If it is a windows 7 problem you can run the system file check command at a elevated command prompt. Sfc /scannow. This will scan system files for errors and fix them.

    You can also type in Troubleshoot in search programs and files then click on that. This will give you a lot of tools to try and fix common computer problems.

    P
    PC Nana
    Participating Frequently
    September 29, 2010

    I am having the same problem with a different Adobe product, the Flash Player 10.1 still has the problem when I am playing games on Facebook.  I have Windows 7 on my brand new HP TouchScreen 64 bit system and a NVIDIA GeForce GT230 card. 8 GB Memory and Intel Core I7-720QM.  I get the same error message with the Kernel 198.19. It recovers but happens so frequently to be extremely annoying.   From reading all these entries it seems to happen on a variety of Adobe programs from Photoshop to Flash Player so perhaps it IS a conflict between Adobe and the drivers.  I had hoped it was because I was running the 32 bit version of Internet Explorer to use your Flash Player which is the only way I can play the games.  It only happens when I am on line, in FB and playing games.   And I was hopeful that your beta 64 bit version would soon be stable enough for my use.  But reading all of these other peoples same problems with different programs I am not hopefull......  The PC vendors, the display driver vendors and Adobe must confer and straighten this out!  Those of us still buying new systems in this economy don't need this added headache.  We need help!!!!  I do anyway.

    A
    Anonymous
    September 29, 2010

    I don't use IE8 to play any games on facebook for the same reason.

    If you have Vista SP2 or Windows 7 you can use IE9 Beta for Games on Facebook. IE9 beta is awesome and a whole lot better then IE8.

    However, the best choice for Facebook games is Google Chrome. Runs perfect and a whole lot faster. A lot of my friends use Google Chrome for facebook.

    L
    LBrooks7890
    Participant
    July 6, 2010

    Oy ~ hello all ... this problem has been plaguing me for the last several days and I'm ready to pull someone's hair out (happening in PS CS3) ... I'm running W7-64bit and the problem only occurs when I "Print Preview" (Epson printer) ... looked up the event and of course have bunch of meaningful useless information ...


    "driver takes longer than expected to complete an operation blah blah blah ... Windows attempts to preempt blah blah blah ... Best thing you can do is to frequently look for an update of your video driver via Windows Update"

    (Event ID 4101 for me, btw)


    And of course I have been looking for the last several days for updated driver (first course of action, naturally) and there's zippo for me (NVidia GeForce) - so I guess I will keep looking ... in the mean time I will try in PS CS4 and see if it happens there, also ...

    A
    Alex_Fateyev
    Participant
    June 25, 2010

    I have Photoshop CS5 crashing down on both GTX260 and laptop 9600GT all the time! It's not a hardware problem and it's not a driver problem. I run hardcore games like Crysis for hours without no problems, it crashes only in Photoshop. All this 'try running stress tests and updating your drivers' advices are bullshit for noobies, Adobe should start fixing it already!

    Zeno Bokor
    Zeno Bokor
    Inspiring
    June 25, 2010

    First you say that you have the same problem and now you say that Photoshop is crashing for you so which is it? This thread is about the video card driver crashing, not Photoshop.

    A
    Alex_Fateyev
    Participant
    June 25, 2010

    I'm sorry, English is not my first language (not even second lol). I have the very same problem topic starter has.

    A
    Alex_Fateyev
    Participant
    April 8, 2010

    I have same stuff happening on both desktop GTX260 and laptop 9600GT. So it has something to do with adobe hating nvidia and it's not a hardware issue. Also, Photoshop is the only application that has this issue. I switched back to CS2 and it works fine on the laptop but on the desktop it's the same.

    Btw, I'm pretty sure it only happens on Win7, I've never seen anything like that on XP.

    Zeno Bokor
    Zeno Bokor
    Inspiring
    April 8, 2010

    Well, you could try messing around with the OpenGL settings from Edit->Preferences->Performance->Advanced Settings. Also, if you can't fix it then you could also just disable OpenGL Drawing.

    A
    Alex_Fateyev
    Participant
    April 8, 2010

    CS2 doesn't use OpenGL as far as I know.

    A
    Anonymous
    April 7, 2010

    Hi

    I have a GTX260 on Windows Vista Ultimate 32bit, and have the exact problem. I also paid computer repair shops to look at the problem and to try and fix it, but they cannot solve the fault. I will be upgrading to C5 when it comes out, doubt this will cure the it. I f it does'nt, I will buy a new graphics card. Which one? I have no idea yet. But when I do and if it solves the problem I will let you know.

    Thank you

    josel

    H
    Hudechrome-sd9sPI
    Participating Frequently
    April 7, 2010

    If you all can find a supplier that is both local and gives a short return policy for any reason, by all means try several cards, even several of the same cards. Along with that, try cards with the same chipset from different vendors.

    Until CS5 is out, the jury is also out about cards suitable. FWIW, I found that nVidia 9500 chipset cards work quite well and they are available well under $100.

    Zeno Bokor
    Zeno Bokor
    Inspiring
    April 6, 2010

    What kind of other programs are you running? do they stress the video card in any way?

    N
    Nope-NopeAuthor
    Participating Frequently
    April 6, 2010

    Usually just Bridge and Photoshop but sometimes both of those plus

    Firefox.


    H
    Hudechrome-sd9sPI
    Participating Frequently
    April 7, 2010

    Does it actually crash or do you only get the message? I googled it and there are tons of entries, but most for Vista.

    We found that a bad video card generally was to blame. You may need to exchange it.

    I assume you have the latest driver. Be sure you completely uninstall the current one on your computer and install the new one using Run as Administrator.

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