DynamicLink Media Server not available

Hello Hannah,

I’m a newbie to Photoshop and have version 20.0

I have found the “Trace Database.txt” file and it has;

Assert 1        5

dynamiclink  1          5

Stupid question, but is that considered 'empty' or 'containing data'? and if the latter what should i do next?

Brilliant answer..thnx a lot

Same issues here, tried everything, please help!

I am still having this issue. I have tried everything in this post with no success. Anyone have any other ideas?

Just dropping in to say thanks to Nicollet, finally located the pesky Trace Database.txt file that was causing the issue, deleted it and volia!  Working just like that!  Didn't know that holding alt while in the Go menu would cause the Library folder to suddenly appear though (apologies very un-techy person here), i spent ages hunting on my mac looking for the folders you mentioned.  So maybe make that instruction just a bit clearer for the laypeople among us

Hi Everyone,

Sorry for the frustration. Please follow the instructions below.

1. Go to the macOS Finder
2. Hold down the [option] key and select Go> Library...
3. Navigate to /Library/Preferences/Adobe/amecommand/10.0.0/
4. Locate the file called “Trace Database.txt”
   • If that file is present, and it is empty, delete it
5. Then go to /Library/Preferences/Adobe/dynamiclinkmediaserver/10.0.0/
6. Locate the file called “Trace Database.txt”
   • If that file is present, and it is empty, delete it.
7. Restart Photoshop

Note: If your videos stop rendering, you may need to go through these steps again.

Thank you!

Hannah

I was having the same issue. After trying permissions, uninstalling and re-intsalling, and everything else, nothing worked.

I checked the processes on my Mac and opened the dynamiclinkmediaserver process and clicked on the "Open Files and Ports" section, and I saw that it was indicating that it's origin is "Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/DynamicLinkMediaServer/dynamiclinkmediaserver.app/Contents/Mac OS/dynamiclinkmediaserver".

I opened a finder folder and explored all the way to the "MacOS" folder on the previous path and clicked the dynamiclinkmediaserver exec. It opened a window that stated there was an error reading a file in the following path: User(usually your name)/Library/Preferences/Adobe/dynamiclinkmediaserver/10.0.0/Trace Database.txt

When I opened such file with the text edit app I noticed it was blank, empty. Under the folder "dynamiclinkmediaserver" I saw another folder named 7.0.0 and it has a similar file named Trace Database.txt and it contains the following text:

IFDR      1       5

dynamiclinkmediaserver    1      5

processcoordination          1      5

I copied the same text to the .txt file in the 10.0.0 folder and....THE PROBLEM IS SOLVED.

I don't know if the same text would work, I would suggest to follow the same paths to see if the problem is the same, and see if you also have another folder like 7.0.0 whit a similar .txt file that you can copy, but this worked for me.

Good luck

I am also on OS 10.13.3 High Sierra and am having the same problem. It's extremely frustrating.

UPDATE:

I fixed my issues... I tried the CC uninstall (which couldnt remove all adobe software cause some where running like Core Sync) Then manually removed all adobe files, components, library files, killed all processes, AND then re-installed OS X. Still had issues.

So, I formatted the main HD, and started a new (personal and work files backed up externally)

Now everything is fine.

My theory is: My user settings and account, was migrated from a previous imac, before 2013, and most likely migrated from the one i had before, with every Adobe CS version installed at one point or another. This might have caused some conflicts with Media Encoder, and then later on, Dynamic Link.

---------------------------
Same issues everyone on an iMAC 2013 (Sierra)... BUT i also cannot render video because Media Encore is missing. I cannot preview anything in AE for the same reasons.

I had CS6 installed for the past year alongside CC just to render videos, but now its gone, and I uninstalled adobe and reinstalled, no change.

On my MBP 2011 (Maverick) with a new HD and fresh install, it works fine.

None of these solutions work. Missed my deadline too because of this issue. Adobe, please patch this issue ASAP...I just want to throw a 3 second .MOV or .MP4 or .MKV into PS..