Participant

Question

DynamicLink Media Server not available

Forum|Forum|8 years ago
November 7, 2017
39 replies
85572 views

I am trying to drop audio into a new video timeline in Photoshop CC 2018 and I keep receiving this error message: "Could not complete request because the dynamiclink media server is not available." I've tried uninstalling and reinstalling photoshop, restarted computer, and spent 2 hours on chat with adobe letting them try and figure it out with absolutely no resolution. This worked at school and it worked on a friend's computer, both are photoshop 2017, but it will not work on mine with photoshop 2018.

dynamiclink media server

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M

Mkatzovitz-0nqgMM

Participant

I am having the same issue. Trying to import video file into photoshop. It states that it is preparing the smart object, then I get the error message that the file could not be opened because the dynamiclink media server was not available. Running Windows 10, no admin issues. Tried disabling firewalls and virus protection. Tried reinstalling. No joy.

romanm98133501

Participant

Anyone figured this out?

I have it on Macbook OS Sierra Photoshop CC, tried reinstalling--no luck. No firewall running.

R

RPDG

Participating Frequently

see above. install 2015. uninstall 2018. open psd. add audio. save new file. close 2015. reinstall 2018. open file. you should be good to go. that is what worked for me after 5 hours of frustration.

romanm98133501

Participant

Doesn't work--CC15 works fine, but in CC18 it still gives me a really long "initializing video import" bar and then the error.

R

RPDG

Participating Frequently

was finally able to fix reinstalling PS 2015. import video. save file. close and reopen PS CC 2018. worked like a charm. and was able to add additional audio / video with no more errors.

R

RPDG

Participating Frequently

same issue. 5 hours exhausted and I have blown deadline. I have tried all of the above using latest iMac, Sierra, and PS CC (2018). Additionally I updated the latest media encoder and AE. No love. Personally think the QA lead that approved the test scripts for release features should find another profession.

adamh45345443

Participating Frequently

Any update on this?! or how did you solve it?

S

SNidermaier

Participant

I am having the same issue. No firewall or blockage software, no admin permission problems. running cc 2018 on a mac fully loaded, ssd etc. Trying to add audio to a TL vid and keep getting "the DynamicLink Media Server is not available". Any suggestions other than listed about would be helpful.

ManzanaTobey

Participant

Hi, so I'm standing also in the line.......I've got the same problem. i turned off the onboard firewall on high sierra und disabled the Graphics processor. but didn't solve the issue. i want to add a mp4 file in my mockup. I hope the problem will be solved soon.....

J

jagbks

Participant

Hi, I've also tried all the steps listed above and I'm unable to load a video file into photoshop. Every time I try to do so I get a message "Could not place “Tropical.mp4” because the DynamicLink Media Server is not available."

I've also converted it to a .mov file & still the same thing.

A

Alniks

Inspiring

I have the same issue with a video file. Disabling "Use graphics processor" did not help. There were no problems with the previous version.

annemieket23149707

Participant

I also have the same issue and disabling the GPU did not help either. Anyone having any other suggestions?

A

Alniks

Inspiring

In my case it was a firewall. Disabling it helped. Then I deleted all rules connected to Photoshop and dynamiclink server and allowed them all connections

jffinn@mac.com

Participating Frequently

Hi Teresa B.,

I have an update I just discovered that can solve your issue. I saw it on the Adobe Forum main site. Open your preferences and go under the Performance menu and disable the "Use Graphics processor" option on the right. I just did this change and the audio loaded without an issue.

I just tested it and the file worked fine.

Good luck,

JF

jffinn@mac.com

Participating Frequently

Hi Teresa B.,

I have a similar issue running Mac High Sierra 10.13.1 and Photoshop CC2018. I didn't have any security/virus software running at the time and I was getting the same error message. I restarted and also ran disk utility and also looked at the activity monitor and didn't see any culprits.

I found the easiest work around until the problem is resolved is to reinstall Photoshop CC2017.5 if it was removed and open your file in this version. Load your audio into the timeline, and save the file. Then return to CC2018 and keep working. It was a quick fix if you are under a tight deadline.

if you find a solution to the cc2018 issue, please post.

Thanks,

Jonathan

Mylenium

Legend

Without exact system info and details about your audio file nobody can tell you much. Generally those issues come down to blockages outside of PS like virus scanners locking files or shutting tdown those auxiliary processes, so start by looking there. Same for accessing system audio drivers and al lthat good stuff....

Mylenium

S

stantonm94557060

Participant

I'm not really sure what you are saying here. But let's say, if I am trying to add video to Photoshop in a corporate environment where I have zero local admin capabilities on my system (e.g. Needed to get technical services to install Photoshop) would this suggest that even considering attempting to utilize this feature is a non-starter?

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