Error - Insufficient VRAM in Photoshop

mine too

Good day,

I am confused about the new Photoshop version. My Creative Cloud app tells me I have version 24.6 and all that I read is the latest is 24.5. I am not seeing the new remove tool that should be under the healing tool.

I am running Windows 10

The version shows the multi color hands.

 Can you help me.

David White

[Personal info removed by moderator - please do not post personal details in this public forum}

i upgraded to v23.00 because .heic makes my v22 crash, now i'm having the same problem.. my questions is will latest versions 23.0.1 and up require more VRAM? 

I had this message but it disappeared on upgrading to the latest 23.4.1 version. Why is this? Had Adobe introduced something on a previous version that it shouldn't have, and has now fixed the problem it caused?

They've done something similar now with Premiere -- the playback processor does not work with the timeline -- which makes it an absolutely useless software. I have never hated a softward package more than creative cloud.

I have the same issue on my late 2012 iMac. I still use PS just fine. Some things don't work - but I only use them to teach, not in real life, like perspective warp. I get lots of screen artifacts - the healing brush likes to leave dark gray spots. I just hold space bar and move with the hand tool a tiny bit and they go away. Bounding boxes, control boxes don't show up or go away, I do the same. The space bar is your friend. I have a 2020 Macbook Pro and I haven't had to stop what I'm doing on my old iMac and switch, yet. My old iMac is starting to show it's age but I like my set up and don't want to spend the time an money to get the Macbook pro set up with 2 external monitors. 

Installed Photoshop Version 22.0  (from creative cloud) fixed the the problem now everything works perfect

Same issue adding, my 2013 Macbook Pro has MORE VRAM than the 1500MB uggested by the prompt!!

Model: Intel HD Graphics 4000
VRAM (Dynamic, Max): 1536 MB

Of course "Dynamic, Max" is usually a computer engineering sales term for "not really."

There is a lot to say about this topic – I will try and lay everything out in a straightforward manner.

Photoshop’s minimum GPU requirements are listed here:

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

(the page is slightly out of date – it lists 2GB as the required VRAM, in fact we only require 1.5GB)

Roughly speaking, the phrases “DirectX 12 support“ and “Metal Support” mean “less than 7 years old”. It’s not an exact match, but any GPU that is 7 years old is usually low performance and does not run Photoshop well.

Our minimum requirements have not changed in a couple of years, however, two years ago we did not explicitly confirm that the GPU met our minimum requirements – we just attempted to use it anyway. About a year ago we saw an increase in the number of problems on GPUs which did not meet our minimum requirements – as mentioned above, we are making more and more use of the GPU, that means we rely on having a compatible GPU.

About six months ago we shipped a version of Photoshop that checked for GPU compatibility at startup, and disabled the GPU if it did not meet our minimum requirements. This happened without specifically informing the user that it had been disabled. You could go into the preferences and see that the GPU was turned off, or dig through the arcane details of System Info, but the information was not available to users in a convenient form.

With the most recent release, we added the GPU compatibility dialog to inform users when we were disabling their GPU. The dialog does not change the usage of the GPU compared to the previous release – it just lets you know that we are not using the GPU.

To go back to the original question, the GPU has less than the required amount of VRAM, hence it will not be used. Additionally, the GPU is an NVIDIA GeForce GT 750M which dates from 2013 – hence outside our support dates.

Photoshop will run without a GPU, however many features will be slower, and a few advanced features will be unavailable.

I want to say a word about drivers. Drivers are bundled with MacOS so my driver comments do not apply to Mac. Also, as pointed out above, updating drivers will not fix the lack of RAM on a GPU – the only solution to lack of RAM is purchasing an improved GPU (not trivial or cheap at the moment unfortunately).

Having said that, when it comes to GPU problems on Windows, old drivers are the leading cause of problems. Those of you familiar with the IT Crowd will know the mantra “have you tried turning it off and on again?” The GPU version of that is “have you tried updating your drivers?” If your machine is running without problems, don’t touch the drivers – “if it ain’t broke, don’t fix it”. However, if you are having problems that are GPU related, the first thing to do is update your drivers. NVIDIA and AMD both have software that will detect your current drivers and update to new ones. Their update software also has the option for a “clean install” – we recommend doing a clean install.

I have the same problem, but regardless, it is Adobe Photoshop that should verify if my computer has everything necessary for the proper functioning of the new upgrade, if not, ask if I still want to install the new update. Do they expect you to buy a new computer every time they have a new idea or every time their suppliers offer them money to install their products?