Exporting stopped working since upgraded to version 23.2.0

Forum|Forum|4 years ago
February 23, 2022
2 replies
195 views

Hi there,

Yesterday my PSD upgraded to version 23.2.0 the latest version and since than i am unable to export anything. When i go to export i click on it and nothing happens. If i go export as... same there nothing happens. I have restarted my CP thousend times and have uninstalled and reinstalled from cloud the PSD but still not working. Have to fix urgently please like yesterday. Can someone help me with this issue? Did someone else have the same issue? Is it a bug or what?

Bug

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Earth Oliver

Legend

Can use just use Save As or Save for Web? Or are you saying that all saving is not working?

You also really should list your hardware and OS specs if you want help troubleshooting this issue.

C

Creative AdvertisingAuthor

Participant

All saving is not working. But we deleted the 23.2 update and went back to the previous version, and this has resolved the issue for now.

Specifications:

OS Name Microsoft Windows 10 Pro
Version 10.0.19042 Build 19042
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-T7VO1JG
System Manufacturer Alienware
System Model Alienware Area-51m
System Type x64-based PC
System SKU 08C4
Processor Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz, 3600 Mhz, 8 Core(s), 8 Logical Processor(s)
BIOS Version/Date Alienware 1.12.0, 7/7/2020
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Alienware
BaseBoard Product Alienware Area-51m
BaseBoard Version A00
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.906"
User Name DESKTOP-T7VO1JG\rober
Time Zone GTB Standard Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.8 GB
Available Physical Memory 16.1 GB
Total Virtual Memory 36.6 GB
Available Virtual Memory 11.7 GB
Page File Space 4.75 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes