Fill & expand in Photoshop doesn't work.

Estoy usando Photoshop 27.11, Firefly (el pro), no me funciona la ia generativa, si el Firefly web. Necesito una solución ya 

No funciona la ia generativa en la nuevo versión de Photoshop 

Same here, I get up this morning and Generative Expand does nothing. I got the “soemthing went wrong” error the first time, but now it just does nothing. I’ve tried very fix suggested but nothing changes. it still does nothing? Will I gat a refund for all the time this is costing me!?!!

I have been unable to get GenAi to work in PS for several days (timing out/failing). I finally went to Firefly on the web through CC and once I successfully expanded an image, the GenAi features in Photoshop started working again, with no delay or hangups. Not a dev guy but that definitely points to some sort of hangup that became unclogged.

I even tested the matter in other versions and the new beta version, and still have the same problem. the problem also exists in the adobe Firefly in browser using the third parties like Nano banana 

System info 

Adobe Photoshop Version: 27.10.0 20260824.r.26 9d9635d  arm64 (final, Release) Number of Launches: 60 Operating System: Mac OS 15.7.9 System architecture: Apple M4 Max, NEON, DOTPROD, HybridCPU(10:4) Physical processor count: 14 Built-in memory: 36864 MB Free memory: 17953 MB Memory available to Photoshop: 31871 MB Memory used by Photoshop: 70 % Crash Handler: Adobe DCX Version: 9.22.0 SAM SDK Version: 15.1.5 ACPL.next Status:  - SDK Version: 5.11.6  - Sync Engine Status: Reachable and compatible  - Sync Engine Running: 4.0.0  - Min Sync Engine Required: 4.0.0 Live Edit Client SDK Version: v6.1.1 Adobe Firefly: v1.0.0 OpenColorIO version: 2.5.2 C2PA library version: Adobe CAI SDK: adobe_api/1.74.4 NGL Version: 1.42.0.5 Precise Color Management for HDR Display: Enabled. Alias Layers: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Large HarfBuzz Version: 11.0.0 TextEngine: ATE 7.11.0 (8034a1e)  ======= GPU
Native API stable: True OpenCL API stable..

Hi everyone,

Thank you for the additional reports. I’m continuing to investigate this with the team.

For anyone still experiencing Generative Fill/Expand getting stuck on Generating, taking unusually long, or eventually returning an error, could you please:

• Go to Help > System Info > Copy and paste the complete System Info into your reply.
• If you normally use Generative Fill with the prompt left empty, please try entering a simple prompt such as “remove” or “fill” and let us know whether that changes the behavior.
• If an older Photoshop version works correctly on the same system, please tell us the exact version that works.
• If convenient, test the current Photoshop Beta v27.12 (there was an updated v27.12 beta build released today) as well and let us know whether the same operation succeeds, fails, or remains stuck.

If you rely on this for production work and an older version is currently working normally for you, please continue using that version for now.

There’s no need to reinstall Photoshop repeatedly or resubmit the same generation over and over while it is stuck.

Best,
Anshul Saini

Essa situação está se tornando inaceitável.

O Firefly dentro do Photoshop não está funcionando corretamente, o Generative Fill está instável, e uma ferramenta que a Adobe promove ativamente como parte do futuro do Photoshop está, neste momento, prejudicando fluxos de trabalho profissionais reais.

O que torna tudo ainda mais frustrante é a qualidade do suporte da Adobe. Hoje, sistemas de suporte de inúmeras empresas menores, plataformas de software e serviços online são mais acessíveis, mais rápidos e mais eficientes do que o da Adobe. Para uma empresa desse tamanho, com esse nível de receita recorrente e presença no mercado, a experiência de suporte ao cliente é surpreendentemente ruim.

Não deveria ser tão difícil encontrar uma forma simples e eficiente de reportar um problema sério no Photoshop.

A Adobe é extremamente eficiente na hora de cobrar. A assinatura é debitada corretamente e pontualmente, todos os meses, sem desculpas, atrasos ou problemas técnicos. Infelizmente, essa mesma eficiência não aparece quando o cliente pagante precisa de suporte porque o software simplesmente não está funcionando como deveria.

Sou fotógrafo profissional e o Photoshop faz parte do meu fluxo de trabalho comercial diário. Quando o Firefly e o Generative Fill deixam de funcionar, isso não é um pequeno inconveniente. Isso afeta produtividade, prazos, entregas para clientes e, no fim, o próprio negócio.

Se a Adobe quer que profissionais dependam cada vez mais de ferramentas de inteligência artificial dentro do Photoshop, então também precisa assumir a responsabilidade de oferecer um serviço estável, uma comunicação transparente e um suporte técnico realmente competente.

Clientes não deveriam perder horas procurando respostas em fóruns, testando versões antigas, reinstalando programas, alterando configurações e tentando soluções aleatórias apenas para descobrir que muitos outros usuários estão enfrentando exatamente o mesmo problema.

A Adobe precisa se comunicar de forma clara, reconhecer o problema e apresentar uma solução real.

Pelo valor que pagamos e pela importância que o Photoshop tem nos fluxos profissionais, esse nível de suporte é simplesmente inaceitável.

Neste momento, o sistema de cobrança da Adobe parece ser muito mais confiável do que o software e o suporte pelos quais estamos pagando.

This situation is becoming unacceptable.

Firefly inside Photoshop is not working properly, Generative Fill is unreliable, and a tool that Adobe actively promotes as part of the future of Photoshop is currently disrupting real professional workflows.

What is even more frustrating is the quality of Adobe support. Today, support systems from countless smaller companies, software platforms, and online services are more accessible, more responsive, and more efficient than Adobe’s. For a company of this size, with this level of subscription revenue and market dominance, the customer support experience is surprisingly poor.

Finding a simple and effective way to report a serious Photoshop issue should not be this difficult.

Adobe is extremely efficient when it comes to billing. The subscription is charged correctly and on time, every month, without excuses, delays, or technical problems. Unfortunately, that same efficiency is not reflected when paying customers need technical support for software that is not functioning correctly.

I am a professional photographer and Photoshop is part of my daily commercial workflow. When Firefly and Generative Fill stop working, this is not a minor inconvenience. It affects productivity, deadlines, client deliveries, and ultimately my business.

If Adobe wants professionals to increasingly depend on AI tools inside Photoshop, then Adobe also needs to take responsibility for providing a stable service, transparent communication, and competent technical support.

Customers should not have to spend hours searching forums, testing old versions, reinstalling software, changing settings, and trying random workarounds just to discover that many other users are experiencing the same problem.

Adobe needs to communicate clearly about what is happening, acknowledge the issue, and provide a real solution.

For the price we pay and for the importance Photoshop has in professional workflows, this level of support is simply not acceptable.

At the moment, Adobe’s billing system seems to be far more reliable than the software and support we are paying for.

qualquer ferramenta de edição com ia tá demorando muito e muitas vezes nem completa

Same problem here...