Generative AI Broken

Forum|Forum|13 days ago
September 3, 2026
2 replies
33 views

The month is new. My credits should have reset. Instead I see “Unable to load section. Retry” where my points should be.

In photoshop, I see, “IMS Token Invalid of Expired. Please restart Photoshop to refresh your session.” And yes, I’ve restarted many times.

I can see Photoshop made what I asked it too, but I cannot view it or open it. So I know I do have enough credits, as it made the image.

I have cleared my cache in Creative Cloud & Photoshop CC. Everything is updated. I have signed out & signed back in several times.

Help?

Srishti Bali

Community Manager

Hi @OrdinaryPoison

Apologies for the delayed response. I’m hopeful that the issue has been resolved by now. If you’re still experiencing the issue, Could you please confirm the following?

Which Photoshop version and Creative Cloud Desktop version are you currently using?
Are you using an Individual, Teams, or Enterprise Adobe account?
Please share a screenshot of the “IMS Token Invalid or Expired” message and the “Unable to load section” error.

To check your available generative credits, follow the steps shared here: https://helpx.adobe.com/creative-cloud/apps/generative-ai/generative-credits-faq.html#remaining-generative-credits:~:text=subscribed%20to%20first.-,How%20do%20I%20check%20how%20many%20generative%20credits%20I%20have%20remaining%3F,-You%20can%20view

This should show your available credits.

Thanks, Srishti Bali | Community & Engagement Strategist, Digital Imaging | Adobe