Generative Upscale Creates Black Image Layers Instead of Upscaled Output, Photoshop 27.6.0 on macOS 26.3.1

I’m also experiencing the same issue. I just get a black layer. This goes for all images every time. I have just gone back to using Topaz Gigapixel because I still have my stand alone app. I’m fully up to date with all my software and iOS. I only have 1 Adobe account. Not getting any error messages. Just the black layer as a result.

After days of troubleshooting why CC wasn’t showing the PS 27.8 update, I finally installed it.  Unfortunately, I’m still getting the black layer, see attached.  PLEASE help me figure out how to make this work as I really don’t want to have to shell out money for a third party app and I want to get my projects finished.  Thanks.

I’ve attached a screen recording and snapshot of my layers panel.  I’m currently running PS 27.7.0 and Mac OS Tahoe 26.5.1

I tried everything suggested in this thread, but no dice.

Thanks in advance!

Hi ​@ashleywl 

Sorry to hear about this experience. According to the report, your macOS and Photoshop versions have not been updated in a while. Please update to the latest versions of macOS and Photoshop, then let us know how it goes.

Please do not forget to back up your Photoshop preferences before updating, just to be safe, as they may be lost during the process. You can find the preference backup location and instructions here:
https://helpx.adobe.com/photoshop/desktop/get-started/settings-and-preferences/reset-preferences.html

Once you've completed the updates, please test again and share the results with us.

I also agree with ​@creative explorer‘s suggestion. Could you please share:

• A sample image where the issue occurs
• A screenshot of the Layers panel

This will help us investigate the issue further. 

​@ashleywl Can you take a screenshot of what you see with the layers?