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A
Anonymous
September 1, 2020
Question

Grouped Layers Suddenly Disappear When Moving the Grouped Layer

  • September 1, 2020
  • 12 replies
  • 9535 views

Hi, everyone,

I've been experiencing this problem since the last Photoshop update. I have version 21.2.2 installed.

Anytime I move grouped layers inside folders in the layers panel, the entire group disappears or in some cases glitches out.  My temporary fix is toggle the show and hide option for the group.  Super annoying to deal with anytime I move a grouped layer, and it has negatively affected my workflow.

To make it easier for you to see the problem, you may view the following video on YouTube: https://www.youtube.com/watch?v=7b6oCBK8ziI

 

My system specs are as follows:

OS: Mac OS Catalina 10.15.6

Processor: 4GHz Quad-Core Intel Core i7

Memory: 32 GB DDR3

Graphics: AMD Radeon R9 4 GB

 

Any help would be GREATLY appreciated!  Thanks, y'all!

    This topic has been closed for replies.

    12 replies

    T
    Terry25013586xf01
    Participant
    October 6, 2022

    OMG. My layer groups disappeared and I couldn't figure it out. But! There is a red toggle switch in top line of layer palette which I must have switched on. Turn it off and the groups reappear. 
    hope this helps someone.

     

    textureterry

    T!ki
    T!ki
    Participant
    August 1, 2021

    Hey everyone! I found a potential fix for you all. I had this exact same problem, and resseting my photoshop preferences fixed the issue.

    When starting up photoshop press and hold Command-Option-Shift (Mac) or Ctrl-Alt-Shift (Windows). That should reset your photoshop preferences and settings

    (Do keep in mind, youll have to fix all your settings and tabs all over again which is a pain, but it did work for me)


    Hope this helps!

      P
      PBR5FC4
      Participating Frequently
      October 9, 2021

      I have the similar issue as you guys. Files worked perfectly fine on my pc at work with old versions like cs6 or cc2014. I installed latest version at home, as well as latest video card drivers. Checked on two different graphic cards - 1080 ti and 1070.

      I can't move groups separately from their inlinked masks, it just won't refresh correctly, I have to hide and then unhide it to refresh. It is really frustrating. I also checked and this issue still occures on several older versions that are available at Creative Cloud.

      Lewis Fleming
      Lewis Fleming
      Participant
      May 25, 2021

      And also Facing the same issues while creating logo for my website. If any one help me to resolve this issue how to do this and resolve this issue. 

        45634563545
        45634563545
        Inspiring
        June 9, 2021

        Here to confirm that after updating to Photoshop 22.4.2 today - this same problem still exists.

        It took me about 10 seconds to reproduce the disappearing layer problem.

        And it renders Photoshop 22 unusable for me.

         

        Here's how to resolve the issue, Lewis:  File > Quit

         

        Back to v20.

         

        What happened to Photoshop . . ?

         

         

        X
        XtremeRitt
        Participant
        May 24, 2021

        Same problem with 22.4.1

        So annoying.

         

        With the amount of money I pay every month for this software, you would THINK that Adobe would resolve the problem.

        c.pfaffenbichler
        Community Expert
        c.pfaffenbichlerCommunity Expert
        Community Expert
        May 24, 2021

        With the amount of money you pay every month for this software, one might think that you would want to provide meaningful inormation if you post about a Photoshop-problem. 

        What have you done for trouble-shooting? Are there any common specifics to the affected files? What are the OS, GPU etc,? 

         

        Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):

        https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td-p/11601738?page=1

        X
        XtremeRitt
        Participant
        May 24, 2021

        Obviously, posting here on this string means that I have tried all of the workarounds. There should not be workarounds. As everyone has stated, it should be fixed. I have been using Photoshop since 1993. Probably, longer than you have been alive. I am very good at troubleshooting. This is not something that I feel like creating workarounds for; thank you very little.

        Files...

        All files, new, old, ALL

        As for OS...

        Well, it ranges. I have 21 team members on Macs, Mac Laptops, Windows Machines, and Windows Laptops.

        I am in no mood to post every machine I own in my company for a wise-ass like you.

          45634563545
          45634563545
          Inspiring
          February 6, 2021

          I've been monitoring this issue for months in hopes the software we're all paying for gets fixed.

          I just updated to 22.1.1, on Windows, and this major redraw bug still persists.

          Doesn't matter if the "Use Graphics Processor" option in prefs is checked or not.

          This issue renders the current version of Photoshop unusable for me. To get work done, I use 20.0.10.

           

          The issue:

          In certain common scenarios while simply moving multiple raster layers together with the Move Tool, those layers can completely or partially "disappear" - Photoshop decides to not draw them.

           

          To reproduce the issue:

          --Select multiple raster layers that are adjacent in the canvas and "alone" in the layer stack. (I know this sounds ambiguous - see video demo below.) Doesn't matter if they're in a layer group.

          --Zoom out to 50% or further.

          --Move selected layers with Move Tool.

          --Layers (in some cases) may stop being drawn correctly and user must make a change or alter zoom level in order to see them again.

           

           

          4 minute recording of issue occurring: https://www.youtube.com/watch?v=Jz4iNM05HdY

          Notice the zoom level and actions taken and what results you see on the canvas.

          Photoshop's redraw/caching operations have gone horribly awry in certain cases. Similar to layer styles changing in appearance per your zoom level (yet another bug that remains unfixed).

           

          All "workarounds" posted are not workarounds at all - they're massive workflow compromises and are not remotely acceptable for any serious, paying Adobe customer who needs Photoshop to function as expected in order to get work done.

           

          Wouldn't it be nice if Photoshop functioned as well as the recent, pretentiously gimmicky, overly-idealized Adobe Cloud ad compaigns suggest it does?

          c.pfaffenbichler
          Community Expert
          c.pfaffenbichlerCommunity Expert
          Community Expert
          February 6, 2021

          I cannot reproduce the issue so far but have you posted a report over on 

          Photoshop Family

          ? 

            D
            defaultbjxqpv5wcywy
            Participant
            February 17, 2021

            Same problem and nothing is helping. 

            AcmeCoffeeRN
            AcmeCoffeeRN
            Participating Frequently
            January 8, 2021

            I just discovered two work arounds that make this bug go away (for the moment):

            1. If you select multiple layers plus "Free Transform" and move, the layers will not disappear.
            2. If you select multiple layers while view your canvas at 66.7% and above, the layers will not disappear.
              V
              vyle-art
              Participating Frequently
              February 1, 2021

              Any new solution to this?

              D

              c.pfaffenbichler
              Community Expert
              c.pfaffenbichlerCommunity Expert
              Community Expert
              February 2, 2021

              Which version are you using? 

              A
              ali bagheri
              Participant
              October 19, 2020

              Hello
              To solve this problem, just install the new version of Photoshop and restart your computer once
              I also had this problem when I was taking photos of my personal site, which was fixed with the Photoshop update.

              https://seyedalibagheri.com/

              visit my site: https://seyedalibagheri.com/
                C
                ChaosINC
                Participant
                October 22, 2020

                I've updated to latest version and I'm still having this issue.

                how about you OP?

                Very annoying glitch this one.

                KarthikPollachi
                KarthikPollachi
                Participating Frequently
                October 19, 2020

                please update new version and graphic card driver

                  Tommy Somers
                  Tommy Somers
                  Known Participant
                  October 19, 2020

                  Sometimes, if not done allready, an update of graphics card can help (driver update,...)

                    AcmeCoffeeRN
                    AcmeCoffeeRN
                    Participating Frequently
                    October 19, 2020

                    I have the same issue. I am using Mac mini with Intel UHD Graphics 630 1536 MB. I ended up reversed my Photoshop to the last version (20.0.10) and it works fine.

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